Senior Specialist Learning at MultiChoice

Purpose of the Position

• To establish, build, and maintain relationships with key stakeholders across specific business units in order to identify learning and development needs and to deliver against these needs in an effective and efficient manner.

Key Performance Objectives

Tasks

Relationship Building       

• Proactively build relationships and use influence across the business to gain the trust of senior management
• Network with Learning practitioners in other businesses (through external forums, conferences (national and international) and
• Establish, build, and maintain relationships with key stakeholders across the business
• Liaise with internal and external suppliers regarding course content, design, logistics, invoicing, and materials

Needs Analysis

• Set up processes and systems to capture accurate and relevant training needs on an individual, team, and organisational level
• Support HR and line managers to analyse training needs at individual and team level using appropriate methods
• Set up processes and systems to conduct appropriate skills audits
• Conduct skills audit and report on skills gaps
• Liaise with the SETA and conduct research to obtain strategic skills development information as the basis for the skills development plan
• Cost the skills development plan in own area of responsibility and propose alternatives to ensure cost-effectiveness of development resources

Program Management

• Set up and manage processes to implement the Skills Development Plan in own area of responsibility
• Source appropriate training providers to fulfill the Skills Development Plan and contract with them following Organisational processes
• Manage the performance of training providers against agreement
• Facilitate training where necessary

Governance

• Set up and manage systems and processes to supply accurate and complete data for regulatory reporting (WSP, ATR, BBBEE and other reports)
• Set up processes and systems to ensure that proper records of training are kept (including electronic LMS)
• Provide monthly analytical reports to HR and business on progress against the Skills Development Plan
• Ensure recovery of training expenditure from the SETA and business units
• Ensure the quality and cost-effectiveness of external training providers on the database
• Ensure that learner support processes are designed and implemented

Qualifications

• A Bachelor’s degree/Diploma in Human Resources Management

Experience

• A minimum of 5- 8 years experience in a learning role or similar

Technical Competencies

• Learning
• Training & Development
• Facilitation
• Stakeholder Management
• Project Management
• Skills Development

Behavioural Competencies

• Relationship Building
• Conflict Resolution
• Decision Making
• Critical Appraisal
• Holistic Thinking
• Persuading & Influence
• Coaching