DHL is the leading global brand in the logistics industry. Our divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 380,000 employees in more...
In DHL Supply Chain, we are shaping the future of contract logistics. One of our top priorities is to enable the use of data at unprecedented scale, in order to continue transforming the way we offer services and make internal decisions. In order to achieve this, we are establishing a Divisional Data Ecosystem to empower individuals and teams across the organization to publish and make use of data based on a powerful self-service platform. You could be part of a vibrant team shaping this journey!
Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to leave your mark … we're looking for you.
At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, “Best Place to Work.”
What are the main tasks and responsibilities?
- Drive design of the DSC Data Ecosystem, starting from user journeys and aspired user experience for data product owners / developers as well as data consumers such as data analysts and data scientists, across all interactions they have with the self-service Data Ecosystem
- Design, maintain, and continuously improve thought-through processes for all essential interactions of data users with the self-service platform (e.g. publishing and documenting data, updating data models, gaining access to data)
- Develop hands-on governance and infrastructure requirements for the self-service platform which connects data producers and consumers
- Coordinate with IT product owners (e.g. for data lake, data warehouse, data catalogue), DSC analytics leads globally and across regions, as well as business process owners and source system owners across functions (e.g. in form of running workshops, interviews, alignments) towards the continued evolution of the landscape of data products as well as the self-service platform underpinning the Data Ecosystem as a whole
- Manage change, communicate with and engage stakeholders broadly
What will you need to be successful?
- Abilities of a process owner (e.g. conceptualize, build & maintain thought-through processes in a green field / brown field environment, mastering substantial complexity)
- Abilities of a product owner (e.g. empathize with customers, design product experience, innovative thinking, maintain product roadmap, build buy in and momentum for its use)
- Ability for thinking big and connecting the dots as well as for working through complex details towards elegant solutions
- Ability to conceptualize innovative processes to optimize user experience and translate them into required artefacts for implementation (e.g. roles & responsibilities, requirements specs for IT)
- Ability to facilitate change, coordinating contributors across functions and regions
- Note: While a good technical understanding (e.g. of the data technology stack, of the way that data professionals such as data analysts, scientists, and engineers work) is helpful, this is not a technical role – a deeper technical understanding can be built up within the role as needed
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