Billing & Collections Administrator at Faircape Group

Key Responsibilities

Billing

• Processing and issuing accurate monthly invoices across multiple entities.
• Verifying billing data, usage reports, and supporting documentation before finalising charges.
• Ensuring correct allocation of payments, credits, adjustments, and billing corrections.
• Reconciling customer accounts and maintaining clean, correct, and up-to-date ledgers.
• Managing billing queries and resolving discrepancies promptly to avoid payment delays.
• Preparing month-end billing summaries and reports for management.

Collections

• Managing the full collections cycle, from issuing statements to securing timely payments.
• Managing 150–250 active accounts across various industries.
• Proactively following up via calls, emails, and reminders to reduce overdue balances.
• Building strong professional relationships with clients to promote compliance and retain goodwill.
• Negotiating settlements and payment arrangements in line with company policy.
• Preparing documentation for legal, external collection partners, or bad-debt handovers when necessary.

Reporting & Administration

• Producing accurate debtor age analysis reports and monitoring overdue trends.
• Maintaining detailed notes, logs, and documentation on all client interactions.
• Ensuring compliance with internal policies, POPIA regulations, and financial controls.

Requirements

Qualifications

• Diploma or Degree in Finance, Accounting, or a related field (advantageous).
• Certificate in Credit Management or Debt Collection (beneficial).

Experience & Knowledge

• Proven experience in a billing and/or collections role.
• Strong reconciliation experience.
• Experience in Xero (advantageous).
• Advanced Excel skills (non-negotiable).

Skills & Attributes

• Proven ability to manage high-volume billing cycles accurately and within deadlines.
• Strong understanding of debtor management and payment behaviour.
• Excellent negotiation and problem-solving abilities.
• Ability to resolve billing discrepancies efficiently and professionally.
• Strong customer service mindset with the ability to maintain firm but positive client relationships.
• Highly organised with exceptional attention to detail.
• Able to work independently while contributing effectively to a team.
• Clear and professional verbal and written communication.
• Resilience, persistence, and confidence when following up on outstanding accounts.