Senior System Admin / Support Engineer (Data centre experience) at Mimecast

Responsibilities

• The ideal candidate must be a self-motivated and a strong team player. Successful candidates will thrive in a fast paced and agile environment that is regularly evolving.

Key Responsibilities

• Help to develop global standards and promote best practices in data center operations.
• Introduce process improvements and encourage best practices in datacentre operations.
• Develop specifications for tools that facilitate administration of servers spanning multiple datacentres, to include automation and streamlining of processes.
• Document standards and processes within the datacentre. Create full sets of documentation around projects and work at the datacentre.
• Define workflow and communication systems for datacentre activities.
• Racking & Decommissioning of servers and network equipment in datacentres worldwide.
• Track server/network assets through deployment lifecycle. Maintain accurate reporting and auditing for all assets within the data center.
• Provide cross-functional communication with other technical operations groups.
• Work with the Mimecast Network Operations team to complete infrastructure related projects within the data centres.
• Upkeep of the Mimecast datacentre environments, based on maintenance emails sent by the datacentre vendors
• Perform and maintain frequent drive destruction activities in line with compliance.
• Manage the entire lifecycle of servers, storage and network equipment within the facility. Including receiving, racking, and recycling.
• Participate in conference calls/meetings with vendors/suppliers/other Team Members on a regular basis.
• Handle incoming and outgoing shipments worldwide.
• Assist in worldwide datacenter expansion projects
• Work closely with other 3 rd party datacentre remote hands engineers worldwide.
• Participate in an oncall rota for off-hour emergency calls
• Work over weekends during emergency situations
• RMA Management with multiple vendors.
• Assist with tracking data center issues and keeping Mimecast servers in production.
• Send weekly task progression reports.
   

Essential Skills And Experience

• Basic knowledge of Linux, and Windows Operating Systems.
• Good knowledge of Microsoft Outlook, Word and Excel.
• Expert knowledge of server hardware and troubleshooting steps.
• Good knowledge of critical data centre infrastructure
• Able to lift and or move equipment up to 22.5 Kgs daily, group lifts for 22.5 Kgs or more.
• Candidate must be flexible in visiting our various datacenters worldwide.
• Strong verbal and written communication skills.
• Ability to prioritize in a complex, fast-paced environment.
• Able to work in noisy environments such as datacenters.
• Participate in an on-call rotation to address datacentre incidents.
• At least 3 years of experience working in a data centre environment
   

Qualifications
Desirable Skills:

• Knowledgeable in datacentre best practices.
• Experience working in a multi-vendor datacentre environment.
• Understanding of out-of-band server communication methods.
• Experience in datacentre hardware deployments and building scaling infrastructure.
• Basic knowledge of Atlassian JIRA/Confluence and Microsoft Sharepoint.