Senior Operations Business Analyst- SSA at Uber

About The Role

Our Operations teams are the heart and soul of Uber. These are the teams that take our global product and localize it to an assigned market, while creating thousands of economic opportunities for drivers, and making transportation cheaper and more accessible for our riders. We are in the midst of incredible growth, which requires hard work. We are looking for individuals who are passionate about what they do and ready to roll up their sleeves to grow their city.

As an Ops Business Analyst on Uber's Central Ops team in SSA, you will help drive company-wide decisions related to operations, process, and optimization. The ideal candidate for this role should have experience working in data analytics or software development and is super comfortable with SQL and coding in Python / R. Strong technical capabilities balanced with stakeholder management, time-management and organizational habits, business acumen and the ability to clearly communicate and present information is a must.

What You’ll Do

• Vision: Work closely with business leaders to set strategic priorities, align regional and company vision, and push the thinking to continue innovating.
• Process Optimization: Create, build and reshape processes that scale across the SSA sub-region (executed both centrally and localized) to allow the business to operate smoothly and grow. Identify operational and structural weaknesses and help improve existing processes through automation to keep us as efficient as possible.
• Scale: Identify operational weaknesses and help improve or innovate new processes to keep local teams as efficient as possible. Where required design and build interim solutions to support the continued growth of the SSA business
• Stakeholder Management: Coordinate with other members of the broader SSA business and EMEA Central Ops Team to measure the impact and efficiency of new products and business processes
• Analytics & Reporting: Develop analytical frameworks to support the company in new markets and products. Drive analysis on regional projects and important strategic decisions.
   

What You’ll Need

• Degree in Economics, Business, Engineering, or other quantitative focus
• Minimum 5+ years experience in a highly analytical role; high-growth analytics or operations experience a plus
• Strong business judgement and critical thinking skills with the ability to use data to quickly establish the highest value priorities and develop a strategy to pursue them
• Master problem solver; develops new frameworks for complex problems where no standards exist today and engages other experts for feedback and integrates it effectively
• Able to develop highly actionable solutions for complex problems and drive implementation across the organisation
• Strong communication and comfort sharing information formally or informally with senior audiences. Able to articulate a clear vision and areas of strategic focus.
• Passionate about engaging senior stakeholders and leading and working with cross-functional groups to develop (and then operationalize) initiatives to improve rider experience
• Comfortable project managing the rollout of large initiatives across the region which require cross-functional collaboration across operations, product, cities, marketing, legal and tax.
• Creative solutions-driven mindset, with an anything is possible attitude

Exceptional Data Analysis Skills, On-the-job Activity Includes

• Advanced manipulation of large data sets
• Advanced SQL
• Intermediate Coding (Python / R)
• Advanced statistical knowledge
• Advanced skills on Microsoft Excel