Senior Systems Analyst at Momentum Metropolitan Holdings Limited

Role Purpose    

• To own and produce high-quality technical specifications that enable delivery teams (including the AI, BPMN, Digital, Document Management, Integration & Persistence Teams) to implement consistent, secure, and scalablesolutions across the Digital Layer, API Gateway Layer, and downstream microservices/integration touchpoints.
• The role ensures requirements are translated into implementable designs (API contracts, integration specifications, datamodels, non-functional requirements) and remain traceable through build, test, and release.

Requirements    

• 5 – 8 years experience as a Systems Analyst / Technical Analyst / Business Analyst in digital and integration-heavy environments.
• Demonstrated experience producing technical specifications for: API layers, API gateways, and digital channels, with clear contract-first thinking (OpenAPI) and traceable acceptance criteria.
• Proven ability to work across multiple teams to align scope, dependencies, and integration touchpoints.
• BSc in Computer Science (or equivalent practical experience).
• Advantageous: certifications in Business Analysis (IIBA), API design, or enterprise architecture; and/or training in BPMN/DMN fundamentals.

Duties & Responsibilities    

Process

• Lead structured discovery and analysis to translate business needs into solution requirements and technical specifications that developers can implement with minimal ambiguity.
• Produce end-to-end technical specification packs, typically including:
• Functional and non-functional requirements
• API gateway specifications (routing, policies, security, throttling, transformations)
• Digital layer integration specs (frontend-to-backend contracts, UX/API interaction flows)
• Microservice integration and orchestration touchpoints (sync/async patterns)
• Data mapping, data lineage notes, and error handling standards
• Define and maintain API contracts (OpenAPI/Swagger), ensuring contracts are versioned and aligned to gateway implementation patterns.
• Specify cross-cutting concerns: authentication/authorisation, logging/auditing, observability, idempotency, retries, timeouts, rate-limits, and resilience expectations.
• Create requirements architecture artefacts that connect epics ? features ? stories ? acceptance criteria, ensuring traceability from requirement to test and release.
• Work closely with Architecture, Security, and Platform teams to ensure alignment to enterprise standards and governance.
• Drive specification quality by ensuring readiness for engineering execution: clear acceptance criteria, definition-of-done, and testability.
• Support delivery teams by clarifying requirements, resolving ambiguities, and managing impacts of change through structured analysis and documentation.

Client

• Build and maintain effective relationships with internal stakeholders across Product, Operations, Digital, Integration, and Data teams.
• Facilitate workshops for requirements elicitation, process decomposition, integration mapping, and API contract alignment.
• Ensure stakeholder expectations are managed through transparent documentation, walkthroughs, and controlled change practices.

People

• Promote a collaborative delivery culture between analysts, developers, QA, platform engineers, and architects.
• Coach teams on consistent specification standards (API contract-first, clear acceptance criteria, traceability to tests).
• Support knowledge sharing via documentation, playbooks, and reusable templates for API/digital/integration specifications.

Finance

• Help reduce delivery waste and rework through complete, testable, and unambiguous specs (improving throughput and quality).
• Contribute to sizing and estimation by providing clear scope boundaries, dependencies, and integration complexity mapping.

Knowledge

• Deep understanding of systems analysis and producing implementation-ready requirements and technical specifications.
• Strong knowledge of REST APIs, API lifecycle management, versioning strategies, and API contract definition (OpenAPI).
• Working knowledge of API Gateway concepts: policy enforcement, security controls, throttling, transformations, routing, and observability.
• Solid understanding of digital channel architecture (web/mobile), frontend-to-backend integration patterns, and how UI journeys map to API calls and backend orchestration.
• Strong understanding of microservices and integration fundamentals (sync/async patterns, message semantics, error handling, retries, idempotency).
• Ability to translate orchestration and workflow needs into specifications consumable by BPMN/Integration engineers (including process events, variables, SLA points, and reporting requirements).
• Familiarity with Agile delivery practices, backlog shaping, story writing, acceptance criteria, and supporting QA with testable requirements.

Competencies    

• Making Decisions
• Managing Tasks
• Providing Insights
• Taking Action
• Generating Ideas
• Stakeholder Management & Communication
• Analytical Thinking & Problem Solving
• Quality Mindset (testable requirements, traceability, ambiguity elimination)

Closing Date    

• 2026/06/18