Current Vacancies at Hollywoodbets

You Bring:

• 1 year in a management capacity or managerial experience.

A Bonus To Have:

• Relevant Diploma, Degree or NQF 4 Learnership.
• Valid driver’s license.
• 1 year sales management experience.
• 1 year cash management experience.
• 1 year within the Gaming or Betting industry.

What You’ll Do For The Brand:

Branch growth

• To manage the achievement of targets and branch growth in accordance with operational procedures.

Branch Administration and Cost Management

• Manage branch cost and budget to ensure maximum profitability and manage monthly expenses.
• Cash management within the branch according to defined processes, procedures and minimize risks, theft and fraud.
• Ensure daily banking schedules are submitted to the Area Manager.
• Ensure adherence to credit card administration and EFT policies where applicable.
• Senior Team Leaders must send an email notifying the Branch, Regional Manager and Cash Management Department of the shortage.
• Recovery process must be managed in line with processes and procedures.
• Manage branch stock control to ensure that there is sufficient supply (although not over/under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Manage all security aspects in the branch.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that the facilities are well maintained and in working condition.

Branch reporting

• Ensure that daily newsflashes provide a high level overview of the operations for the day.
• Ensure weekly/monthly reporting on branch performance based on stakes, number of bets per type of bet, branch budget and costs and growth plans as well as high risk and compliance issues. 

Customer Experience

• Ensure superior customer service and customer experience.
• Pro-actively address customer complaints and ensure customer feedback is positive.
• Build strong relationships with regular customers and punters.
• Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Compliance

• Ensure compliance with company, legislative and legal requirements.
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance and adherence to company's internal control policy, Compliance to the Code of Ethics and escalate fraudulent activities.
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.

Communication

• Manage communication within the branch to ensure that all communication that should be disseminated to team members is in fact being communicated and team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested. 

People Management

• Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements.
• Ensure staff attendance and behaviour is manage with the directive of the Area Manager.
• Identify training and development areas and address interventions with the Area manager.
• Ensure all new take on documentation is submitted timeously to the Human Resources department.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.

What You’ll Bring To The Team:

• Good communication and Interpersonal skills.
• Excellent planning, organisational and time management skills.
• Strong attention to detail and the ability to show initiative at all times.
• High ethical standards and must be reliable at all times.
• Impressive people management and reporting skills.

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You’ll Bring

• Experience in Microsoft Office – Word and Excel.
• 2-3 years administrative experience.
• Experience with cash management.

What You’ll Bring to The Team

• Provide administration support by enforcing Team Members to follow the cash management policies and procedures.
• Be aware of securing cash in the Branch.
• Highlight and ensure all Team Members follow administrative policies and procedures.
• Co-ordinate, organise and monitor cash movement with alertness.
• Handle and maintain financial data.
• Ensure accurate management of expenses in line with Branch limits (petty cash).
• Organise and maintain effective filing system.
• Ensure compliance with company policies, standards and regulations.
• All opening floats are to be collected no later than 8:00 am on a daily basis (can be Branch specific).
• Cash up all departments to reconcile the previous days takings.
• Ensure cash count balances and send document to BM/AM & Support.
• Scan tickets on SYX, run tickets report and find all missing tickets manually.
• Ensure all outstanding tickets are recorded and paid out.
• Ensure to be knowledgeable on your Branch limit and bank the difference with G4S/ Fidelity.
• Ensure to advise Surveillance when you require to open and close the safe.
• Banking confirmation sheet to be updated with seal and bag number before dropping in safe.
• Ensure that all the floats issued to the Team Members are accurate.
• Ensure all cash ups are accurately managed to balance in line with all takings.
• Record all shortages and report to the Branch Manager/ Senior Team Leader.
• Racing figures on SYX recon should match the figures on HIS recon.
• Ensure all deposits and withdrawals are accurately captured.
• Check that all credit card slips match with the summary slip.
• All transactions under receipts payments should have supporting documents.
• Ensure that a stock take is done daily/weekly/monthly and record stock shortages/out of lines.
• Cash up all airtime sales and enter on the recon.
• Calculate all pay-outs done by LPM Attendant and subtract from float issued. The balance should be the amount returned in cash. Ensure that the manual payments done match the hand payments received by Kingdom Slots (dependant on supplier at your branch). Copies of the manual payments should be kept in the LPM file. LPM cash up must reconcile with machine summary slip.
• Capture all transactions on the recon. Ensure supporting documents are obtained for safe keeping.
• Balance the safe (physically count cash).
• Complete checklist on the internet.
• Complete all spreadsheets and send to Team Support (cash count, banking schedules).
• Cash up all department turnovers and ensure accuracy of balancing (Racing, LPM, F & B- Z reading, LPM hand pays, LPM Manual pays, LPM cash up, Kingdom slots cash up).
• Ensure turnover report is sent to Branch Manager /Senior Team Leader.
• Cash up procedures must be completed by 2 team members at any time (Admin Clerk & TL).
• Ensure to complete a daily cash hand over.
• Check the recon and follow up on any shortages. Ensure effective and efficient recovery processes/ procedures is followed to manage the out of line.
• Ensure AOD forms are submitted to the Payroll department from a recovery perspective.
• Ensure all audit queries raised are cleared timeously in the region.
• Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive.
• Build strong relationships with Branch Managers/Senior Team Leaders and Team Members.
• Create a customer centric culture within the region and drive the philosophy of “service with a smile” at all times.
• Compliance and adherence to Company's internal control policy, Compliance to the Code of Ethics and escalate fraudulent activities.
• Actively promote the Hollywood values. Live the values and lead as an example to the team.
• Ensure timeous submission of daily, weekly, monthly reports.
• Respond to all queries timeously.
• Ensure paperwork is put together and sent to Team Support and copies are kept at the Branch.
• Adhoc tasks.

What You’ll Bring to The Team

• Good communication and interpersonal skills.
• Excellent telephone and email etiquette.
• Exceptional people skills and time management.
• Great team player who welcomes all challenges.
• Efficient and reliable.
• Ability to work well under pressure.
• Good reporting skills.

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You Bring

• 1-2 years in Gaming Industry.

What You’ll Do for The Brand

Branch Growth

• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratching’s which occur throughout the day.
• Be knowledgeable on all betting rules, odds and pay-outs.
• Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
• Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.

Sales Administration

• Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
• Team members are to be alert to emerging attempts to defraud the company.

Cash Management

• Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
• Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that your workstation is well maintained and in good working condition.
• Comply with all procedures to prevent losses to the company, advising your branch /Senior Team
• Leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).

Customer Service

• Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address customer complaints and ensure that customers are given positive feedback.
• Build strong relationships with regular customers.
• Create a customer centric culture within the branch and drive the philosophy of “service with smile” at all times.

Compliance

• Compliance and adherence to company's internal control policies.
• Compliance to the code of ethics and escalate fraudulent activities.
• Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take bets wearing Hollywood uniform.
• Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to other team members.

What You’ll Bring To The Team

• Demonstrates a good understanding of betting procedures.
• Understand the different betting types.
• Manage income and pay-outs by following the company policies, practices and procedures.
• Show concern for all aspects of the job.
• Maintain responsibility over tasks and have the ability to identify irregularities.

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You Bring:

•  3+ years’ experience as a Digital Strategist or Customer User experience specialist
•  Understanding of web analytics.
•  Firm grasp of emerging digital tools.
•  Thorough understanding of digital touchpoints.
•  Possess broad knowledge of best digital practices and strong Business knowledge.

Advantageous

•  Preferred Degree in advertising, marketing, communication science or equivalent.
•  Understanding of software development process and content management systems.
•  Strong analytical skills and the ability to interpret data and draw actionable insights.
•  Experience with SEO best practices and their impact on website performance.
•  Technical knowledge of web development languages (HTML, CSS, JavaScript) is a plus.
• What You’ll Do for The Brand:
•  Develop and execute digital strategies: Identify new market opportunities, optimize current market sources, and new technologies for acquisition improvement. Create and implement Strategies to enhance business performance, user experience, and overall digital marketing initiatives.
•  Create and implement integrated and cost-effective digital strategies across all digital platforms that meet the marketing needs of the business.
•  Coordinate the various digital Teams to evaluate current strategies and implement improvements.
•  Ensure you are well versed with the latest digital tools and trends and share this knowledge with the broader marketing Team.
•  Adopt digital marketing best practices and map out how digital assets will be optimised to drive the best business outcomes across the business.
•  Engage and collaborate with various Teams across the business to ensure strategies and implementation plans are integrated and deliver results.
•  Continuously review and optimise digital strategies.
•  Create, manage and report on budgets and return on investment.
•  Develop and execute optimization strategies: Analyze website traffic, user behavior, and conversion data to identify areas for improvement. Create and implement optimization plans to enhance website performance, user experience, and overall digital marketing initiatives.
•  Conduct A/B and multivariate testing: Plan, execute, and analyze A/B and multivariate tests to optimize landing pages, website elements, and calls-to-action. Use data-driven insights to make data-backed decisions for continuous improvement.
•  Monitor and analyse key performance indicators (KPIs): Utilize various analytics tools to track and measure the success of digital campaigns, user flows, and conversion funnels. Report on KPIs regularly, identifying areas of concern and opportunities for growth.
•  Collaborate with cross-functional teams: Work closely with marketing, design, and development teams to ensure seamless implementation of optimization strategies and to enhance user experience across all digital touchpoints.
•  Implement Digital best practices: Partner with the Various channels of Digital Marketing team to optimize website content, User journey, and on-page elements for improved conversion performance.
•  Identify user experience pain points: Conduct user research and analysis to identify friction points in user journeys. Propose and implement solutions to enhance user satisfaction and reduce bounce rates.
•  Perform data analysis and reporting: Generate regular reports on website performance, test results, and optimization efforts. Present findings to relevant stakeholders and suggest actionable recommendations.

Technical Skills and Experience:

•  Hands on experience, and a detailed understanding of digital channels including, but not limited to social media, paid and unpaid media, affiliate marketing, SEO, content generation and optimisation.
•  Regularly audit all digital platforms, analyse traffic and conceptualise improvements.
•  Ensure the Team is kept updated with any changes to policies and regulations across digital channels.

Analytics & Reporting:

•  Understand key marketing performance metrics, automation and make use of analytics tools to provide in-depth market research & definition, forecasts, competitive analyses, campaign results, and customer trends & insights in order to translate results into actionable insights for Marketing Team and the business.
•  Measuring and reporting on how all digital marketing campaigns performed and assessing these against goals (ROI and KPIs), providing recommendations and adapting plans to improve performance.
•  Weekly, monthly, quarterly and annual reporting
•  Ongoing review of analytics to provide insights and optimise strategies and plans

What You’ll Bring to The Team:

•  Must have strong Analytical skills and high attention to detail
•  Must have strong relationship management skills
•  Strong communication skills.
•  Must be attuned to market developments
•  Must have excellent communication skills

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You Bring:

• 6 Months to 1-year sales experience

What You’ll Do For The Brand:

• Adherence to Hollywood dress code. Dressed in Hollywood attire as per prescribed rules and regulations.
• Assist clients with account and betting queries.
• Reaching daily and monthly mobile sales targets, TUV targets and targets related to the increase in mobile customer base. Drive daily sales through the effective demonstration and/or explanation of mobile products, usage methods and services to persuade punters to purchase products or use services. Conducting user specific training where required.
• Drive mobile marketing campaigns at the branch to increase sales.
• Promote the mobile brand. Set up and arrange displays at the outlet to attract the attention of prospective and existing punters.
• Registering of new customer accounts. Submit FICA registration documents when opening a new account (FICA requirements: Clear ID and Proof of address not more than 3 months old)
• Ensure that FICA documents are sent daily to the FICA Department. Ensure that a picture is submitted.
• Ensure new customer uses the free voucher to bet when account is opened. Show the customer how to bet on mobile application.
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure that cash ups are done in accordance with cash up procedures. Responsible to ensure that there are no shortages. Report all shortages to management.
• Print out vouchers as verification of clock in times and submit to Store Manager for sign off.
• Ensure appropriate management/safekeeping and maintenance of the mobile equipment or inventory received.
• Might be required to rove between branches and stores as per operational needs.

What You’ll Bring To The Team:

• Excellent Listening skills.
• Excellent communication skills (verbal and written)
• Must be results driven.
• Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution.

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You Bring:

• Previous credit management experience.

A Bonus to have:

• 2 Years of finance experience in the loan industry.
• Relevant Degree / Diploma / Course in business administration.

What you will do for the Brand:

Financial Metrics/Operational Duties – Credit Management

• Detailed review of credit application pack for the extending of credit facilities.
• Ensure COD and Credit applications have been obtained, appropriately completed, appropriately signed and saved accordingly.
• Ensure that the customer credit application tracker is correctly completed, timeously completed and is up to date.
• Detailed and thorough review of supporting documents in light of extending credit facilities including detailed review of credit bureau reports.
• Obtaining trade references.
• Obtaining of security (where required).
• Ensure timeous follow up for collection of late payments or long outstanding debtors.
• Issue letter of demands (where necessary) to customers that have defaulted.
• Instruct and liaise with attorney’s with regards to handing over outstanding debt.
• Timeous follow ups with the customer, team and attorney on collections and related tasks.
• Attend to credit guarantee insurance (where required) and ensure correct processes being followed in light of the credit guarantee insurance terms/conditions/set processes.
• Ensure correct credit limit has been set and maintained on the accounting package.
• Ensure that specific approval is obtained for a sale that causes the set credit limit to be exceeded.
• Ensure that changes to the credit limit or terms is appropriately approved.
• Ensure timeous and professional communication with the customer with regards to approved credit limit as well as changes to credit limit.
• Ensure consistent application of a credit policy and related training manuals/templates.
• Ensure that the credit policy and related training manuals/templates are updated regularly to match changing business and economic environments.
• Analysis and preparation of credit reports according to daily/weekly/monthly and yearly deadlines.
• Timeous sending out of debtors age analysis to managers with the business/group.
• Ensure timeous raising of sales invoices.
• Ensure timeous sending out of sales invoices, credit notes, delivery notes and statements to the customer.
• Continuous focus on optimization of credit management processes.
• Manage relations with collection agencies.
• Manage relations with credit reporting agencies.
• Manage relations with credit insurance
• Consistent application of a credit policy and training manual.
• Ensure adequate provisioning of bad debts.

Financial Metrics/Operational Duties - Loan

• Analyse applicants' financial status/affordability and credit status to determine feasibility of granting loans.
• Review copies of loan application forms, credit history, bank statements, pay slips, any other proof of income and necessary FICA documentation.
• Review applicant’s loan application form and ensure all information is complete.
• Negotiate settlement discounts on behalf of applicant where applicable.
• Confirm that the loan applicant’s details, income and expenses are accurately captured on the Webfin/loan system.
• Meet with the applicant to obtain information for loan applications, interrogate income/expenses for the purpose of validating their affordability and to answer questions about the process.
• Explain to the applicant the different types of loans and credit options that are available, as well as the related terms and conditions.
• Review the loan applicant’s credit agreement to ensure that it is complete and accurate and in line with what has been captured on Webfin/loan system.
• Approve loans within specified limits and refer loan applications outside those limits to management for approval.
• Handle applicant/customer complaints and take appropriate action to resolve them including escalation when necessary.
• Stay abreast with new types of loans, other financial services and other products to better meet applicants’ and business’s needs.
• Review and update applicants loan files and Webfin/loan system.
• Review payment schedules, settlement values and minimum living expenses.
• Work with applicants to identify their financial goals and to find ways of reaching those goals.
• Send out credit agreements, statements, declination letters etc.
• Assist with completion of NCA reports.
• Review loan packs for sign off.
• Review of internal controls and confirm that the company is compliant with NCA, internal audit and the company’s own policies and procedures.
• Driving marketing and new sales for the business in order to meet growth targets set by management.
• Management of the loan administration team by providing guidance, training, mentorship, supervision as well as performance management of individual team members.
• Maintain the accuracy of the data loaded in Webfin as well as to ensure information on Webfin is up to date and relevant.
• Review the management accounts of the business and drive effective cost management.
• Ensure accurate reconciliation of payroll deductions to deductions per Webfin.
• Ensure timeous submission of reports (such as the monthly stats report, daily report, deductions report for payroll etc).
• Ensure regular follow up and focus on debt collection and handed over amounts.
• Ensure adequate provisioning of bad debts.
• Ensure timeous posting/emailing of statements and loan agreements to loan applicants.
• Ensure only approved Keshi marketing material is used.
• Ensure timeous maintenance of various registers (declined loans/marketing).

People

• Approval and creation and maintenance of roles and job descriptions and KPIs/KPAs.
• Performance management of team members and disciplinary.
• Enforcing ethical, honest, transparent, fair work environment.
• Approving of training as and when needed for team members.
• Formal setting up of individual team member meetings (Initial meeting to layout the KPIs/KPAs, quarterly tracking meeting, half year review and year-end review.
• Adequate recognition of team member efforts and motivation of team members.
• Talent retention (through role creation, career path planning).
• Succession planning.
• Sustainable morale and team building.
• Ethics and fraud workshops.
• Recruitment and related interviews.
• Induction and comfort or new team members.
• Appropriate and fair leave planning.
• Monitoring of sick leave.
• Approval of leave, bio time, phone usage.
• Implementation of HR initiatives.
• Monitoring of team member productivity, punctuality, breaks and smoke breaks.
• Approving and monitoring of overtime.
• Promotion of a healthy work environment. 

Compliance, risk and quality

• Creation and review of customer feedback assessment.
• Legal agreements in place with all suppliers and customers and landlords (where applicable).
• Creating, maintaining and enforcing company policies and procedures.
• 100% compliance with health and safety regulations (where applicable).
• Compliance with relevant laws and regulations relating to operations.
• Regular risk assessments and maintenance of risk register.
• Intense focus on quality with regards to communication, capturing, documentation etc.
• Maintenance of department process write-ups/ system descriptions and quarterly updating
• Ensure logical saving of all work, templates, etc. monthly and yearly such that each year’s financial records can stand on its own when enquiries/ investigations/audits take place.
• Produce high quality, neat, logical, succinct, easy to follow, easy to understand, formula linked work/templates/workbooks/financial models - of which is substantiated by facts with no numbers in the formulas
• Ensure the above (final version) and other documents are chronologically saved/backed up.
• Effectively deal with internal, external, SARS, NCA and BEE auditors.
• Promote declaration of all gifts.
• Promote non acceptance of kickbacks. Instances to be reported immediately.
• Promote declaration all conflicts of interest upfront.
• Promote a culture of confidentiality within the business with regards to the protection of personal information.
• Ensure all personal information of loan applicants and suppliers and other stakeholders is not shared and is maintained in a secure environment.
• Stay abreast with changes in the microfinancing industry and changes to the Act/Regulations.
• Ensure that Keshi/Credit Policies, Procedures, Manuals and training manuals are maintained and updated accordingly.
• Ensure that various Keshi/Credit templates/forms/agreements/ T&Cs are maintained and updated accordingly

Growth and new markets/products

• Customer relationship management.
• Key supplier relationship management.
• Source new business and new products.
• Development of existing business and products.
• Ensure that measures are put in place and steps are taken to achieve short term, medium term, long term goals.
• Assist with company projects or lead company projects as allocated from time to time.

Skills:

• Good communication and Interpersonal skills.
• Impressive planning, organizational and time management skills.
• Good business acumen and high ethical work standards.
• Ability to multitask and show initiative at all times.
• Ability to work under pressure and still produce good quality results timeously.

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You Bring:

• A strong portfolio of work showcasing a range of campaigns, conceptual ability, and copywriting craft.
• 3 years’ experience in a creative copywriter role.
• Experience with Content Creation, Blog writing, Lifestyle Copywriting
• Relevant Diploma/Degree
• Valid Driver’s License and own vehicle.

A Bonus To Have:

• Develop and write engaging internal communication to the team that accurately reflects the brand tone.
• SEO Copywriting: Experience in creating copy content to educate users and increase rankings
• Technical Copywriting: Developing copy for Explainer videos
• Recruitment Copywriter: Developing copy for Job advertisements

What You’ll Do For The Brand:

• Work closely with the Head of Creative: Copywriting, to cultivate and execute creative messages that meet client objectives.
• Develop compelling copy across multiple platforms including but not limited to Print, Outdoor, In-Store Activations, Social Media, Brand/Publications, Scriptwriting: Digital, Radio, TV and Podcasts.
• Work in partnership with the creative team to ensure that copy and visuals work together effortlessly to create robust advertising campaigns in alignment to a brief.
• Ability to interpret briefs into slogans, catchphrases and effective content.

• Excellent written and verbal communication skills, with an ability to craft compelling copy that resonates with product specific target audiences.

• Ability to write in varying tones and styles, whereby content is clear, concise, compelling, credible, and has a call to action.
• Conceptualize and bring dynamic copywriting ideas during brainstorming sessions with the creative team

• Strong attention to detail and quality assurance: Copy editing to ensure that all spelling and grammar is correct
• Ability to manage multiple projects concurrently and meet tight deadlines.
• Check that our content complies with regulations and legislation.
• Present and articulate creative work to internal stakeholders and having the ability to verbalize the strategy behind each concept.
• Stay up-to-date with industry trends to ensure that our messaging is fresh, innovative, and effective.
• Build a media database.
• Understand the brand and product
• Research target audiences and competitors
• Adhoc duties

What You’ll Bring To The Team:

• Excellent communication skills, knowledge and experience with using the correct tone of voice and topic appropriateness. Uses voice to create and hold interest. Speaks with positive tone of voice.
• Must be creative and thinking outside the box.
• Good interpersonal skills
• Good Customer Service experience, putting the customer first and making them the primary focus.
• Ability to demonstrate concern and understanding for customer expectations & needs and ensures customer needs are made a priority.
• Follows through and delivers results despite obstacles.
• Effective listening skills.
• Passionate about ensuring high quality outputs.
• Highly results driven approach.
• Good attention to detail.
• Good problem solving abilities.
• Must be able to plan effectively and efficiently in order to meet deadlines.

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You Bring:

• MS Office
• Excel – Intermediate to Advanced
• Computer Literacy
• Administrative Management

What You’ll Do For The Brand:

Daily

Action the following daily:

• Deposits reconciliation
• Withdrawals reconciliation
• Unallocated deposits are credited where possible.
• Withdrawals are paid.
• Recoveries are completed where possible.
• Ensure shortages are raised for the Masterfile – for all countries.
• Update the AOD’s list for team members.
• Identify any gaps with the payments team or system issue when viewing the daily reconciliations and bring it to management’s attention.
• Attend to adhoc Audit cashback or journal queries.

Weekly

• Attend to the Masterfile and ensure shortages balance with reconciliations.
• Deposit or withdrawal queries received from Payments Back office.
• Additional auditing functions to monitor payments team.
• Raising, issuing and follow up on AODs outstanding.
• Tracking of AODs and keeping the Masterfile updated.

Adhoc

• Maintenance of payment profiles.
• Ensure team members who resign are removed.
• Arrange access for new team members.
• Adhoc tasks and requests

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You Bring

• 1-2 years’ experience in a marketing related position.
• Valid Driver’s Licence.

A bonus to have

• Product Knowledge.

What You’ll Do For The Brand:

• Assist in creating and implementing the casino marketing strategies that ensures our products remain competitive and innovative contributing to the growth of our business and meeting the needs of our clients.
• Maintain and improve all current betting platforms (mobisite, website) by identifying shortfalls and introducing new features and solutions.
• Identifying new innovations, promotions/competitions, and ways in which to market your product and grow revenues.
• Perform and interpret competitor analysis reporting and market research to optimize product and marketing strategies and improve results.
• Project lead product and bonus testing before releasing to live environment in consultation with the product Team.
• Market awareness and strong relationship management abilities.
• Ability to work under pressure and adhere to tight deadlines.
• Management of various projects across the Ibranch Business.
• Assist and advise the business on what needs are to be met and dictate the flow and user interface to determine what the users must see by providing them with Business Requirement Documents.
• Conduct quality assurance tests.
• New business ideas and improving current business work practices.
• Responsible for reporting on allocated product to the business as per operational requirements.
• Work closely with various stakeholders to achieve objectives related to allocated products in order to achieve growth and visibility in the marketplace.
• Manage and maintain a CMS system of Hollywoodbets with uploading of daily and weekly content.
• Any other ad hoc duties that might be required.

Skills:

• Excellent reporting skills.
• Be strategic in thinking.
• Good attention to detail with a focus on quality.
• Accountable.
• Results driven.
• Strong communication skills.
• Market awareness.

What You’ll Bring To The Team:

• Demonstrate good analytical skills.
• Must be creative and artistic.
• Must have knowledge of specialized graphic design software.
• Follows through and delivers results despite obstacles.
• Work under pressure and able to meet deadlines.
• Good attention to detail.
• Must be able to plan effectively and efficiently in order to meet deadlines.

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You Bring:

• Thorough knowledge of building materials and tools as well as their use in maintenance and repair.
• Working knowledge of building structures and systems (i.e.: Electrical systems, air conditioning equipment, etc.).
• Working knowledge in one or more of the following: carpentry, plumbing and heating, electrical and general contracting works.
• Knowledge of various Federal, State and County codes and legal requirements involving procurement, construction, fire, safety, and sanitation.
• Ability to accurately read and interpret documents such as construction drawings, specifications, and as-built plans, schematics, and procedure manuals.
• Ability to maintain detailed and accurate records relating to building maintenance, facility renovations, department finances and any other functions deemed appropriate by appointing authority.
• Driver's License

What You’ll Do For The Brand:

• Maintain the buildings and its surroundings in a safe, clean and secure condition.
• Liaise regularly with the Commercial Maintenance Manager and perform daily and weekly checks as prescribed by the department.
• Report any leakage of the water mains and where possible undertake repairs.
• Attend to breakdowns in the power generators and take corrective action.
• Order equipment and parts through the administrator using purchase orders for goods and services necessary for the continued operations as approved by the Manager.
• Work with the administrator to ensure spending is within budget.
• Adhoc functions as required.
• Respond to Site equipment and process alarms, troubleshooting and make effective repairs.
• Perform assigned duties with a high degree of proficiency and mindfulness of personal safety and those around you.
• To provide supervision and leadership to Maintenance Team Members.
• Drive timeous execution of effective maintenance strategies i.e. planned, preventative, corrective and emergency maintenance.
• Ensure timely delivery and appropriateness of parts and spares for effective maintenance execution.
• Maintain accurate inventory control of tools, equipment, and supplies.
• Ensure work is completed in compliance with contract terms and conditions and in accordance with company safety, security, environmental and conduct rules.
• Perform general housekeeping duties as required, such as, assemble, move, repair, hang and adjust furniture, wall hangings, doors, windows and other office items and inventory management.
• Maintain records, including inspection documentation, and submit reports as required.
• Weekly Reports submissions to Commercial Maintenance Manager.

What You’ll Bring To The Team:

• Portray strong attention to detail, whilst maintaining efficiency.
• Impressive planning, organizational and time management skills.

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You Bring:

•  Relevant Diploma/Degree in Accounting/Audit and Computer Sciences
•  Basic T-SQL and Report Writing Knowledge using SSRS and SSMS

Advantageous

•  Valid driver’s License
•  1-2 years administrative experience
•  4 years practical internal auditing experience
•  Pastel evolution knowledge

What You’ll Do for The Brand:

• Reporting and Implementation
•  Generate weekly/monthly betting tax reports supplied to customers and confirm that there are no discrepancies.
•  Generate monthly balancing of the account (“BTA”), balancing of the cash (“BTC”) and balances reports (“BR”) supplied to the customer. Investigate variances derived from these reports and update the SQL reporting to eliminate these variances.
•  Investigate and resolve monthly variances between the financial reports
•  Review client betting accounts to identify discrepancies arising from the betting software deficiencies
•  Build transformation layers for integrations into automated reconciliation software applications.
•  Liase with third party software providers to implement automated reconciliation solutions.
•  Work closely with the Business Intelligence team to create automated exception reporting for the monthly financial reports noted above, which can be supplied to management.
•  Prepare trend analyses for the variances identified during the investigation of the above reports and software. Provide this analysis to the business to show the financial impact of these variances on the profit or loss of the business.
•  Preparation of daily/weekly/monthly reports.
•  Any other ad hoc tasks as requested.
•  Generation of PowerBI dashboards for real time monitoring and reporting.
•  Write scripts to manipulate data from applications such as SQL database tables and log files.
•  Merges BI platforms with enterprise systems and applications.
•  Ensure that all technical solutions that are rolled out consider compatibility with other environments and dependencies; have a high usability factor; are reliable to reduce time and perform at maximum efficiency during peak periods of usage; consider security at its highest level (third party attacks; data protection etc)
•  Troubleshoots BI tools, systems, and software

Initiative and Innovation

•  Implement improved processes that have a positive effect on the team’s performance and company bottom line.
•  Technical problems and opportunities are anticipated and dealt with immediately considering any technical dependencies
•  Take an active involvement in problem resolution and where necessary works after hours to ensure that problems are resolved
•  Shows foresight to prevent errors or delays in projects.
•  Demonstrate initiative by understanding, acquiring and implementing new knowledge and skills both within team and to the wider group
•  Incorporates the new abilities into the day to day operational activities to improve performance of products and systems
•  Ensure techniques, technologies, tools and processes used are in line with industry best practices

What You’ll Bring to The Team:

•  Strong communication skills.
•  Excellent report writing and presentation skills
•  High attention to detail
•  Must be able to facilitate and train
•  Must take accountability

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You Bring:

• 2 – 3 Years Management Experience
• 2 – 3 Years Operational Support
• 2 – 3 Years Sales Experience

A Bonus to have:

• Diploma/Degree in Generic Management or related.

What You’ll do for the Brand:

• Responsible for overall Sales (Inbound & Outbound) performance and reporting
• Report on overall daily and weekly targets and manage to ensure optimum campaign performance.
• Ensure the accuracy of bets struck within the dept.
• Ensure that resources are trained to effectively deal with betting enquiries, account information queries, placing of bets, bet cancellations and lodging complaints
• Work closely with internal audits to continuously understand where potential risks are. Address these risks and ensure that appropriate interventions are proposed/implemented to mitigate risks.
• Ensure the accuracy of campaign stats reports. Report on CRM stats, sales agent performance, call dispositioning and customer related insights.
• Ensure the both departments is optimally staffed at all times
• Conduct data analytics on different data (leads) sets to guide business on best approach
• Performance management of sales agents and work closely with QA to ensure call quality. Identifying training requirements of team and motivate important of set targets.
• Staff motivation and retention of team members.
• Management of team absenteeism, attendance and punctuality, key performance measure, disciplinary issues etc.
• Understand the business and goals, aligning all approaches to best achieve these goals.
• Building open line communication and converse in a professional manner at all times with other divisions.
• Ensure communications is at a level that maintains the company brand/ image and does not expose the company to reputational risk.
• Comply with company and department policies and procedures.
• Daily/Weekly/Monthly management reporting.
• Conduct data analysis on different leads of data sets to guide business decisions.
• Able to manage basic IT related systems in terms of campaign operations
• Implement reporting systems for campaign
• Streamline the workflow of campaign and related functions such as FICA, customer services centre, deposits and payment team etc.
• Good understanding of target LSM groups in order to adapt outbound campaign approach.
• Review sales scripts and adapt where applicable to increase conversion rates
• Implement initiatives to increasingly drive campaign targets
• Monthly feedback meeting reporting, trend reporting, resource management reporting etc.
• Work closely with other departments, such as mobile, FICA, Outbound, Helpline – Mobile/Internet and Quality Assurance in order to understand the dependencies that exist between departments, if any.
• Any other related duties that might be required.

What You’ll Bring to the Team:

• Ability to work under pressure and in a fast-paced growing environment.
• Ability to manage data security and accessibility.
• Open to travel from time to time.
• Strong business acumen.
• Excellent presentation and reporting skills.
• Excellent attention to detail.
• Be highly accountable.
• Strong planning and problem-solving skills.
• Excellent time management
• Good customer service and communication skills.

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With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry. Grow with our development plans and culture that allows you to further your career. You Bring:

•   2 – 3 Years Management Experience
•   2 – 3 Years Operational Support

A Bonus to have:

•   Diploma/Degree in Generic Management or related.
•   RE or FAIS qualifications.
•   1- 2 Years Financial Services Experience.

What You’ll do for the Brand:

•   Ensure the daily operations of the department run smoothly.
•   Ensure that all automated deposit and communication systems are functioning fully.
•   Ensure updating of the website is done to inform customers of down time where appropriate.
•   Monitoring call volumes and call system to ensure the call centre is always running smoothly
•   Customer Service-Follow up with customer complaints.
•   Monitor weekly and monthly performance of agents and ensure coaching takes place for agents that need improvement.
•   Reporting of daily, weekly and monthly statistics.
•   Staff rostering (monthly and weekly).
•   Monitoring time sheets, absenteeism and signing off monthly hours and overtime.
•   Submit all necessary allowance and incentive documents to Payroll timeously.
•   Ensure all leave is processed timeously on ESS for timesheets and salaries to be managed accordingly in Payroll.
•   Sign off monthly invoices that pertain to the department.
•   Work closely with audits in ensuring that all the necessary audit queries and shortages noted on the
• ‘Masterfile’ are received and returned/ Updated in a timely manner.
•   Ensure all shortages are managed and AOD’s raised where necessary
•   Recruitment - ensuring that minimum headcounts are maintained and increase in customer queries are managed ahead of time.
•   Continuously revise controls and checks for Cash withdrawals/ deposits credited.
•   Training and development within the departments.
•   Assist with the smooth implementation of new business development/ projects.
•   Manage all bonuses throughout the year and the testing, switch on/ off thereof.
•   Work closely with Payroll and HR to ensure that all new take-on and dismissals are actioned timeously.
•   Perform monthly checks on the Deposit app and the Payment Gateway Portal’s to ensure that access
• is deleted for all terminated employees.
•   Communication between Clients and VIP Client Liaison Manager/Officer.
•   Leading and developing team
•   Any adhoc tasks.

What You’ll Bring to the Team:

•   Ability to work under pressure and in a fast-paced growing environment.
•   Ability to manage data security and accessibility.
•   Open to travel from time to time.
•   Strong business acumen.
•   Excellent presentation and reporting skills.
•   Excellent attention to detail.
•   Be highly accountable and trustworthy.
•   Strong planning and problem-solving skills.
•   Excellent time management and the ability to multi-task.
•   Good customer service and communication skills.
•   Sound understanding of the various betting types and procedures.