Senior Professional Services Project Manager at GitLab Inc.

Senior Professional Services Project Manager Responsibilities

• Develop and manage detailed schedules to deliver technical and consulting services to GitLab customers
• Manage customer expectations, project scope, and resources needed to successfully deliver to customer needs
• Develop and communicate project schedule, status, risks and issues to all levels of stakeholders, ranging from technical staff to executives
• Manage customer escalations, coordinating with customers and GitLab stakeholders (e.g., executive team, sales, technical account managers, etc.)
• Be accountable for reliable and repeatable delivery processes, metrics and operational procedures
• Set and achieve forecast goals by setting expectations with the customer and working closely with the Technical Architect and project engineers
• Act as a liaison to Partner Consultants and/or delivery partners
• Develop a functional knowledge of GitLab technologies
• Maintain an awareness of emerging GitLab technologies
• Ability to manage large scale commercial projects and lead executive stakeholder meetings and communications
• Ability to work cross functionally with GitLab support, engineering, product teams to resolve complex customer problems
• Contribute to and continue to evolve the PS Project manager tools and processes
• Summarize key customer projects on a monthly basis; provide quarterly role-up for QBRs
• Act as an advocate for change and constantly iterate upon the revision/improvement of processes, procedures, and templates

Professional Services Project Manager Requirements

• Knowledge of specific industry project management and technical delivery methodologies for software (e.g., Project Management Institute (PMI) methodologies, agile/scrum, and/or software SDLC)
• Bachelor's degree in engineering, computer science or related field
• Demonstrated progressive experience working as a project manager on IT-based projects
• Demonstrated progressive experience managing projects with external customers or clients, preferably enterprise customers. Professional Services experience is a plus.
• Demonstrated ability to motivate the advisor team and individual contributors and mediate conflicts
• Experience using various project management and/or agile tools
• Understanding of software development lifecycle, preferably experience in an agile and/or DevOps environment
• Excellent customer-facing and internal communication skills
• Great written and verbal communication skills
• Solid organizational skills, including attention to detail and ability to handle multiple priorities
• Demonstrated ability to think strategically about business, products, and technical challenges
• Ability to travel if needed and comply with the company’s travel policy
• Ability to manage and successfully run customer projects like a business:
  • Create consistent and concise exec-level status reporting both internally & externally
  • Find creative solutions to project challenges before they become an escalation
  • Establish strong, trusting relationships with management or other influential roles within the customer's organization
  • Ensure revenue can be recognized immediately following the completion of the work (swiftly execute Change Orders as needed)
  • Performance Indicators
  • Achieve 100% of the global quarterly revenue target
  • Manage customer projects to a successful, on budget, on schedule completion
  • Successfully manage the quarterly revenue forecast (within your pervue) within a 5% margin

Compensation

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