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MultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business ("DStv"), which has been in operation since 1995. Other businesses in the group are; M-Net (delivers thematic channels and exclusive content to DSt...
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About the job
Senior Internal Auditor
The Organization
- MultiChoice Group Limited (“MultiChoice”) is a multinational media group headquartered in South Africa and Dubai with principal operations in pay television and video entertainment. The group operates in almost 50 countries in Africa and is listed on the Johannesburg Stock Exchange (JSE).
- An African platform operator, MultiChoice’s expertise lies in distributing video entertainment products, creating media content and selling advertising. Its key areas of operations are:
- Pay Television: direct-to-home satellite and digital terrestrial television services; and
- VOD: video on demand services across multiple online platforms
Operating in the majority of Sub Saharan African countries, MultiChoice is the leading Pay TV provider in most of its markets. Its strategy is to offer the best local and international content across all its platform to customers wherever they are.
The group’s strength lies in its focus on local language and culture, its entrepreneurial spirit and the quality of its workforce. Over the years MultiChoice has built a successful track record of identifying trends early, adapting them for the markets in which it operates and leveraging them to maximum advantage. The group generates revenues mainly by collecting subscription fees, with a moderate contribution from advertising revenue. Its key objectives are to:
- Scale its PayTV and VOD subscriber base
- Maintain a local approach with the best content
- Provide quality service across the best platforms
- Focus on digital, technology and big data/analytics
Attract the best talent
Position Name
Senior Internal Auditor
Reports to
- Assistant Manager: Internal Audit
- Direct Reports
- None
- Division
- Group Risk & Compliance
- Department
- Group Finance
Location
South Africa, Johannesburg, Randburg
Execute internal audit reviews in line with the audit plan for the Multichoice Group. Carry out internal audit work as assigned in line with the standards and methodologies set by IAS. This role also performs analysis on internal controls, providing recommendations on improvements, ensuring that internal control processes and systems are robust enough for risk identification.
Key Performance Objectives
- Work with internal business stakeholders and the broader IAS team in the execution of the MCG audit plan.
- Support the VE IAS management team in building effective relationships with key stakeholders.
- Build business acumen by gaining an in-depth understanding of the business.
- Recommend the integration of current process and programme audit best practices with processes and systems in use.
- Enhance methods, processes and systems to improve effectiveness and meet organisational goals.
- Find innovative new initiatives/processes and provide recommendations.
- Participate and provide inputs in internal meetings
- Execute assigned responsibilities for individual engagements including, preparation of planning documents, documenting of risk control matrices and audit work programmes, drafting and completing quality working papers, raising and clearing findings at an operational management level and maintaining an engagement file in line with quality standards.
- Ensure coordination, communication and control between function and process owners for assigned engagements.
- Keep MCG IAS management team appraised on the progress and any concerns with assigned engagements.
Qualifications Essential:
- Must have a relevant qualification - Minimum 3-year degree / diploma / Preferred post graduate
- qualification.
- Must have a professional qualification in Internal Audit: Certified Internal Auditor (CIA) or studying towards CIA.
Experience
- Must have minimum 3 years’ professional working experience in internal audit, with experience in supervising others.
- Experience preferably gained in Big4 company.
- Clear interest in the technology and media industry.
- Proficiently skilled in the use of Word, Excel and TeamMate.
- Keen interest in career progression.
Behavioral Competencies
- Strong stakeholder management.
- Service excellence – seeks the most efficient outcome for the customer.
- Self-starter and able to work unsupervised for limited periods of time.
- Ability to excel in working under pressure, adhering to strict deadlines and gets the job done.
- A passion for solving complex problems.
- Ability to see the big picture and prioritise accordingly.
- Comfortable with ambiguity and regular change.
- Ethical and high levels of personal integrity.
- Highly motivated.
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About the job
Senior Specialist: Accounting Hub
The Organisation
- The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment. Key areas of operations are:
- Storytelling ranging from content creation, production and aggregation including the best global general entertainment, sport and eminent African content library, delivered to customers
- Pay Television: direct-to-home satellite and digital terrestrial television services;
- SVOD: subscription video on demand services across multiple online platforms with a focus on library and local content in developing markets, and
- Advertising: providing dynamic media solutions; handling commercial airtime, on-air sponsorships, content integration, and online sales across a variety of 130+ channel brands on linear TV, VOD, social media, and digital platforms.
The group’s strength lies in its focus on local language and culture, its entrepreneurial spirit and the quality of its workforce. MultiChoice Group has a successful history of identifying trends early, adapting them for the markets in which it operates and leveraging them to maximum advantage. The group generates revenues primarily through subscription model, with a growing contribution from advertising revenue. Its key objectives are to:
- Expand Pay TV, SVOD subscriber base and Advertising sales
- Focus on investment and technology
- Maintain a local approach
- Provide quality service
- Attract innovative and motivated employees
Position Name
- Senior Specialist: Accounting Hub
Position ID
Reports to
Division
Department
Support Provided to
- Manager: Accounting Hub
- Manager: Reporting, Head of Financial Shared Services
Size of business supported
Number of Direct Reports
Key Customers
- Manager: Accounting Hub; Senior Manager: Reporting, Head of Financial Shared Services
Location
- Based in South Africa, Johannesburg, Randburg
Purpose of the Position: Monitor and ensure compliance with International Financial Reporting Standards, Preparation of Annual Financial Statements, Governance & Compliance and Internal Control
Key Performance Objectives
Tasks
Controls, Governance & Policies
- Responsible for the development, implementation and maintenance of system of robust controls, procedures and policies
- Responsible for monitoring compliance to accounting policies
- Consider recommendations to update accounting policies and revising where applicable
- Support the Finance Shared Services Innovation team in governance initiatives
- Ensure compliance to policies, internal control and external audit
- Internal audit: Actively monitor close out of findings, ensuring no overdue items
- General Ledger Reconciliations: Work with other FSS functions to improve quality, including a policy, risk matrix, quality assurance and reporting on balance sheet stats
- Ensure that all GL accounts have been allocated to correct owners
- Assist in improvement and development of processes and systems for accounting purposes
- Assist in implementing and driving quality standard frameworks and ensure that high levels of quality accounting are maintained, including alignment with global best practices
- Hedge accounting documentation
- Management of the Balance sheet reconciliation process
- Quality reviews of balance sheet accounts
Month End Close & Year End Activities
- Preparation and building of Annual Financial Statements, Interim financial statements and disclosures
- Ensure compliance with IFRS and related disclosures for all companies
- Involvement in the Pre- and Post-month end close meetings
- Standardisation of Chart of Accountants and drive correct classification of GL accounts across the business
- Work with cross functional teams in the shared services and business to ensure compliance, accuracy and efficiency in financial areas
- Assist in the external and internal audit process
- Review audit schedules and assist the auditors in their inquiries
- External audit: Liaison, including audit requirements and follow up
- Assisting the Central Accounting team with certain month end duties
Accounting Hub Support
- Ensure the correct treatment of accounting principles according to International Financial Reporting Standards and accounting policies
- Support the Finance Shared Services team in the application and interpretation of accounting principles
- Interpret complex accounting issues and translate into practical explanations and applications
- Implementation of new IFRS standards and interpretations
- Preparation of IFRS accounting solutions
- Ensure that all initiatives, new products and services can be properly managed by integrating the commercial requirements with the needs of Finance Shared Services (e.g. accounting, tax, reporting)
- Analyse concepts to understand all aspects of the impact on operations
- Produce the supporting documentation for information/training
Projects/Other
- Assist the Manager: Technical, Advisory & Compliance Manager on strategic finance projects as determined by the Head of Finance Shared Services
- Ad hoc projects that arise on a continuing basis
- Analysis and financial modelling
- Finance projects (billing system testing)
- Attend to business partner queries
- Manage, improve and develop relationships with internal & external stakeholders
- Able to run with tasks and be proactive in delivery
- Consider the impact of solutions on other areas of Finance and the business, as well as the interdependency of units
Qualifications
CA (SA)
Experience / Skills
- Minimum 3 years’ relevant experience in a similar role
- Sound, detailed knowledge and experience in IFRS (including hedge accounting, accounting for FECs, IFRS 9 and IFRS 15) and Taxation rules
- SAP system experience
- Hyperion Financial Management
- Advanced excel skills and financial modelling
Competencies
- Attention to detail
- Proactive and ability to plan ahead
- Ability to prioritise in order to meet multiple deadlines
- Ability to work under tight deadlines and pressurised situations
- Ability to think and move quickly in a dynamic fast-moving environment
- Excellent communication skills- upward, downward and lateral
- Conflict management
- Problem solving
- Coaching and mentoring
- Systematic and analytical
- Speed and accuracy with figures
- Stakeholder management
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Purpose of the Position
- Execute daily operations for all aspects of billing across B2B and B2C clients for Showmax and DSTV. The scope of responsibility will be all activities within the billing journey including operational processes effected by Customer Care.
Key Performance Areas
Tasks
Operational Delivery
- Leakage Management: Manage controls to ensure minimum OTC revenue losses by correcting the KPIs discrepancies on a daily basis
- Collaborate with the in-country team and operations to make sure that billing issues raised are resolved
- Resolve issues raised by fixing customer accounts in Clarity and as required log Technology change requests to fix system errors or system configuration updates (i.e. billing rules)
- Perform Root Cause Analysis on persistent discrepancies and provide input for solution
- Continuously review the end-to-end billing process to prevent revenue leakage related to Billing
- Provide comprehensive revenue risk analysis to drive internal improvements through the prioritisation of revenue assurance initiatives
- Work with the system architects to develop, improve and support automation and efficiency of all revenue assurance activities
- Champion revenue leakage issues by influencing and engaging with key stakeholders
Interface Support
- Provide input to technical documentation for interface requirements when there are new products developed or any product changes
- Manage the document processes and procedures for interface requirements
- Monitor all billing interfaces for any failed messages; Work within the defined process to resolve the failed messages
- Serve as liaison to the billing interface team, business and ERP team
- Ensure posting of transactions compliance with IFRS standards
- Ensure all customer invoicing posted correctly in the accounting system
Stakeholder Engagement/Management
- Liaise with EBS Production Support and Project teams in ensuring that identified controls are built for implementation
- Manage and coordinate continuous alignment of activities across the business
- Play an advisory role to key business areas on how to best leverage RA outcomes to guide business imperatives
- Build partnerships and working relationships within the business to create awareness of billing improvement areas
Project Management
- Review BRS for control implementation on product development and enhancements before deployment
- Monitor issues logged to ensure that if the issue still persists, documentation for EBS is drafted (how the system should work vs how it is working)
Qualification
- 3-year degree in Accounting/Finance
- Information Systems qualification will be an added advantage
Experience & Skills
Required
- 3+ years working experience in a Billing role within media, financial services or telecommunications
- Strong knowledge of order to cash process
- Proactive, capable of driving results without supervision
- Excellent teamwork and communication skills
- Detail oriented, Analytical, Investigative, problem solver
Preferred
- Exposure to SAP ERP, MS Dynamics CRM, Hansen’s ICX, and Clarity.
- Technology acumen in Robotics Process Automation, Workflow automation, Business Intelligence and Analytics, a definite plus
Technical Competencies
- Data Analytics (knowledge of data analytical tools such as SQL/Python/SAS would be a plus)
- Governance compliance/management
- Analytical skills
- Attention to detail and financial impact
Behavioural Competencies
- Accountability
- Teamwork
- Delegation
- Interpersonal Support
- Perseverance
- Motivating
- Prioritisation
- Analytical Thinking
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Purpose of the Position:
- To gain knowledge and experience within Programme Acceptance to view, verify, update and rate content within requisite deadlines and regulatory guidelines. The period of the Internship is for a two (2) years, where you will gain valuable knowledge and experience within the Programme Acceptance function.
Key Performance Areas
Tasks
Content Viewing
- View all content allocated by the Coordinators within deadline
- Adhere to all regulatory guidelines (BCCSA, ICASA, FPB) and standards.
- Assist with accurate segmentation and Family track markings and customizations where applicable
Content Verification
- Deliver accurate verification of content and accurate data capturing in Synergy of all relevant fields
- Ensure all milestone tracking is captured on our in-house applications (Synergy and VizOne) within deadline.
- Update of in-house application (Synergy) with all relevant metadata fields such as genre’s, themes, customizations, association slides etc.
Reporting
Provide detailed reports that include:
- Content information
- Age Restriction and advisories
- Africa Customisation
- Scheduling advice
- Appropriate broadcast times
- Genres, Keywords &Themes
- Family track audio cuts
- Day time customization
- Escalate any content queries
- Perform work according to SOP’s. (Embargo, Express, Daily functions and escalations)
- Provision of Information and Communication to all Stakeholders
- Ensure that Programme Acceptance Specialist is updated on any queries and escalations as and when they occur, ensuring that they are escalated to as urgently as the situation requires
- Liaise with Media Traffic, Media Processing, Channels, PA Specialist and VOD Services to ensure smooth flow of information and communication at all times
- Actively participate in peer review and BCCSA judgement workshops as setup by the PA Specialist
- Ensure effective communication from PA Consultants to coordinators on all programmes as viewing is completed and within turnaround deadlines
- Ensure timeous and accurate response to internal and external stakeholder communications (telephonic and electronic) to support broadcast and catch-up deadlines
- PA classifier is to ensure that they are reachable via email or telephonically to all relevant stakeholders to assist in the smooth processing of content or ensure that they have arranged for someone to stand in on their content. The alternative arrangement is to be communicated to the PA Team and all relevant workflow stakeholders
- In all queries, escalations and issues that arise as exceptions which may not clearly be catered for in the standard workflow, the coordinator is expected to exercise reasonable judgement that does not in any way contradict best business practice as stated in all existing policies and SOP’s for Shared Media Operations.
Qualification
A Degree in Media Studies or equivalent NQF Level 6 qualification or similar
- 1-2 years’ experience in Content Classification or similar role.
- Television and Film Broadcasting knowledge and experience
- Knowledge of the International and Local Film and Broadcast Regulatory Standards
- Relevant exposure/experience to content and broadcast industry
Technical Competencies
- Television Production
- Project Management
- Problem-Solving
- Continuous improvement
Behavioral Competencies
- Relationship Building
- Conflict Resolution
- Decision Making
- Holistic Thinking
- Persuading & Influence
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Purpose of the Position
- To establish, build, and maintain relationships with key stakeholders across specific business units in order to identify learning and development needs and to deliver against these needs in an effective and efficient manner.
Key Performance Objectives
Tasks
Relationship Building
- Proactively build relationships and use influence across the business to gain the trust of senior management
- Network with Learning practitioners in other businesses (through external forums, conferences (national and international) and
- Establish, build, and maintain relationships with key stakeholders across the business
- Liaise with internal and external suppliers regarding course content, design, logistics, invoicing, and materials
Needs Analysis
- Set up processes and systems to capture accurate and relevant training needs on an individual, team, and organisational level
- Support HR and line managers to analyse training needs at individual and team level using appropriate methods
- Set up processes and systems to conduct appropriate skills audits
- Conduct skills audit and report on skills gaps
- Liaise with the SETA and conduct research to obtain strategic skills development information as the basis for the skills development plan
- Cost the skills development plan in own area of responsibility and propose alternatives to ensure cost-effectiveness of development resources
Program Management
- Set up and manage processes to implement the Skills Development Plan in own area of responsibility
- Source appropriate training providers to fulfill the Skills Development Plan and contract with them following Organisational processes
- Manage the performance of training providers against agreement
- Facilitate training where necessary
Governance
- Set up and manage systems and processes to supply accurate and complete data for regulatory reporting (WSP, ATR, BBBEE and other reports)
- Set up processes and systems to ensure that proper records of training are kept (including electronic LMS)
- Provide monthly analytical reports to HR and business on progress against the Skills Development Plan
- Ensure recovery of training expenditure from the SETA and business units
- Ensure the quality and cost-effectiveness of external training providers on the database
- Ensure that learner support processes are designed and implemented
Qualifications
- A Bachelor’s degree/Diploma in Human Resources Management
Experience
- A minimum of 5- 8 years experience in a learning role or similar
Technical Competencies
- Learning
- Training & Development
- Facilitation
- Stakeholder Management
- Project Management
- Skills Development
Behavioural Competencies
- Relationship Building
- Conflict Resolution
- Decision Making
- Critical Appraisal
- Holistic Thinking
- Persuading & Influence
- Coaching
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Purpose of the Position:
- To effectively ensure the on-air accuracy of the EPG and programme metadata across all DStv platforms and products for a world class customer experience
Key Performance Objectives
Tasks
On-Air EPG Accuracy
- Manage EPG data accuracy and quality on Now & Next EPG by:
- Ensuring that EPG programme matches playout
- Ensuring that EPG Parental Guidance rating matches with play-out (on screen bug)
- Ensuring EPG start time corresponds to the play-out start time
- Identify any anomalies relating to EPG metadata and quality
- Manage and resolve Programme data accuracy and quality on DStv Catch Up (Explora and Web) by:
- Ensuring that EPG Parental Guidance rating matches the assert rating
- Identifying anomalies with synopses. E.g. Linear EPG has episode specific, while Catch Up is Generic and episode titles
- Ensuring that titles appear under the correct category/genre
- Manage and resolve EPG data accuracy and quality on Streaming services (DStv Now) by:
- Ensuring that programmes scheduled to be “blocked” on streaming are blocked.
- Ensuring that EPG programme matches the video on screen
- Ensuring that EPG Parental Guidance rating matches with play-out (on screen bug)
- Ensuring EPG start time corresponds to the play-out start time
- Ensure that all On-Air incidents picked up are resolved within MTTR (5 minutes)
- Escalation, reporting and resolution of all anomalies to the correct person
Live Events / Quick Turnarounds
- Perform EPG scheduler duties as stand by for SuperSport channels:
- Liaise with TX Producer about schedule changes
- Communicate over-runs and rain delays to live events
- In the event of a foreseen/uncommunicated overrun, ensure that EPG event doesn’t expire on-air (to ensure no impact on subscribers i.e. recordings)
- Drive active monitoring of Live Off-Air broadcast/events
Multiplatform Monitoring
- Contribute to the 99.997% on-air availability for the Business on linear channels
- Monitor Extended (8-Day) TV Guide on all decoder models and:
- Ensure that TV Guide loads with all 8 days as expected
- All channels have EPG data for all 8 days and no blank days for any channel
- Monitor Extended (14-Day) Web TV Guide on DStv.com:
- Ensure that TV Guide loads with all 14 days as expected
- Ensure that all channels have EPG data for all 14 days and that there’s no blank info any of the days.
- Identify any anomalies relating to the functionality of the service and resolve
- Action or escalate identified metadata issues with the aim to resolve as quick as possible.
- Log and record all identified issues using the QA logging tool
- Confirm that channel launches and termination have been implemented accordingly
- Conduct ad hoc and special monitoring requests
EPG Maintenance & Support
- Manage ongoing EPG maintenance and ad hoc EPG updates on generic/message all channels
- Provide 1st line technical support to the EPG schedulers outside of regular office hours and assist in resolving issues swiftly
- Ensure that all EPGenius feed failures are identified and escalated to the relevant person
- Resolve/ escalate any EPGenius feed failure cause
Reporting, Controls and Processes
- All anomalies encountered are to be recorded, escalated and resolved on the QA logging tool
- Provide daily and shift reports highlighting issues and trends for the day
- Provide ad hoc and special monitoring reports on request
- Ensure that all technical incidents not related to the QA team are escalated to Command Centre
- All interdepartmental Escalations are done to the correct person and timeously
- Provide detailed handovers using the QA logging tool after each shift to the On-Air team
- Ensure compliance and adherence to all departmental SOPs
Innovation / Upskilling
- Provide input to streamline processes and procedures in On Air
- Share innovative ideas with team in the form of a presentation/report
Customer Obsession
- Display Customer centricity in all interactions with stakeholders
Qualifications
- Degree or Diploma in Systems Development or Network Systems.
Experience
- 2 – 3 years’ experience in quality assurance roll or on-air broadcast environments.
- Thorough knowledge of Video Entertainment: Technology, workflows and products.
- Exposure to quality assurance methodologies and practices.
- Above average knowledge of computer programs and systems.
Behavioural Competencies
- Attention to detail.
- Innovative.
- Decision Making.
- Analytical.
- Customer Focused.
- Problem Solving.
- Independence.
- Time management.
- Tenacity.
Technical Competencies
- Knowledge of the EPG styles & standards.
- Proficient in the EPG scheduling processes.
- Above average knowledge of EPGenius and the systems used to broadcast the EPG.
- Report writing and analysis.
- Technical Communication skills.
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Purpose of the Position:
- To assist Marketing Manager to Implement and develop product marketing plan & campaigns to launch & focuses on the Through-the-Line aspect of the campaign roll-out.
Key Performance Objectives
Tasks
Development & Implementation
- Assist Marketing Manager to Implement and develop product marketing plan & campaigns to launch, maintain and sustain marketing programme, by identifying and understanding the segment key issues and opportunities thereof.
- Synergise briefs and service the following key stakeholders: Content teams (both channel & platform), On-air teams, Digital Team, activations agencies, regional sales teams and any other relevant stakeholders
- Manage Media chaselists & ensure correct & timely delivery of creative elements to media owners
- Collating of all campaign assets, content highlights; Tune-in details; Footage & stills plus Channel IP(logos etc) Write concise briefs for partner agencies as part of the planning process.
- Continuously collating, filing and updating all creative and media elements from First revert to final delivery
- Ensuring partner agencies package and circulate Post Campaign analysis report
- Maintenance of guard book. Collating creative and media schedules (e.g. on-air promos, Newspapers; radio sound bites, activation reports etc...) This must be done at the end of every campaign and must guide the parameters of successive campaigns. Supplying brand collateral e.g. Channel & platform logos, descriptors etc
- Liaise with BTL, ATL, On-Air & Digital agencies from briefing, conceptualization & implementation – leveraging relevant content to create engagement opportunities with the consumer, so as to drive Product Uptake and Utility of VAS.
Activations & Campaigns
- Keeping abreast of all content plans from channel suppliers & platform teams and collating programming highlights.
- Compile report-back presentations of all other marketing campaigns.
Budgeting, Planning & Organising
- Providing a detailed activations plan for the fiscal and providing weekly post activation feedback.
- Maintenance of guard book. Collating creative and media schedules (e.g. on-air promos, Newspapers; radio sound bites, activation reports etc...) This must be done at the end of every campaign and must guide the parameters of successive campaigns. Supplying brand collateral e.g. Channel & platform logos, descriptors etc.
- Continuously tracking actual spend against budget and informing manager timeously of potential over-spend. Monthly post campaign budget recon must be presented to management.
Qualifications
- Marketing degree or 3 Year IMM diploma or equivalent (NQF6)
Experience
- 3-5 years’ experience of the major marketing disciplines required: brand planning, advertising development, media planning etc.
- 3-5 years’ experience in qualitative and quantitative research.
Technical Competencies
- Social Media Engagement
- Campaign Management
- Budget Management
- Marketing Management
- Planning and Organising
- Project Management
Behavioral Competencies
- Accountability
- Teamwork
- Delegation
- Interpersonal Support
- Perseverance
- Motivating
- Prioritisation
- Analytical Thinking
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Purpose of the Position
We are building a generalized, cloud-based Recommendation and Personalization platform that serves multiple internal and external clients at Multichoice.
The AI & Machine Learning Specialist role should appeal to the elite programmer with a passion for Cloud, Serverless Computing, AI, Big Data, Personalization, Search and Recommendations, as well as a working knowledge of the current technology landscapes in these areas. Staying abreast of all the latest Cloud and AI-related trends is essential for this role.
Key Performance Objectives
Tasks
- Design, develop, maintain and support projects using a variety of technologies.
Typical duties include:
- Ascertain requirements by interfacing with our internal clients
- Identify and research alternative technologies that potentially address the requirements
- Design and document architectures/applications/data-flows
- Develop various components (apps/scripts/sites/recommendation engines)
- Conduct code reviews on completion of these components
- Design tests for your code
- Support the production environment
This role will be responsible for delivery requirements for the following internal and external groups:
- Tech teams
- Product teams
- Potential & Existing Subscribers
- All internal divisions; associate companies and partners
Qualifications Essential
- BSc Computer Science / Engineering is mandatory. Honours, master’s or doctoral degree preferred
Experience
- 4 – 5 years’ experience in a comparable environment
- Experience in reporting and presentation to senior and executive management
- Very strong analytical, communication and negotiation skills
- Ability to work under pressure
Technical Competencies
Languages:
- Required: Java/Python/NodeJS, HTML, Javascript, Linux shell scripting, Cloud scripting
- Beneficial: React, Redux, Material UI
DB:
- Beneficial: DynamoDB, MSSQL, MySQL, MongoDB, ElasticSearch, HDFS, Hadoop, HBase
Cloud
- Beneficial (AWS): Personalize, Sagemaker, S3, Athena, Quicksight, Glue, SNS, SQS, ElastiCache, Kendra / CloudSearch, Lambdas, Serverless, AWS Gateway, Transfer Family, DynamoDB, EC2, Terraform
- Beneficial: Other Cloud platforms like Azure, Google etc.
Other:
- Required: RESTful service development, AI experience
- Beneficial: Knowledge of recommender systems, Tensorflow, Keras, Spark, Mahout, Stream processing, Kafka, Storm, Flink, Docker, Analytics platforms
Behavioral Competencies
- Scientific, data-minded, detail oriented with a good blend of practical reality
- Proficient in problem solving, algorithmic analysis, deeply technical
- Proven record of delivery and execution
- Quick learner
- Optimistic outlook
- A drive for excellence
- Ability to hit the ground running
- Ability to work independently if necessary
- Team player
- Deliverables driven
- Calm demeanour during stressful situations
- Great communicator
- Strong core Java/Python/NodeJS skills
- Strong Linux skills
- Knowledge and experience building massively scalable systems
- Knowledge and experience working with high volumes of data (beneficial)
- Knowledge of SCRUM and Agile methodologies (beneficial)
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Key Performance Objectives
Tasks
- Asking and answering questions about our customers and their viewing habits.
- Are people who watch a daily soap opera less likely to churn?
- Do people who search for something to watch end up finding assets they like; how long does it take them and what are the features of the product affecting their experience the most?
- Help product owners design A/B tests and similar experiments to better understand our users.
- Providing ad hoc and exploratory analyses leading to better understanding of how customers interact with our service. You will not build business reports.
- Discussing the outcomes of the analysis with Product managers and thus affecting the immediate choices in how our service evolves.
Experience
- Passion for data and understanding how to manage it.
- Decent statistical knowledge and some experience with machine learning models.
- Experience processing, analyzing and visualizing data.
- We work mostly with SQL and Python (especially using pandas and plotly), but we will welcome anyone with a similar experience (R, Matlab, SAGE or other statistical languages).
- Attention to detail, patience to answer questions and dig deeper.
- Ability to take big and abstract question and break it down to smaller tasks.
- Willingness to learn and explore.
- Good communication skills in English.
- Knowledge of Spark, Delta Lake, or other open-source big-data tools, and distributed computing of large-scale data.
- Experience with development and validation of machine learning models.
- Good understanding of hypothesis testing (e.g. various statistical significance tests).
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Key Performance Objectives
Tasks
- Checking the impact and statistical significance of the changes we introduce - usually in the form of A/B tests.
- Providing ad hoc and exploratory analyses leading to better understanding of how customers interact with our service. You will not build business reports.
- Discussing the outcomes of the analysis with Product managers and thus affecting the immediate choices in how our service evolves.
Experience
- Passion for data and understanding how to manage it.
- Experience processing, analyzing and visualizing data.
- We work mostly with SQL and Python (especially using pandas and plotly), but we welcome anyone with similar experience (R, Matlab, SAGE or other statistical languages).
- Attention to detail, patience to answer questions and dig deeper.
- Willingness to learn and explore.
- Good communication skills in English.
- Knowledge of Spark, Delta Lake, or other open-source big-data tools, and distributed computing of large-scale data.
- Experience with development and validation of machine learning models.
- Good understanding of hypothesis testing (e.g. various statistical significance tests).
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Purpose of the Position:
- The mission of our PMO is to introduce and maintain a consistent approach to managing projects within the Connected Video Technology division. We develop and support project management methodologies, which enables us to deliver projects on time, within budget and within scope while exceeding users’ expectations.
Key Performance Objectives
Tasks
- Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals
- Understand the priorities and interdependencies of past, current and future work to ensure optimal outcomes
- Plan and manage a portfolio of projects and initiatives (both large and small) with multiple stakeholders to deliver within timelines, budgets and resource requirements
- Communicate and report on projects status, risk and timelines to provide visibility to all stakeholders including executive sponsors and team members
- Work with technical teams on sizing of user stories and prioritisation, identify and resolve issues and conflicts, mitigate risks where applicable, perform tracking and task management
- Apply the project management methodologies maintained by PMO, support improvements in the projects’ delivery
Experience
- English language on communication level
- Experience/certification in agile/waterfall project management
- Experience with software development processes (ideally from the entertainment industry) with various teams (backend, frontend) and stakeholders (marketing, product, legal, operations)
- Experience with data science project and teams including data scientists
- Experience with dual-track project management (discovery, delivery)
- Proficient in leadership and stakeholders’ communication
- Open-minded, integrity, sense for details
- Relationship Building, Conflict Resolution, Holistic Thinking
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Purpose of the Position:
- To build and maintain the most dynamic, scalable, maintainable and high performing backend applications using latest technologies and frameworks to solve online streaming problems for our customers.
Key Performance Objectives
Tasks
System Development
- Design and maintain technical system requirements based on business needs.
- Develop backend applications based on approved specifications and prototypes.
- Develop, test, debug and maintain application code.
- Develop, update and maintain technical documentation.
- Integrate existing as well as new applications onto Online, Mobile, Broad band & Broadcast platforms.
- Participate in the entire application lifecycle, focusing on coding and debugging.
- Write clean code with tests to develop functional backend applications in line with industry best practices and principles.
- Integrate to application monitoring tool to be able troubleshoot and debug applications.
- Continuously review and improve application performance.
- Support and improve legacy applications.
- Collaborate with Front-end developers to integrate user-facing elements with server-side logic.
- Gather and address technical and design requirements.
- Build reusable code and libraries for future use.
- Liaise with developers, designers and system administrators to identify new features.
- Follow emerging technologies
Qualifications Essentials:
- Diploma in IT or Computer Science
Experience
- A minimum of 3 years’ experience in software engineering
- You have exceptional knowledge of Webservice, C#, Java, JSON, REST, WCF
- Good experience working on the spring framework
- Good MVC knowledge
- Tomcat, Apache
- CI/CD knowledge
- Experience with the likes of Jenkins, Selenium, Maven, JBehave, Puppet
- Test Driven Development (TDD) and/or Behavior Driven Development (BDD)
- Solid understanding of Agile methodologies, SCRUM experience would be advantageous.
- RDBMS experience (MySQL, MSSQL)
- NoSQL knowledge would be a definite advantage (MongoDB, Neo4J)
- You also have previous exposure to full life cycle systems development
- You also have an understanding of XML data driven applications and object orientated programming
- Good understanding of Web Servers, IIS and Web Site setup and configuration
Technical Competencies (List the key technical competencies)
- Customer Oriented
- Architectural Design
- Application Development
- Programming
- Risk Management
Behavioral Competencies (List the key behavioral competencies)
- Relationship Building
- Conflict Resolution
- Decision Making
- Critical Appraisal
- Holistic Thinking
- Persuading & Influence
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Purpose of the Position:
- To create and maintain web apps that are compelling and also which enables our users to consume our world-class content through latest available web technologies.
Key Performance Objectives
Tasks
Web Development
- Write code to implement visual elements into various web applications
- Create prototypes, mockups, and staging sites for review and feedback
- Produce fully functional web applications writing clean code
- Gather specific requirements and suggest solutions
- Write unit and UI tests to identify malfunctions
- Troubleshoot and debug to optimize performance
- Design interfaces to improve user experience
- Ensure new and legacy applications meet quality standards
- Effectively communicate with your peers on all levels
- Provide detailed explanations and argue the pros and cons of your choices
Qualifications
- Degree in IT / Computer Science
- Post Graduate qualification in IT / Computer Science advantageous
Experience
- 3 + years’ experience doing front end development specialising in web applications
- Exceptional knowledge of JavaScript, C#, JSON, SOAP and REST Web Services
- Good knowledge of ReactJs is advantageous
- Knowledge of MVC architecture
- Solid understanding of Agile methodologies
- SCRUM experience would be advantageous
- An understanding of object oriented programming
- Experience in development practices like test-driven development, continuous integration and -deployment
- Knowledge of Java back-end development advantageous
- Eager to learn new technologies and excited by change
- Exposure to being involved in a number of complex projects
- Exposure to easily virtualizing the changes required for most features or bug fixes.
- Experience in designing, coding and testing the entire system
- Exposure to use of appropriate data structures and algorithms and comes up with generic/object-oriented code that encapsulate aspects of the problem that are subject to change.
- Experience in knowing how and when to use enterprise patterns (caching, queuing, logging etc)
- Exposure to being able to provide detailed explanation and argue the pros and cons of the solution design taken
- Experience in mastering your primary programming language and a few others
Behavioural Competencies
- Relationship Building
- Conflict Resolution
- Decision Making
- Critical Appraisal
- Holistic Thinking
- Persuading & Influence
Technical Competencies
- Customer Oriented
- Architectural Design
- Application Development
- Programming
- Risk Management
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Purpose of the Position:
- To create and maintain mobile apps that are compelling and also which enables our users to consume our worldclass content through latest available mobile technologies.
- To support and develop software engineers by providing advice and coaching.
Key Performance Objectives
Tasks
Software Development
- Review designs created by designers; ask any necessary clarifying questions before starting on work.
- Write code to implement those visual elements into various mobile applications.
- Create prototypes, mockups, and staging apps for review and feedback.
- Support the entire application lifecycle (concept, design, test, release and support)
- Produce fully functional mobile applications writing clean code Gather specific requirements and suggest solutions
- Write unit and UI tests to identify malfunctions
- Troubleshoot and debug to optimize performance
- Liaise with Product development team to plan new features
- Ensure new and legacy applications meet quality standards
- Research and suggest new mobile products, applications and protocols
- Stay up-to-date with new technology trends
- Effectively communicate with your peers on all levels
- Give detailed explanations and argue the pros and cons of your choices
- Follow and drive the implementation of department standards and methodologies
Qualifications
- A Degree in IT/Computer Science
- Post Grad in IT/Computer Science advantageous
Experience Required
- 6 years’ experience with Mobile Applications development
- Exceptional knowledge of Swift (iOS), Java (Android), JSON, SOAP and REST Web Services
- Knowledge of MVC architecture
- Knowledge of Reactive Programming (ReactiveX or Rx) would be a great advantage
- Demonstrable portfolio of released applications on the Apple App Store or the Android Play Store
- Solid understanding of Agile methodologies
- SCRUM experience would be advantageous
- An understanding of object oriented programming
- Experience in development practices like test-driven development, continuous integration and -deployment
- Knowledge of Java for Android (applicable to iOS developers) and Swift (applicable to Android developers) would be an advantage
- Knowledge of Java back-end development advantageous
- Eager to learn new technologies and excited by change
- Experience in taking lead within the team and other team members should come to you for guidance
- Mentor Junior developers
- Exposure to being involved in a number of complex projects
- Exposure to easily virtualizing the changes required for most features or bug fixes.
- Experience in designing, coding and testing the entire system
- Exposure to use of appropriate data structures and algorithms and comes up with generic/object-oriented code that encapsulate aspects of the problem that are subject to change.
- Experience in knowing how and when to use enterprise patterns (caching, queuing, logging etc)
- Exposure to being able to provide detailed explanation and argue the pros and cons of the solution design taken
- Experience in mastering your primary programming language and a few others
- Experience in setting technical direction Experience in ensuring continuous improvement of technical processes
Technical Competencies
- Results orientated
- Communication skills
- Risk Management Skills
- Analytical skills
- Team player
- Project Management
- Problem solving skills
Behavioral Competencies
- Relationship Building
- Conflict Resolution
- Decision Making
- Critical Appraisal
- Holistic Thinking
- Persuading and Influence
- Coaching
go to method of application »
Purpose of the Position:
- To create and maintain mobile apps that are compelling and also which enables our users to consume our world-class content through latest available mobile technologies.
- Key Performance Objectives
Tasks
Development
- Review designs created by designers; ask any necessary clarifying questions before starting on work.
- Write code to implement those visual elements into various mobile applications.
- Create prototypes, mockups, and staging apps for review and feedback
- Support the entire application lifecycle (concept, design, test, release and support)
- Produce fully functional mobile applications writing clean code
- Gather specific requirements and suggest solutions
- Write unit and UI tests to identify malfunctions
- Troubleshoot and debug to optimize performance
- Liaise with Product development team to plan new features
- Ensure new and legacy applications meet quality standards
- Research and suggest new mobile products, applications and protocols
- Stay up-to-date with new technology trends
- Effectively communicate with your peers on all levels
- Give detailed explanations and argue the pros and cons of your choices
Qualifications
- A Degree in IT or Computer Science
Experience Required
- You have a University Degree in Computer Studies or suitable equivalent
- You have a minimum of 3 years’ experience in mobile app development
- You have exceptional knowledge of Swift (iOS), Java (Android), JSON, SOAP and REST Web Services
- Knowledge of MVC architecture
- Knowledge of Reactive Programming (ReactiveX or Rx) would be a great advantage.
- Demonstrable portfolio of released applications on the Apple App Store or the Android Play Store
- Solid understanding of Agile methodologies. SCRUM experience would be advantageous.
- You also have an understanding of object oriented programming
- You have experience in development practices like test-driven development, continuous integration, and continuous deployment
- Excellent analytical skills with a good problem-solving attitude
- Knowledge of Java backend development would be an advantage
- Eager to learn new technologies and excited by change
Technical Competencies
- Customer Oriented
- Architectural Design
- Application Development
- Programming
- Risk Management
Behavioral Competencies
- Relationship Building
- Conflict Resolution
- Decision Making
- Critical Appraisal
- Holistic Thinking
- Persuading & Influencing
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Purpose of the Position
- To ensure CV Technology teams implement the necessary tools and methodologies from a wide variety of Agile Toolbox, with a view of lean delivery (Scrum, Kanban, Lean, Theory of Constraints, Critical Chain), specialising in agile project management and delivery execution.
Key Performance Objectives
Tasks
Agile Process Delivery & Control
- Collaborate and leverage contacts in the wider Agile community to deliver the best possible outcomes for the technology division
- Work with technical team on sizing of user stories and prioritization and lead the team’s efforts in continuous improvement in the case of Scrum
- Identify issues, risks and recommendations of Agile teams and operating models
- Perform tracking and management as required by the selected agile frameworks chosen
- Develop learning plans to elevate teams to higher levels of maturity and effectiveness
- Remove impediments, eliminate any blocking issues beyond the team’s authority or solicit support from other teams / stakeholders until a resolution is reached, so that the team can remain focused on achieving the sprint goals in line with larger objectives
- Continually seek opportunities to increase customer satisfaction and deepen customer relationships
- Strive towards lean delivery with continuous flow
Agile Project Management
- Plan and manage a portfolio of projects and initiatives (both large and small) to deliver within timelines, budgets and resource requirements
- Provide expertise within the use of Agile project management tools and lead creative problem solving via design thinking and other collaborative problem solving processes
- Optimize system support, development and project management processes using an agile / scrum focused vision - mature processes for application as the company grows to next level of maturity
- Act as the business and IT sponsors and point-of-contact to ensure a smooth transition from idea submission through scoping, design, delivery and project close-out
- Communicate project status, issues, risks to all stakeholders including executive sponsors and team members, identify and resolve issues and conflicts, mitigate risks where applicable
- Support practitioners and projects, identify areas for improvement, develop improvement plans and work with individuals and teams to implement such improvements Facilitate the team’s progress toward sprint goals
- Work with Business Analyst, Project Manager, Product Owner and other stakeholders to develop user stories and prioritize backlog of work
- Provide project leadership for internal and external resources to ensure successful outcomes
Digital Development Team Support
- Present and support Agile education and training activities as required
- Engage and include all team members and encourage a collaborative approach in completing tasks
- Provide the necessary development / technical support to the Apps team to ensure success for both team and organization
- Understand the priorities and interdependencies of past, current and future work to ensure optimal outcomes
- Provide suggestions and guidance when assisting the team with working through blockers, risks and improvement opportunities
- Enforce the rules of the Agile process to enable a high-performing team
Stakeholder Relations
- Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives
- Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals
Reporting
- Provide timely and accurate reports in accordance with business and management requirements
- Report on status, risk and timelines regarding team initiatives to provide visibility and line of sight
- Collate and submit weekly, monthly and quarterly reports on progress reports
Qualifications Essential
- Degree in Information Technology
- Agile certifications
- Project management certifications desirable
Qualification Preferred
- Post Graduate qualification in Information Technology advantageous
Experience
- 3 - 5 years’ experience as a Software Agile Specialist with at least one major agile framework, e.g. Scrum
- Experience in Project Management
- Proficient in Agile / Lean / TOC methodologies concepts and principles
Technical Competencies
- Understanding Data modeling
- Interpersonal skills
- Risk management and escalation
- Proficiency in Microsoft Office Suite
- Systems knowledge
Behavioral Competencies
- Relationship Building
- Conflict Resolution
- Decision Making
- Critical Appraisal
- Holistic Thinking
- Persuading & Influence
- Coaching
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Purpose of the Position:
- To create, maintain and support features delivered on Decoder
- Mentorship of UI Dev team members
- Software solution component low-level design
- Software component implementation planning
- Software component code reviews, Work package progress reporting & tracking,
Key Performance Objectives
Tasks
Governance and Compliance
- Ensure enforcement of the Company processes and policies with team members
- Adherence to the milestone driven hybrid process & policies applicable to the Decoder Development team.
- Develop, enhance & enforce development processes & policies with team members and 3rd party software component vendors.
Operational Delivery
- Individually responsible for delivering on project requirements
- Software development, planning, design and investigation
Accountable for:
- Software development, bug fixing, technical recommendations (incl. impact assessment & test focus) & lifecycle management
- Unit test development, static analysis & software maintenance
- Unified application software setup, continuous integration, configuration & delivery
- Software component profiling & reporting
- Work breakdown structure, estimation and risk identification and mitigation
- Low level designs for work packages.
- Work package progress reporting
- Mentoring Junior Developers
- Adherence to the milestone driven hybrid project & cross-functional teams (CFT) process & policies
- Knowledge transfer within the team (Presentations & documentation)
Qualifications
- B.Sc (Electronic and/or Computer Engineering) or similar qualification
- Oracle Java Professional (1Z0-809) certified preferred
Experience
Required:
- Typically, 2+ years of experience in a Consumer Electronic and Embedded Software Stack Development (preferably STB), working through the Design, Development, Testing, Release cycle and Software delivery in Core Java systems and/or Web applications on Embedded devices.
- Knowledge of Object Orientated principles and design patterns
- Understanding of Android TV, HTML5, CSS3 and Javascript
- Knowledge of Industry-wide best practices of Processes, Development Methodologies and Tools for Embedded Development
- Sufficient knowledge of Project Management
- Sufficient knowledge of Security & Software Compliances regulatory requirements
- Knowledge of SDLC Tools, e.g. IBM Jazz, Jira, HP Quality Centre
- Knowledge of Mentoring and Leading Technical Teams
- Knowledge of various SDLC methodologies like Agile, Waterfall, Hybrid, DevOps etc.
Required Experience of:
- Satellite operator E2E network components and security requirements. Embedded C/C++ and core Java programming languages
- Web technologies (e.g. WS, RESTful, etc.) and scripting languages (e.g. HTML, Javascript, CSS etc.) Embedded hardware systems, real-time & Linux operating systems.
- Database Design and Management tools (SQLite, etc.). Knowledge in networking technologies
Technical Competencies
- DVB (e.g. DVB-S, DVB-S2, DVB-T, DVB-H, DVB-IP), ISDB, MPEG, H.264, H.265, UHD, HDR, File compression techniques and interactive TV knowledge.
- Knowledge of STB software components like on-chip/off-chip drivers, Middleware(e.g. OpenTV, MHP and/or Irdeto) technologies, UI framework.
- Understanding of Satellite Tx/Rx including satellite bands UHF/VHF/Ku-band.
- CA systems and sub components.
- Dolby Digital Systems.
- Understanding of Encryption, Decryption, Multiplexing.
- Understanding of Business Systems like Billing, Subscriptions etc.
- Understanding of IP networking and protocols e.g. HTTP, FTP, WS, FTP, UDP, UPnP.
- Video Streaming and Control Protocols (TCP/IP, UDP, RTP, RTMP, Multicast handling, RTSP, DIAL, SSDP, HTTP)
- RF signal distribution systems (including LNB, DiSEqC, Unicable/SATCR switches, etc).
- Database Management Systems e.g. Oracle, mySQL, SQLite, etc.
- Implementing Solutions with Regulatory, Compliance and Certifications associated with security, network, wireless and RF standards.
Behavioral Competencies
- Problem Solving
- Accountability
- Teamwork
- Clear Communication
- Perseverance
- Prioritization
- Analytical Thinking
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Purpose of the Position:
- R&D focused on AI solutions in the market – evaluating offerings from all major cloud vendors as well as bespoke solutions. Compiling technology comparison reports on latest technologies
Key Performance Objectives
Tasks
Technology research
- Keep up to date with the latest offerings from vendors across the range of AI solution opportunities
- Act as an internal SME on AI solutions available in the market
- Consistently monitor the market to look for opportunities to improve the technology stack being used within the group
Product evaluation and reporting
- Develop and implement a repeatable process for product evaluation, benchmarking and reporting
- Provide product evaluation reports as and when required
Experimentation and solution development
- Run experiments to test hypotheses with the team members including business stakeholders, researchers and engineers
- Collaborate cross-functionally with machine learning experts across the group
- Provide hands-on implementation expertise when required, for key strategic projects
Community involvement
- Establish communities of practice for key AI themes and capabilities
- Coordinate technical events according to the published group AI calendar
- Contribute to open source projects and public good initiatives when appropriate
- Contribute to thought leadership in AI by regularly speaking or publishing at local and international conferences
Qualifications Essential:
- Bachelor's degree in Computer Science or related discipline with a minimum of 7 years of related experience; Master's degree in similar disciplines with a minimum of 5 year of related experience; or PhD with a minimum of 3 year of related experience in similar disciplines
Experience
- Significant knowledge in one or more related fields of the following areas: software development, artificial intelligence, search, operations research, resource allocation mechanisms, quantitative modeling, machine learning, computer vision, risk models, decision theory, and probabilistic methods
- Experience in wide application of principles, theories, concepts and techniques in modern programming languages such as C++, Python, Java, Hadoop map-reduce, R, Ruby, SAS, Artificial Intelligence Techniques and concepts
Technical Competencies
- Problem Solving
- Artificial Intelligence
- Optimization
- Search
- Interdisciplinary team leadership
- Business Analysis Techniques
Behavioral Competencies
- Relationship Building
- Conflict Resolution
- Decision Making
- Critical Appraisal
- Holistic Thinking
- Persuading & Influence
- Coaching
Method of Application
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