Senior Service Delivery Manager (Contract) at Boardroom Appointments

THE ROLE

• This role forms part of a global Application Management and Contingent Workforce division aligned to enterprise client delivery frameworks.
• You will be responsible for driving operational delivery excellence, supporting enterprise application management environments, coordinating workforce delivery operations, and managing strategic stakeholder engagement across local and global delivery teams.
• The role combines service delivery management, operational governance, stakeholder engagement, contractor coordination, SLA management, and enterprise workforce delivery support.

KEY RESPONSIBILITIES
Service Delivery & Operational Management

• Supporting enterprise application management environments and operational delivery functions
• Driving SLA adherence and operational excellence across delivery environments
• Managing operational workflows, reporting processes, and service delivery coordination
• Supporting enterprise client delivery models and operational governance requirements

Stakeholder & Client Engagement

• Collaborating with global delivery stakeholders across multiple projects and operational workstreams
• Acting as a client-facing representative within enterprise and managed service environments
• Supporting communication and coordination between clients, contractors, and delivery teams
• Building strong relationships across local and global operational teams

Contractor & Workforce Operations

• Supporting onboarding, contractor management, and workforce delivery processes
• Managing delivery pipelines and operational coordination activities
• Supporting contractor retention and workforce engagement initiatives
• Assisting with operational delivery optimisation and workforce planning support

Documentation, Reporting & Governance

• Managing operational documentation, reporting, and workflow processes
• Supporting operational accuracy, reporting standards, and delivery governance requirements
• Maintaining visibility across pipeline coverage, delivery metrics, and operational performance
• Supporting continuous improvement and operational optimisation initiatives

Talent Pipeline & Delivery Support

• Building and maintaining high-quality talent and delivery pipelines
• Supporting sourcing and operational coordination activities using:
• LinkedIn Recruiter
• ATS platforms
• Enterprise sourcing tools
• Supporting workforce delivery and operational readiness across enterprise environments

WHAT WE ARE LOOKING FOR
Key Requirements

• Minimum 8 years' experience within:
• Service Delivery
• Enterprise Operations
• Managed Services
• Application Management environments
• Strong communication and stakeholder management capability
• Experience working within enterprise or managed service environments
• Strong organisational and workflow management skills
• Experience supporting remote and global delivery teams
• Strong understanding of application management and support models
• Comfortable working with ATS platforms, LinkedIn Recruiter, and sourcing tools

KPIs & SUCCESS MEASURES

• Time-to-submit
• Candidate quality ratio
• Contractor retention
• SLA adherence
• Talent pool growth
• Stakeholder satisfaction
• Operational accuracy
• Pipeline coverage