Billing Specialist at MultiChoice

Purpose of the Position

• Execute daily operations for all aspects of billing across B2B and B2C clients for Showmax and DSTV. The scope of responsibility will be all activities within the billing journey including operational processes effected by Customer Care.

Key Performance Areas

Tasks

Operational Delivery

• Leakage Management: Manage controls to ensure minimum OTC revenue losses by correcting the KPIs discrepancies on a daily basis
• Collaborate with the in-country team and operations to make sure that billing issues raised are resolved
• Resolve issues raised by fixing customer accounts in Clarity and as required log Technology change requests to fix system errors or system configuration updates (i.e. billing rules)
• Perform Root Cause Analysis on persistent discrepancies and provide input for solution
• Continuously review the end-to-end billing process to prevent revenue leakage related to Billing
• Provide comprehensive revenue risk analysis to drive internal improvements through the prioritisation of revenue assurance initiatives
• Work with the system architects to develop, improve and support automation and efficiency of all revenue assurance activities
• Champion revenue leakage issues by influencing and engaging with key stakeholders

Interface Support

• Provide input to technical documentation for interface requirements when there are new products developed or any product changes
• Manage the document processes and procedures for interface requirements
• Monitor all billing interfaces for any failed messages; Work within the defined process to resolve the failed messages
• Serve as liaison to the billing interface team, business and ERP team
• Ensure posting of transactions compliance with IFRS standards
• Ensure all customer invoicing posted correctly in the accounting system

Stakeholder Engagement/Management

• Liaise with EBS Production Support and Project teams in ensuring that identified controls are built for implementation
• Manage and coordinate continuous alignment of activities across the business
• Play an advisory role to key business areas on how to best leverage RA outcomes to guide business imperatives
• Build partnerships and working relationships within the business to create awareness of billing improvement areas

Project Management

• Review BRS for control implementation on product development and enhancements before deployment
• Monitor issues logged to ensure that if the issue still persists, documentation for EBS is drafted (how the system should work vs how it is working)

Qualification

• 3-year degree in Accounting/Finance
• Information Systems qualification will be an added advantage

Experience & Skills

Required

• 3+ years working experience in a Billing role within media, financial services or telecommunications
• Strong knowledge of order to cash process
• Proactive, capable of driving results without supervision
• Excellent teamwork and communication skills
• Detail oriented, Analytical, Investigative, problem solver

Preferred

• Exposure to SAP ERP, MS Dynamics CRM, Hansen’s ICX, and Clarity.
• Technology acumen in Robotics Process Automation, Workflow automation, Business Intelligence and Analytics, a definite plus

Technical Competencies

• Data Analytics (knowledge of data analytical tools such as SQL/Python/SAS would be a plus)
• Governance compliance/management
• Analytical skills
• Attention to detail and financial impact

Behavioural Competencies

• Accountability
• Teamwork
• Delegation
• Interpersonal Support
• Perseverance
• Motivating
• Prioritisation
• Analytical Thinking