Senior Specialist: Change Management (Payments) at Absa Group Limited (Absa)

Job Description

Key Accountabilities 

Advisory expertise and support: 

• Provide support and guidance on complex and key payment change matters, ensuring alignment with business and technical strategy across the Absa Group

Change frameworks and standards: 

• Ensure the design, implementation and maintenance of payment change frameworks and standards

Change programmes: 

• Oversee payment change and efficiency programmes as senior specialist and provide guidance and advice where required
• Manage an Absa integrated payment change management Book of Work to ensure critical payment change initiatives are logged and delivered within the respective Product, Technical and Businesses areas.

Compliance and Risk Management: 

• Fulfil all activities in adherence to relevant control and compliance requirements

Stakeholder Management: 

• Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, payment associations and bodies, business partners and other Absa entities

Governance: 

• Oversee the fulfilment of all required governance activities, including change tracking and reporting
• Report and present into the various levels of the Payments Governance Structure

Accountability:

Liaise with stakeholders and execute Payments operational plans through approved governance framework

Communicate industry changes related to outcomes of internal payments governance forums - & relevant sub-committees

Execute annual routine payment reporting initiatives (i.e., PAYER report; annual attestations where applicable)

Representation and work in the industry:

• Represent Payment Change management at relevant Absa, Interbank and Banking Association forums where payments products and streams are affected.
• Ensure alignment within Absa on all decisions and outcomes made within the industry affecting relevant payment change initiatives through the appropriate internal governance forums

General Support with other ad-hoc functions

• Assist Absa Group with the socialising and tracking of any regulatory and/or industry payment change initiatives
• Provide change management support to the Absa Payment Specialists in monitoring change progress within the industry and internal to Absa across the various impacted Products and Businesses.

Education and Experience Required:

• Specialist Payments knowledge across all payment rails – Minimum 5 years at advanced level
• Five (5) years Operations, Payments and Change Management experience
• Five (5) years Stakeholder Management
• Experience in the IT network environment preferred
• Business annalistic knowledge and experience  

Knowledge & Skills: 

• Programme management
• Customer orientated and relationship management
• Developing and implementing operational risk guidelines
• Quality and detail orientation
• System operations
• Risk management
• Communication skills (problem resolution)
• Senior level payments knowledge