Senior Specialist - Fraud Prevention Assurance Finance at MTN

Responsibilities
Key Deliverables

• Strategic Implementation 
• Contribute to the development and implementation of the functional strategy for the Business Assurance department
• Develop goals, tactical strategies, and plans needed to achieve the department’s vision, and build the capabilities to enable optimal delivery with input from relevant stakeholders.
• Align operational planning against the strategic intent of the division with agreed business outcomes.
• Recommend strategic business opportunities to deliver medium to long-term benefit and growth to the Finance department and add value to its customers.

Operational Planning – Monitoring & Action Planning

• Monitored residual risk
• Revenue leakage action planning
• Escalation matrix
• Monitored Secondary controls
• Agreed action plan on unmitigated risk.
• Root cause analysis & resolution
• Incident escalation aligned to MTN group standards
• Accurate leakage quantification*

Primary & Secondary Control management

• Improved and efficient control performance 
• A view of control failures through monitoring of preventative control
• Primary & secondary control thresholds set
• Reviewed Primary & Secondary controls for efficiency & effectiveness
• View of Business Unit control coverage 
• Mitigating control implementation
• Automated control coverage

Risk Identification & Resolution

• Classification & resolution  of revenue leakage risk 
• Proactive identification of potential revenue leakage risk
• Proactive identification of emerging risks
• Automated revenue leakage risk identification

Governance and Risk Management

• Strictly follow and ensure team compliance of relevant policies and procedures.
• Ensure effective Service Level Agreements strategies are in place to support the business.
• Implement proper controls and processes to minimise revenue leakage.
• Ensure proper controls are in place to manage financial and operational risks across the business. 
• Act in accordance with the Delegation of Authority.

Financial Management

• Contribute to the compilation and management of OPEX budgets related to relevant functional activities.
• Assist in the forecasting, planning, and development of the department’s budget and business plans.
• Identify cost efficiencies and best practice related to functional activities.
• Manage expenditure in line with agreed budget. 
• Continuously strive to identify and eliminate non-contributory expenditure.

Customer Satisfaction

• Ensure service delivery in line with needs of the business
• Put contingency plans in place to prevent delays and enhance the customer experience 
• Identify trends and patterns pertaining to customer requests and ensure continuous improvement as an important element of service delivery

Qualifications
Education: 

• Minimum of 3 year  degree/Analytics/Internal Audit/Forensic
• Fluent in English 
• Relevant certification / accreditation / membership with professional body as required for role  

Experience:

• At least 5 years of experience in a financial fraud or similar environment, 
• Appropriate level of competence in information technology, data analytics, telecoms, financial, communication, commercial and operational areas, preferably in a similar environment
• Involved member in relevant industry-wide fraud forum