Senior System Admin / Support Engineer (Data centre experience) at Mimecast

Responsibilities

• The ideal candidate must be a self-motivated and a strong team player. Successful candidates will thrive in a fast paced and agile environment that is regularly evolving.

Key Responsibilities

• Help to develop global standards, process improvements and promote best practices
• Create full sets of documentation around projects and work. Define workflow and communication systems for Hardware troubleshoot activities.
• Troubleshooting/Fixing Hardware issues on various Enterprise (Blades / Storage / white label) Servers
• Provide cross-functional communication with other Technical Operations groups
• Participating in Conference Calls/Meetings with Vendors/Suppliers/Other Team Members on a Regular Basis
• Work closely with other Data Center Engineers worldwide
• Manage Enterprise servers distributed Globally in DataCentres around the world
• Respond to Off-hour Emergency calls and Work on Weekends in case of Emergency
• Involving in Provisioning/Deploying OS on servers
• Assist in tracking issues and keeping Mimecast servers alive and serving all the time
• Send Day-to-Day reports to team on the Hardware monitoring

Essential Skills And Experience

• Basic Knowledge of Linux and Windows Operating Systems
• Knowledge of Microsoft Office (Especially Word and Excel)
• Strong Knowledge of Computer hardware
• Strong experience in Fixing Hardware issues/faults on various Enterprise level Servers
• Sound knowledge of JIRA / equivalent ticketing system
• Good experience on installing various Operating Systems (Linux and Windows)
• Responding to requests from different internal teams, ensuring an efficient response and resolution details
• Ensure that assigned tickets are managed effectively and root cause, problem analysis is undertaken where appropriate to reduce the number and severity of future operational incidents
• A keen problem solver who can use their experience and analytical skills to troubleshoot common customer intelligent hands (aka remote hands & eyes) requests (hardware faults, connectivity loss, power issues)
• Strong Verbal and Communication Skills
• Ability to prioritize in complex, fast-paced environment
• Able to work in Noisy environment like Datacenter
• Participate in an on-call rotation to address incidents
• Good understanding of BIOS, BMC, out-of-band/lights-out server communication methods, such as IPMI and serial console.
• Analysing Information, Technical Understanding, Innovation, Quality Focus
• Good experience on handling Firmware management for all hardware components
• Previous experience in this industry (Ideally 4 years but not limited to)
• Able to lift and / or move equipment up to 49 lbs. Participate in group lifts for 50 lbs or more (if needed)
• Candidate must be flexible in visiting DataCenter(s) worldwide

Qualifications
Desirable Skills:

• Knowledgeable in Data Centre best practices (i.e. basic fault tolerance, cable routing, etc.)
• Experience working with heterogeneous server/network hardware failures and Linux OS / Junos
• Experience in data centre hardware deployments and building scaling infrastructure
• Ability to adapt and to drive changing demands and conditions
• Maintain effectiveness in the face of setbacks or pressure
• A+ certification