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  • Posted: Dec 7, 2021
    Deadline: Not specified
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    Vodacom Group Limited (Vodacom) is an African mobile communications company providing voice, messaging, data and converged services to over 61 million customers. From its roots in South Africa, Vodacom has grown its operations to include networks in Tanzania, the Democratic Republic of Congo, Mozambique, and Lesotho and provides business services to customer...
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    Senior Specialist: Billing Operations

    Purpose of the role

    • To manage, maintain and provide strategic and technical direction to Customer 3D Billing Operations and ensure that the strategic initiatives are developed, implemented and operate as expected. 
    • Ensure valid, complete, timeous and accurate billing of customers.
    • Ensure that functionality developed and deployed fulfils the business requirement, is delivered on time and does not negatively impact production operations.
    • Ensure that subscribers Billing profile  are provisioned accurately and timeously
    • Ensure that products and services configured on Customer 3D systems meet the business requirements and are configured accurately and timeously.
    • Ensure compliance to regulatory and governance requirements
    • Ensure that the Bill Run Production Processes on time and ensure that they are executed 100%
    • To strive  for continual process improvements on all production activities within the departments
    • To monitor and correct data incongruences that could directly  impact the quality and accuracy of production processes
    • Ensure that system wide reconciliations and assurance checks are carried out accurately and timely
    • To design and implement assurance mechanism based on the understanding of the data, business rules and integration architecture of the various systems primarily the systems that support the Digital acceleration strategy that impacts the billing and reporting environment
       

    Your responsibilities will include:

    • To conduct strategic and tactical planning, business analysis, and high-level requirements determination
    • Technically Supervise Manage a team of specialist providing mentorship towards enhancing competencies.
    • To manage and drive the successful implementation of technology solutions to the business and channel partners
    • To ensure that all reengineering initiatives consider the impact on systems across environments
    • Understand & assess the impact of new products and services from a systems perspective to ensure that billing is accurate & complete.
    • End to End Management of Vodacom’s Retail Billing systems and processes including, but not limited to
    • Inter and intra system stack reconciliations and checks  between systems that could impact customer billing 
    • The review of statistics to ensure billing accuracy, trends and discrepancies and implementation of corrective actions where necessary
    • Improved Billing NPS 
    • To ensure that all processes, governance and regulatory requirements are adhered to.  
    • To manage contracts and service level agreements with the business, suppliers, and channel partners.  This includes the ability to manage a mix of off-shore and onshore suppliers

    The ideal candidate for this role will have:

    • A 3-year tertiary qualification minimum NQF Level 5 majoring in IT Systems/Data Analysis/Finance/Business
    • Minimum of 5 years IT or Billing experience 
    • Minimum of 3 years’ experience in building assurance mechanism 
    • Track record of leading and developing people will be advantageous
    • Track record of vendor management with experience in managing off-shore vendors will be advantageous
    • Project Management Experience or working within Agile teams

    Method of Application

    Interested and qualified? Go to Vodacom on careers.vodafone.com to apply

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