Senior Process Engineer at Absa Group Limited (Absa)

Job Summary

• As a Senior Process Engineer in the Absa Design office, you will support Absa businesses and critical projects by creating new, world-class, innovative process designs to improve customer experience, process efficiency, and process excellence.
• You will provide expert advice and guidance to senior business stakeholders, and create high-quality process design methodologies, tools, and practices to increase the overall process design.
• An ideal Senior Process Engineer is a recognized expert in process design and process excellence and is able to provide consistently rigorous and creative process solutions to tough problems.
• She/he has a track record of aligning design decisions to business strategy/objectives and providing insights and direction to the business at the most senior levels.
• She/he has a passion for problem-solving and can turn data into actionable insights.
• Senior Process Engineer is an experienced coach and mentor, being able to develop process design skills and capabilities across the entire design team.

Job Description

Create process designs for critical processes across the bank

• Create high quality and innovative process designs across a business area or channel to improve customer experience, process efficiency, and process excellence in order to deliver against defined business objectives
• Provide thought leadership to multiple simultaneous projects across Absa, delivering on the highest quality, creative, and innovative design solutions to highly complex problems
• Deliver both continuous and step-change improvements in process efficiencies and process rigor that both improve the quality of delivery and reduce cost
• Conduct a thorough investigation and analysis to produce a qualified and quantified view of customer value, pain points, and priorities in relation to business strategy, and translate that into technical, business, and architecture requirements that account for risk and compliance needs and technical limitations
• Scope, prioritize and execute high-quality process design work, ensuring data-driven approach, focus on the highest impact work, timely delivery of agreed outcomes (quality, cost, service levels), and high design quality
• Collaborate with business and channels to ideate, conceptualize, develop, test, evaluate and evolve new process designs
• Ensure that end to end business impact of process design is measured, well understood, and articulated. Document and distribute project outputs in such a way that input requirements for downstream business-, delivery- and embedment partners are met e.g. Operations, Product teams, Technology
• Meet and manage stakeholder expectations with regard to timelines and expected project outcomes. Pro-actively identify failure modes and constraints and provide stakeholder community with visibility and proposed mitigation plans
• Stay involved with the BU and projects post-implementation. Track and report success against the upfront agreed project outcomes

Provide expert advice and solutions to influence and implement the business strategy

• Support business in the implementation of the long-term product and customer strategy. Develop and refine good design practices within the business area or channel to enable consistent design quality.
• Act as a senior thought partner to business and design leadership in customer experience and design innovation, driving continuous and step-change improvements across the businesses
• Provide insights and advice based on deep expertise in design methodologies (e.g., lean, six Sigma), understanding of new and advanced technologies and global best practice
• Combine the understanding of the business strategic intent and customer/process insights into tangible process recommendations and vision, with large value-add to the business
• Promote the re-usability of designs and end-to-end value chain ownership rather than silo thinking and behaviors, i.e. by managers so that designs can be shared
• Stay abreast of industry trends and role players and ensure that Absa is well-positioned to provide competitive and industry leading Design
• Contribute to the wider process design community within Absa
• Take an active role in the development of process design capability and community in Absa
• Provide ongoing training, mentoring, and coaching to process designers at all levels in the team, accelerating their design skill and capability development
• Drive the creation and continuous improvement of the team’s design approach and problem-solving from initial analysis to final process implementation. Significantly contribute to the training curriculum, tools, and processes to ensure adoption across all
• teams
• Actively contribute the overall knowledge management, providing insights and direction; and by bringing people together to share knowledge
• Promote Process excellence across Absa by training and upskilling people with different functional skills and levels; provide tools, processes, and strategies to support the adoption

Additional Job Description

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management

Required skills

• Influencing Others
• Strategic Thinking
• Analytical Thinking
• Design Delivery
• Process Efficiencies
• Thought Leadership
• Creative and innovative thinking
• Process Innovation
• Business Acumen
• Highly Result Oriented
• Yes Solutions Design
• Customer Focus
• Agile/Entrepreneurial thinking
• Teamwork and collaboration

Education

• NQF Level 8 or higher

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

End Date: September 25, 2025