Senior Security Technician at Fidelity Services Group

Key Responsibilities:

Installation & Configuration:

• Install and configure security systems including CCTV cameras, access control systems, alarm systems, and other security technology.
• Conduct site surveys to determine client requirements and propose optimal solutions.

Maintenance & Troubleshooting:

• Perform routine maintenance checks on security equipment and systems.
• Troubleshoot and resolve any technical issues or malfunctions with security hardware or software.
• Respond to emergency service requests for repair and resolve issues promptly to ensure minimal downtime.

 System Upgrades & Integration:

• Upgrade existing security systems to incorporate new technologies and enhance system performance.
• Integrate different security systems for seamless operation and improved functionality.

 Documentation & Reporting:

• Maintain detailed records of installations, system configurations, and maintenance activities.
• Provide clients with regular updates on system performance and suggest improvements.

 Training & Mentoring:

• Mentor and provide guidance to junior technicians and assist in their professional development.
• Conduct training sessions for staff or clients on the operation and maintenance of security systems.

 Client Interaction:

• Act as the primary point of contact for clients during the installation and service process.
• Provide technical support to clients, explaining complex security issues in an understandable manner.

Compliance & Standards:

• Ensure all installations and maintenance activities comply with relevant security standards, regulations, and company policies.
• Keep up-to-date with industry trends, best practices, and advancements in security technologies.

Installation and Setup:

• Install, configure, and set up security systems including CCTV cameras, access control systems, alarm systems, and other security technologies.

Maintenance and Repairs:

• Perform routine maintenance, troubleshooting, and repair of security systems to ensure optimal performance and functionality. Respond promptly to breakdowns and resolve issues.

System Monitoring and Testing:

• Regularly monitor and test security systems to ensure that they are functioning properly and in compliance with safety standards.

Technical Support:

• Provide technical support to both internal teams and clients, troubleshooting and resolving issues related to security systems. Respond to service requests promptly.

System Upgrades:

• Assist with upgrading security systems to incorporate the latest technologies, ensuring they remain state-of-the-art and efficient.

Documentation:

• Maintain detailed records of all installations, repairs, and maintenance performed on security equipment. Ensure accurate and up-to-date reporting of system status and service requests.

Compliance:

• Ensure that all installations and repairs comply with industry standards, local regulations, and company policies. Stay updated on the latest safety and security regulations.

Training and Support:

• Provide training and guidance to clients or internal staff on the proper use of security systems. Educate users on best practices and troubleshooting techniques.

Emergency Response:

• Respond to emergencies related to security systems, including assisting with system recovery or providing on-site support during system malfunctions.

Inventory Management:

• Assist in managing inventory for security parts and tools, ensuring that necessary supplies are available for repairs and installations.

Qualifications and Skills:

Education:

• PSIRA Grade A
• Impro Level 1 – 3 (Wish)
• Honeywell Level 1 & 2 (Wish)
• DCS Neo Basic Wiring (Wish)
• DSC Neo Programming (Wish)
• Ajax Training (Wish)
• Drivers Licence
• Matric
• Firearm Competency HG/SG/SLR

Experience:

• At least 3 years of experience as a security technician or in a similar role involving the installation, maintenance, and repair of security systems.

Technical Skills:

• In-depth knowledge of security technologies such as CCTV, access control systems, alarm systems, intercom systems, and, experience with networked systems and IP cameras.

Troubleshooting:

• Strong problem-solving and troubleshooting skills, with the ability to diagnose and resolve technical issues effectively.

Communication Skills:

• Excellent communication skills, both written and verbal. Ability to explain technical issues clearly to non-technical personnel.

Computer Literacy:

• Basic understanding of computer systems, networking, and relevant software programs used for security systems.

Certifications (Desirable):

• Relevant certifications in security systems (e.g., CCTV, access control, alarm systems).

Physical Requirements:

• Ability to work in various environments, including at heights, in confined spaces, or outdoors. Must be comfortable carrying and handling heavy equipment
• Ability to work both independently and as part of a team.
• Basic IT skills, including familiarity with networking, software, and operating systems.