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Vodacom Group Limited (Vodacom) is an African mobile communications company providing voice, messaging, data and converged services to over 61 million customers. From its roots in South Africa, Vodacom has grown its operations to include networks in Tanzania, the Democratic Republic of Congo, Mozambique, and Lesotho and provides business services to customer...
Role purpose:
Moving fraud detection from a generic rule-based (shotgun) approach to a targeted, individualized, or personalized fraud mitigation controls (snipper approach) using Machine Learning/Big data to complement our customer journeys i.e., doing everything possible to mitigate fraudulent activities on our customer base in GSM and non-GSM Domains.
Their passion should be to “Live to protect the customer” i.e. represent our customer community to ensure customers (& Vodacom) are protected.
Your responsibilities will include:
- Champion/drive big data/ML fraud initiatives to migrate to from reactive to proactive detection.
- Ensuring that the ML/Big Data models are implemented for real-time, automated detection of anomalous behavior in our Vodacom Ecosystem, including customers, agents, dealers, etc.
- Acting as primary liaison between stakeholders and teams.
- This includes Fraud Business and Technical Scrum Team to drive and deliver fraud initiatives and product optimizations end to end
- Collaborate with various scrum squads to design end-to-end fraud prevention journeys.
- Creating Adhoc reports to various bodies in Vodacom on fraud findings/projects/initiatives
- Managing and optimizing the product backlog incrementally in order to maximize the value of the product. This includes initiative idealization, supporting business benefit value, and prioritization
- 'Business Benefits Realization / Measuring the effect/actions of the fraud initiatives/interventions
- Yearly budget preparation and justification
- Interface with cyber, privacy, and risk governance teams to integrate their requirements into the product being delivered
The ideal candidate for this role will have:
Must have technical/professional qualifications:
Matric (essential)
- 3-year Degree/Diploma in IT (Essential)
- IT Honours Advantageous
- A minimum of 5 to 8 years of relevant experience
- Intermediate / Advanced SQL (PLSQL) (Advantageous)
- Experience with system process and data structures e.g., Big data ecosystems
- Tactically astute, with a proven track record in the delivery of challenging business initiatives.
- Knowledge of POPIA, ISO 9001 and GDPR will be advantageous
- Certified SAFe Product Owner/Product Manager (SAFe POPM) certifications would be advantageous
Core competencies, knowledge, and experience :
- Strong Interpersonal skills
- Sound Analytics skills
- Advanced IT Technologies e.g., Machine Learning/Big Data
- Strong Leadership/product owner skills
- Presentation and communicating skills
Has extensive knowledge of Vodacom’s Products, Services and Business Processes.
Closing date for Applications: 12 January 2022
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