Senior Service Technician at Ingersoll Rand

Job Summary:

Plans and directs the work of Service Techs and Service Engineers in support of customer problems,  ensuring product reliability in the field and total customer satisfaction.  Manages the warranty program.

 Responsibilities:            

• Service:  Directs the work of Service Techs and Service Engineers insuring customer equipment and product are maintained.  Manages any warranty claims, identifying and resolving as necessary.
• Budget:  Prepares capital and operating budget. Ensures compliance with the budget.
• Customer Interface:  Works with customers, sub-contractors and distributors to develop methods to improve the quality of service within the facility and/or division.
• Engineering Support:  Through service of product lines, recommends to engineering, production, maintenance, etc. changes in design or manufacturing to correct equipment problems.
• Support:   Ensures that field service tools, instruments and equipment are maintained and calibrated at all times.
• Management:  Develops and mentors a competent workforce through recruitment, training, coaching and establishing goals and objectives that drive the organization.
• Other responsibilities as assigned or required.

MEASUREMENTS:

This position:

• Directly supervises 0-20 employees.
• Indirectly manages 0 employees through subordinate supervisors/managers.
• Controls an annual budget of 0-5M rand.
• Has responsibility for 0-5M rand in annual sales.

 Qualifications:

• 6-8 years experience in manufacturing, production and/or service.  Ability to effectively interface with all levels of the organization as well as customers and vendors.  Must be able to coordinate teams and  efficiently problem-solve.

Education/Training Required:

• Bachelor’s degree in Engineering, Marketing, Finance or Business (or international equivalent) desirable.  Proficiency in computer software necessary for the position.