Senior Sales Manager: Outbound And Phone-A-Bet at Hollywoodbets

You Bring:

• 2 – 3 Years Management Experience
• 2 – 3 Years Operational Support
• 2 – 3 Years Sales Experience

A Bonus to have:

• Diploma/Degree in Generic Management or related.

What You’ll do for the Brand:

• Responsible for overall Sales (Inbound & Outbound) performance and reporting
• Report on overall daily and weekly targets and manage to ensure optimum campaign performance.
• Ensure the accuracy of bets struck within the dept.
• Ensure that resources are trained to effectively deal with betting enquiries, account information queries, placing of bets, bet cancellations and lodging complaints
• Work closely with internal audits to continuously understand where potential risks are. Address these risks and ensure that appropriate interventions are proposed/implemented to mitigate risks.
• Ensure the accuracy of campaign stats reports. Report on CRM stats, sales agent performance, call dispositioning and customer related insights.
• Ensure the both departments is optimally staffed at all times
• Conduct data analytics on different data (leads) sets to guide business on best approach
• Performance management of sales agents and work closely with QA to ensure call quality. Identifying training requirements of team and motivate important of set targets.
• Staff motivation and retention of team members.
• Management of team absenteeism, attendance and punctuality, key performance measure, disciplinary issues etc.
• Understand the business and goals, aligning all approaches to best achieve these goals.
• Building open line communication and converse in a professional manner at all times with other divisions.
• Ensure communications is at a level that maintains the company brand/ image and does not expose the company to reputational risk.
• Comply with company and department policies and procedures.
• Daily/Weekly/Monthly management reporting.
• Conduct data analysis on different leads of data sets to guide business decisions.
• Able to manage basic IT related systems in terms of campaign operations
• Implement reporting systems for campaign
• Streamline the workflow of campaign and related functions such as FICA, customer services centre, deposits and payment team etc.
• Good understanding of target LSM groups in order to adapt outbound campaign approach.
• Review sales scripts and adapt where applicable to increase conversion rates
• Implement initiatives to increasingly drive campaign targets
• Monthly feedback meeting reporting, trend reporting, resource management reporting etc.
• Work closely with other departments, such as mobile, FICA, Outbound, Helpline – Mobile/Internet and Quality Assurance in order to understand the dependencies that exist between departments, if any.
• Any other related duties that might be required.

What You’ll Bring to the Team:

• Ability to work under pressure and in a fast-paced growing environment.
• Ability to manage data security and accessibility.
• Open to travel from time to time.
• Strong business acumen.
• Excellent presentation and reporting skills.
• Excellent attention to detail.
• Be highly accountable.
• Strong planning and problem-solving skills.
• Excellent time management
• Good customer service and communication skills.