Momentum Metropolitan Holdings, formerly MMI Holdings, is a South African-based financial services group was established on 1 Dec 2010, through the merger of Metropolitan and Momentum. We are specialists in long and short-term insurance, asset management, savings, investments, healthcare administration, health risk management, employee benefits and reward...
Read more about this company
Role Purpose
- Effectively project manage the marketing team’s workflow from start to completion, acting as the main point of contact between marketing and other business areas.
- This includes briefing in requests, clarifying requirements, assigning tasks, managing deadlines, overseeing both internal and external resources, and managing all associated logistics.
- The role requires strong people skills and the ability to build relationships that support clear and effective communication. In addition, take ownership of key projects across the year to ensure overall success and adherence to timelines.
- This role also includes content management responsibilities, specifically overseeing content audits, coordinating review processes, and ensuring content remains accurate, up to date, and aligned with brand and strategic objectives.
Requirements
- Matric
- Post matric qualification in Marketing/ Communications/ Business administration
- Project coordination/Management experience (minimum 2 years’ experience)
- Experience in digital marketing environment or processes (minimum 2 years’ experience)
- 2 – 5 years’ experience in health and wellness environment
Duties & Responsibilities
- Act as the primary contact for workflow queries between marketing and other business areas, ensuring smooth communication and accountability.
- Coordinate and manage briefs, production, and review of marketing project elements from initiation to completion.
- Engage with clients to ensure the brief is correctly understood, negotiate reasonable timelines and clarify requirements.
- Collaborate with the marketing team to communicate the details of the brief and allocate project in line with available resources.
- Assign tasks to team members and external partners, monitor progress, and ensure deadlines and quality standards are consistently met.
- Critically review and add input on all marketing material produced by creative teams before submitting for client for approval.
- Manage marketing job flow and schedule to deliver projects within time, budget and quality parameters.
- Traffic management of internal and external creative resources on briefed projects.
- Monitor project results, adjust deliverables or timelines to achieve overall project success
- Escalate challenges during workflow process to ensure that they are flagged and adequately planned for, and resolved proactively.
- Conduct weekly job status meetings to gather and share information with clients and the marketing team.
- Compile and present project performance and campaign status reports to stakeholders/clients, ensuring reports are delivered timeously and presented to key stakeholders.
- Oversee and coordinate content review cycles with stakeholders and subject matter experts to ensure accuracy, compliance and alignment with brand and strategic objectives.
- Track and follow up on content updates and approvals, maintaining momentum and meeting deadlines.
- Ensure all content is up to date, compliant and consistent across platforms.
- Maintain a content tracker or calendar to monitor review timelines, ownership and version control.
- Support the implementation of feedback and revisions to continuously improve content quality.
- Monitor the content of brand material for relevance and compliance with CI and applicable legislation.
- Build and maintain productive and collaborative working relationships with both internal and external stakeholders, including operational management of external production and distribution partners.
- Act as the main point of contact for workflow and project queries, ensuring clear and timely communication.
- Manage client query processes, ensuring queries are tracked, accurately resolved, and used as a mechanism to improve client service and business processes.
- Collaborate with cross-functional teams (eg business development, partner management, analytics) to identify opportunities to engage members and improve processes.
- Conduct regular meetings with stakeholders to share updates, gather feedback, and align on project objectives and deliverables.
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.
- Actively participate in team discussions and support a culture of accountability, excellence and inclusiveness.
Competencies
- Business Acumen
- Client/ Stakeholder Commitment
- Drive for Results
- Collaboration
- Impact and Influence
- Self-Awareness and Insight
Closing Date
go to method of application »
Role Purpose
- To provide resolution and support of high level and escalated queries received from key contacts at employer groups/brokers/planners/financial advisors and administrative support to ensure client retention, development and maintenance of an allocated portfolio of clients.
- Maintaining key relationships with stakeholders to ensure optimal service delivery and to always provide continuous backup service to the Account Executives.
Requirements
- Grade 12
- Minimum 5 years' experience in the Medical Scheme Administration industry, preferably in customer service environment
- Advanced MS Excel is essential
- Intermediate MS Office is essential
- 3 - 5 years' experience with Momentum Health / Health4Me is essential
- Proficiency in Business Objects is preferred
- Experience interacting at a senior level with companies and brokers an advantage
- Good understanding of the Medical Schemes Industry
- Experience in a client facing role and correspondence/ business writing
- Fluent in English language is essential
- Wealth Management and RE Advantageous
- Code 8 driver's license and own vehicle (advantageous)
Duties & Responsibilities
- Ensure queries and problems are resolved accurately and timeously and within SLA to Accounts Executive, employer groups, brokers and members
- Present Momentum products, hold training sessions with employer groups, assist with wellness events and assist with on-site query resolution sessions
- Manage employer group and Financial Advisor web registrations and web related issues
- Promote, encourage and drive digital platforms engagement aligned with business strategy
- Ensure relationships with key clients are positive and productive
- Facilitate and mobilize billing discrepancies to resolution
- Liaise with relevant stakeholders to support query resolution
- Responsible for problem solving at all levels
- Identify the root cause of the problem and ensure that the appropriate recovery measures and plans are implemented
- Manage and monitor service standards, targets and service level agreements (SLAs)
- Maintain a record of escalated queries, complaints and the corrective action taken to resolve problematic areas within the business
- Maintain effective and efficient record keeping on the relevant system(s)
- Written and verbal communication at both executive and member level
- Management of relationships with brokers and clients to ensure optimal service delivery
- Collaborate with relevant business units by sharing best practices and knowledge to enhance service delivery
- Manage high level unresolved queries/disputes from Business heads (RM/Sales/AE)
- Manage high level unresolved queries from Employer Groups, Financial Advisors & Union
- Identify areas where training is required to improve service levels
- Build and maintain relationships with clients and internal and external stakeholders
- Facilitate and/or hold helpdesk and wellness sessions on-site or virtually
- Ensure sustainability of the product by advocating the use of the employer zone portal to appropriate clients
- Facilitate and manage the year-end process from end-to-end: Revision process of broker spreadsheets, QA broker spreadsheets, manage and process option changes and income spreadsheets/updates for MMS and H4Me
- New client engagement onboarding and monthly client engagement follow-up
Competencies
- Excellent Communication Skills
- Good time management skills
- Planning and organizing
- Initiative and pro-active
- Creative problem solving
- Analytical thinking
- Work scheduling
- People skills
- Stress tolerance
- Accountability
- Accurate and precise
- Solution driven
- Self-motivated
- Good interpersonal skills
- Strong networking skills
- Excellent problem-solving skills
- LinkedIn Dashboard
- Health Solutions
Closing Date
go to method of application »
Role Purpose
- To manage the operational execution of client services and take responsibility for the delivery of Customer Service processes; ensure all relevant policies and procedures are followed and regulations are adhered to and enhance a positive customer experience.
Requirements
Qualification
- Matric
- Business related Degree (Advantageous)
Experience
- Minimum of 5 years' experience in the Medical Aid industry (Essential)
- 3-5 years leadership experience (Essential)
- Proven people management experience in a corporate client centric environment with the ability to manage performance, identify operational process gaps and implement measures to enhance quality levels
- Relevant product knowledge (Advantageous)
- The ability to interact with a range of stakeholders in a professional manner
- Excellent written and verbal communication skills
- Competency in Claims and other business operations environments (Advantageous)
Knowledge
- Knowledge of client service policies, procedures and processes
- Knowledge of standard business-related rules and regulations
- Knowledge of relevant regulatory and compliance requirements
- Knowledge of the operational running of call and service centres
- Knowledge of complaints handling processes and procedures
Duties & Responsibilities
INTERNAL PROCESS
- Contribute to the development of a client service strategy that enables a positive client experience and business objectives.
- Contribute to the development of a client value proposition (CVP) and client service strategies to ensure operational considerations are incorporated.
- Manage the implementation of operating procedures and quality and service standards related to the applicable client service solution.
- Monitor and evaluate operational processes for quality and effectiveness and adjust as required.
- Contribute to the development of standard operating procedures to determine the optimal process to implement the various client service solutions.
- Manage a comprehensive client service function, ensuring timeous and accurate service delivery.
- Monitor operational results and backlogs and adjust according to service delivery requirements.
- Deliver meaningful and relevant reporting on client service functions and trends as required.
- Review performance in line with business objectives and realities to ensure optimal performance is maintained.
- Act as an escalation point to assist Client Service Team Leaders addressing client queries.
- Ensure teams adherence to correct procedure when following up on queries.
- Identify and report process and system failures and enhancements to improve client experience.
CLIENT
- Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
- Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
- Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall client targets.
- Provide authoritative, expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
PEOPLE
- Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
- Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
- Select and recruit suitably qualified talent in line with Employment Equity principles and MMI values.
- Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
- Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
- Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted.
- Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
- Effectively manage performance within the team in order to ensure business objectives are achieved.
- Encourage innovation, change agility and collaboration within the team.
FINANCE
- Implement and compile budgets to minimise expenditure in alignment with tactical delivery plans.
- Control the budget for area, including the authorisation of expenditures and implementation of financial regulations.
- Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.
- Plan and implement a cycle of medium-term improvements to drive pricing of services and products.
- Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities.
- Implement and provide feedback on the effectiveness of financial policy, practice and procedures: preventing illegal, unethical or improper conduct.
- Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
- Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings.
Competencies
- Providing Insights
- Developing Strategies
- Interacting with People
- Making Decisions
- Directing People
- Empowering Individuals
- Resolving Conflict
- Understanding People
Closing Date
go to method of application »
Role Purpose
- To execute sales initiatives that enable business growth by actively promoting products to potential customers. This includes but is not limited to sourcing new sales opportunities through digital channels, face to face, outbound and inbound calls.
Requirements
- RE 5 (Regulatory Examination)
- FAIS (Financial Advisory and Intermediary Services) recognised qualification or credits pertaining to date of firstappointment.
- Matric (Grade 12) certificate
- Sound working knowledge of the latest Microsoft packages (Word, PowerPoint, Excel & Outlook).
- Good understanding of Financial Services and Insurance industry legislation and regulation.
- Industry knowledge relating to Medical Aid and Gap cover.
- Sound understanding of sales processes.
- 2 – 3 years outbound call centre sales experience.
- Insurance/Finance Industry experience.
- Microsoft office experience – excel intermediate
Duties & Responsibilities
- Achieve sales targets by bringing sales process to a successful conclusion by securingcommitments or contracts from customers.
- Provide insights and feedback based on client engagements by keeping detailed records of salesactivities, customer interactions and progress towards targets.
- Adhere to Quality and compliance processes to minimize business risk.
- Execute effective sales calls by establishing the clients’ needs and matching them to the productbenefits.
- Maintain optimal operational efficiencies based on productivity measures.
- Keep abreast of industry developments and trends through continuous self-learning. This involvesadapting to changes in product, markets, and sales techniques.
- Conduct competitor research by staying informed of competitor activities and customerpreferences to aid with objection handling techniques.
- Generating leads through various channels such as cold calling, inbound and email campaigns.
- Ensure high levels of client experience by demonstrating sound understanding of product andinternal processes.
Competencies
- Articulating Information
- Convincing People
- Producing Output
- Upholding Standards
- Conveying Self-confidence
Closing Date
go to method of application »
Role Purpose
- We are seeking a dynamic and highly organized Learning and Development (L&D) Facilitator to join our team. In this role, you will be the bridge between complex claims operations and frontline excellence.
- You will design, deliver, and assess training programs tailored for Service and claims consultants, ensuring they possess the technical expertise, system proficiency, and empathy required to process claims efficiently and accurately
Requirements
Experience and Qualifications Required:
- Degree or equivalent qualification in Learning and Development or related field (essential)
- Valid driver’s license and own reliable transport
- OD-ETDP (Occupationally Directed Education Training Development Practice) NQF level 5 certification
- 3 -5 years learning facilitation experience
- Exposure to the insurance or financial services environment (preferred)
- Short Term Insurance experience: Commercial Product (optional)
Duties & Responsibilities
Internal Process
- Deliver learning events, interventions and programmes aligned to business and learning needs.
- Take ownership of end-to-end learning experience to provide a positive learning experience in which learners are encouraged to be actively engaged in the learning process and achieve learning goals.
- Provide feedback to the relevant stakeholders on the content, implementation, uptake and landing of learning events aligned to the desired learning outcomes.
- Engage with the Learning and Development team, relevant subject matter experts and other stakeholders to become proficient and keep up to date with any changes on the subject matter.
- Adapt facilitation approach to meet various learning styles within the learning group and to maximise learning experience.
- Communicate all logistics, requirements and tools needed to the relevant coordinator to ensure the learning interventions runs smoothly.
- Gather evaluation and feedback on learning interventions and compile relevant reports.
- Provide feedback to relevant stakeholders on learner progress, participation and performance.
- Maintain effective and efficient record keeping on the relevant systems.
- Administer assessment in line with relevant regulations and policies to determine competence of learners.
- dentify and deliver post learning initiatives to continually embed learning to enhance the learning process.
- Design and develop Learning interventions as required
Client
- Provide authoritative expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
People
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.
Finance
- Identify solutions to enhance cost effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
Competencies
Knowledge required:
- Knowledge of skills development
- Knowledge of adult learning principles and methodologies
- Knowledge of the learning life cycle
- Knowledge of business processes, products and regulations
- Knowledge of business environment and insurance industry
Skills Required:
- Facilitation skills
- Verbal and written communication skills
- Presentation skills
- Interpersonal skills
- Proficient in MS Office
- Planning and organising skills
- Understanding people
- Providing feedback
- Numeracy
Closing Date
go to method of application »
Role Purpose
- To conduct desktop based forensic investigations into potential instances of fraud, waste and or abuse across Momentum Health administered schemes and to collect documentary evidence, engage with all relevant parties i.e., service providers, members etc. drafting letters and investigation reports, perform data analytics and assist in the recovery of irregular paid claims.
Requirements
Qualification
- Valid Matric certificate.
- A relevant tertiary qualification such as, Clinical/Healthcare related, Law, including Compliance, Business/Operations e.g., auditing, accounting & operations.
Knowledge
- Medical Scheme knowledge would be advantages.
- Years of experience
- Three years of forensic experience.
Duties & Responsibilities
Internal Process
- Conducting desktop forensic investigation in order to identify potential instances of fraud, waste and or abuse across MH administered schemes.
- Reporting on investigations conducted by submitting an investigation report to management for review and submission to the relevant scheme.
- Engage with relevant stakeholders (internal & external) to collect documentary evidence on instances of fraud, waste and or abuse identified.
- Draft letters providers/members to raise concerns with regards to irregularities identified Perform data analytics to identify concerning trends on each investigation using the analytical tool available.
Client
- Build and maintain relationships with internal and external stakeholders.
- Deliver on service level agreements applicable to clients, internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve claims processes/controls where deficiencies in these areas are highlighted through investigations.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
- Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
- Manage the assigned investigation to ensure that fraud waste and abuse risks are mitigated through identification and investigation of potential fraud waste and or abuse.
People
- Build strong relationships with peers and managers to ensure successful investigation outcomes.
- Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.
- Contribute to continuous innovation through the development, sharing and or implementation of new ideas and involvement of colleagues and staff.
- Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
- Take ownership for driving own career development.
Finance
- Assist in the recovery of irregular paid claims through engagement with providers and obtaining provider agreement on the repayment of irregular claims.
- Identify solutions to enhance cost effectiveness and increase operational efficiency.
Competencies
- Analytical thinking
- Healthcare industry knowledge (advantageous)
- Time management
- Attention to detail
- Problem-solving
- Communication
- Confidentiality
- Adherence to regulations
- Maturity: Display a high level of emotional maturity, professionalism, and sound judgment in handling sensitive cases and maintaining confidentiality as well as interpersonal office relationships.
- Hardworking: Demonstrate a strong work ethic, dedication, and a commitment to meeting deadlines and delivering quality results.
- Professionalism: Uphold the highest standards of professionalism, ethics, and integrity, with a focus on the job's core responsibilities rather than engaging indisruptive, insubordinate, or disrespectful practices.
Closing Date
go to method of application »
Role Purpose
- To own and produce high-quality technical specifications that enable delivery teams (including the AI, BPMN, Digital, Document Management, Integration & Persistence Teams) to implement consistent, secure, and scalablesolutions across the Digital Layer, API Gateway Layer, and downstream microservices/integration touchpoints.
- The role ensures requirements are translated into implementable designs (API contracts, integration specifications, datamodels, non-functional requirements) and remain traceable through build, test, and release.
Requirements
- 5 – 8 years experience as a Test Analyst / QA Analyst / Senior QA Engineer in complex enterprise environments.
- Proven experience testing across multiple layers: UI + API + integration + orchestration/workflows (BPMN/DMN advantageous).
- Demonstrated experience in automation (at least API and regression automation) and embedding tests into CI/CD pipelines.
- Experience supporting SIT and UAT with structured defect triage and stakeholder management.
- Relevant degree/diploma (advantageous): BSc Computer Science or equivalent practical experience.
- Advantageous: certifications in testing (e.g., ISTQB), API testing, automation tooling, or BPMN/DMN fundamentals.
Duties & Responsibilities
Process
- Define and execute an end-to-end test approach covering: functional testing, integration testing, regression testing, API testing, workflow testing (BPMN/DMN), and non-functional testing support (performance, security, reliability).
- Review requirements and technical specifications (from Senior Systems Analyst and engineering teams) to ensure they are testable, complete, and traceable to acceptance criteria.
- Design comprehensive test plans, test cases, and test scripts mapped to user stories, API contracts, BPMN flows, DMN decisions, and integration scenarios.
Perform hands-on testing across layers:
- Digital layer (web/mobile UI flows, validations, user journeys)
- API gateway & APIs (contract validation, routing/policy behaviour, throttling, auth, transformations)
- Microservices/integration (REST, async flows, error handling, retries, idempotency)
- BPMN orchestration (happy paths, boundary events, compensation, escalations, SLAs, human tasks)
- DMN & rules (decision table completeness, edge cases, correctness, rule conflicts)
- AI components (response quality tests, retrieval relevance, hallucination checks, prompt regression, document extraction accuracy)
- Implement and maintain automation test suites for stable/high-value flows (API automation, regression packs, smoke tests, workflow regression) and integrate them into CI/CD pipelines.
- Execute system integration testing (SIT) and support UAT by preparing environments, test data, scripts, and facilitating defect triage with stakeholders.
- Create and manage test data (synthetic and masked production-like datasets), including complex documents for OCR/V-LLM extraction and structured decision data for DMN tests.
- Identify, log, prioritise, and manage defects through the full lifecycle, working with developers to reproduce issues, validate fixes, and prevent regressions.
- Provide test execution reporting (daily/weekly status, defect trends, coverage metrics, readiness assessments) and contribute to go/no-go decisions.
- Ensure consistent application of quality standards: Definition of Ready/Done, release gates, and traceability (requirements ? tests ? defects ? releases).
Client
- Engage with Product Owners, Business SMEs, Ops teams, and delivery teams to confirm expected behaviour, acceptance criteria, and UAT readiness.
- Drive a high-service culture by ensuring delivered solutions meet usability and reliability expectations, especially for operational workflows and client-facing channels.
- Communicate risks early (coverage gaps, environment instability, unclear requirements, high defect density) and recommend mitigation actions.
People
- Collaborate closely with developers, system analysts, architects, and DevOps to embed quality early (“shift-left testing”).
- Promote best practices in testing, automation, and defect prevention through knowledge sharing and reusable test assets.
- Mentor junior testers (where applicable) and support consistent standards across manual and automated testing.
Finance
- Reduce rework and operational cost by preventing defects in production through strong regression coverage and effective defect management.
- Optimise testing effort via risk-based prioritisation and automation of repetitive, high-impact test scenarios.
Knowledge
- Strong understanding of the software test lifecycle: planning, design, execution, defect management, reporting, and release readiness.
Solid technical understanding of:
- REST APIs (contracts, request/response validation, error models, auth patterns)
- API Gateway behaviour (routing, policies, throttling, transformations, security enforcement)
- Microservices integration (sync/async flows, retries, idempotency, correlation IDs, observability)
- BPMN workflow testing (events, gateways, incidents, human tasks, escalations, timers)
- DMN decision testing (decision tables, edge cases, completeness, rule conflicts)
- AI quality validation (RAG evaluation basics, retrieval relevance, prompt regression, output quality checks, document extraction accuracy metrics)
- Test automation capability using appropriate frameworks/tools (e.g., API automation, UI automation, workflow regression tooling) and CI/CD integration.
- Working knowledge of SQL for test validation (e.g., PostgreSQL), logs/monitoring for troubleshooting, and test environment management concepts.
- Strong documentation and reporting skills for traceability and auditability.
Competencies
- Making Decisions
- Managing Tasks
- Taking Action
- Providing Insights
- Generating Ideas
- Attention to Detail and Quality Mindset
- Analytical Problem Solving
- Stakeholder Communication & Collaboration
- Ownership and Accountability
Closing Date
go to method of application »
Role Purpose
- The role incumbent will be responsible for managing and guiding a team focused on proactive risk identification, by bringing a systematic and structured approach to adjudicating financial risk to client schemes.
- Activities will be directed at preventing future losses due to Fraud, Waste, and Abuse (FWA) primarily in the prepayment domain, through interventions on specific practices but also through enhanced system controls.
- The role incumbent will also oversee the analytical review of the claims profiles of selected healthcare service providers, identify significant claims risk seen in anomalous claiming patterns, and make recommendations to the broader team on actions to mitigate this risk. Effective management of this team will ensure better outcomes for our clients.
Requirements
Qualifications and Experience
- Matric or equivalent qualification.
- Relevant B-degree in Accounting, Quantitative analysis, Risk Management, Auditing, Forensic Investigations, Criminal, or related field.
- A minimum of 5 years experience in either Risk Management, Audit, Compliance, or financial forensic services.
- Experience in managing people in cross-functional teams.
- Proven track record of delivering useful and relevant risk information to stakeholders in a format that effectively conveys the message.
- Experience in conducting desktop investigations and risk assessments, applying generally accepted forensic methodologies and practices.
- Experience in data analysis and/or data analytics (Essential).
- Experience in Financial Crime Compliance or in complex forensic investigations (Advantageous).
Knowledge
- Knowledge of Fraud, Waste, and Abuse regulatory environment.
- Knowledge of the Insurance, Health, and Financial Services Industry.
- Knowledge of Risk management standards and methodologies
Additional Requirements
- The successful candidate will be based in Bellville Office (Parc du Cap) and will be required to work from the office at least twice a week (Hybrid model).
- The successful candidate should be able and willing to travel between operations and/ or other destinations as and when required.
Duties & Responsibilities
Internal Process
- Develop an understanding of the Internal environment in line with business requirements.
- Perform prepayment analytics and other FWA analytical tools to identify outlier behaviour.
- Refine these prepayment tools to improve the sensitivity and accuracy thereof in detecting irregular claims behaviour.
- Review case reports or summaries prepared by direct reports to be presented to the client and management for timeous intervention in mitigating future financial losses to the client because of the detected fraud/abuse.
- Improving turnaround times of investigations with a focus on claims risk management within the healthcare business.
- Ensuring that policies, interventions, and sanctions are applied timeously and satisfy all appropriate regulatory requirements, Scheme Service Level Agreements (SLA's) and Standard Operating Procedures(SOP's), in relation to claims risk management.
- Audit the information received from providers and draw appropriate conclusions on the validity thereof and the extent to which the findings have been proven.
- Quantify the extent of losses incurred and contribute to the compilation of a report as required.
- Recommend necessary action to be taken, which could include closing a case and/or presenting findings to the client forum for decisioning or punitive sanctions where required.
- Attend client meetings or forums as well as healthcare service provider engagements as necessary, to address the risks at hand and to affect the necessary future action to be taken.
- Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
- Manage documentation, records, investigation notes, and other evidence, ensuring accurate and accessible record keeping.
- Participate in legal processes where required and testify to investigation findings if necessary.
- Liaise with various internal and external stakeholders to build and maintain relationships.
- Keep abreast of relevant legislation, regulation, and policies within the Healthcare industry.
- Contribute to the development of fraud prevention policies, strategies, plans, and other related documents.
Client
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements applicable to clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
- Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
- Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.
People
- Manage & support a team of FWA Forensic Investigators.
- Mentor and provide guidance to the Investigator team to focus on investigations conducted and to improve their skill set and report writing.
- Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
- Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
- Select and recruit suitably qualified talent in line with Employment Equity principles and Momentum Health values.
- Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
- Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
- Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted.
- Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
- Effectively manage performance within the team in order to ensure business objectives are achieved.
Finances
- Implement and compile budgets to minimise expenditure in alignment with tactical delivery plans.
- Control the budget for area, including the authorisation of expenditures and implementation of financial regulations.
- Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.
- Plan and implement a cycle of medium term improvements to drive pricing of services and products.
- Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities.
- Implement and provide feedback on the effectiveness of financial policy, practice and procedures: preventing illegal, unethical or improper conduct.
- Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
- Investigate reported willful acts of non-compliance to organisation policy and practice and report on findings.
Competencies
- Advanced written communication and excellent report-writing skills.
- Proficient with Microsoft Office 365 (MS Word, One Drive, MS Excel (at an advanced level of proficiency), MS PowerPoint, MS Outlook, etc.)
- Highly developed interpersonal skills.
- Good composure.
- Meticulous attention to detail.
- Problem-solving.
- Curiosity.
- Strong data analytics (Essential).
- Leadership.
- Strong proficient analytical skills and ability to work independently with little or no supervision required.
- Exceptional ability to handle multiple tasks simultaneously and systematically under stressful conditions.
- Advanced communication skills and ability to communicate at all levels throughout the organisation.
- Excellent time management skills
Closing Date
go to method of application »
Role Purpose
- To own and produce high-quality technical specifications that enable delivery teams (including the AI, BPMN, Digital, Document Management, Integration & Persistence Teams) to implement consistent, secure, and scalablesolutions across the Digital Layer, API Gateway Layer, and downstream microservices/integration touchpoints.
- The role ensures requirements are translated into implementable designs (API contracts, integration specifications, datamodels, non-functional requirements) and remain traceable through build, test, and release.
Requirements
- 5 – 8 years experience as a Systems Analyst / Technical Analyst / Business Analyst in digital and integration-heavy environments.
- Demonstrated experience producing technical specifications for: API layers, API gateways, and digital channels, with clear contract-first thinking (OpenAPI) and traceable acceptance criteria.
- Proven ability to work across multiple teams to align scope, dependencies, and integration touchpoints.
- BSc in Computer Science (or equivalent practical experience).
- Advantageous: certifications in Business Analysis (IIBA), API design, or enterprise architecture; and/or training in BPMN/DMN fundamentals.
Duties & Responsibilities
Process
- Lead structured discovery and analysis to translate business needs into solution requirements and technical specifications that developers can implement with minimal ambiguity.
- Produce end-to-end technical specification packs, typically including:
- Functional and non-functional requirements
- API gateway specifications (routing, policies, security, throttling, transformations)
- Digital layer integration specs (frontend-to-backend contracts, UX/API interaction flows)
- Microservice integration and orchestration touchpoints (sync/async patterns)
- Data mapping, data lineage notes, and error handling standards
- Define and maintain API contracts (OpenAPI/Swagger), ensuring contracts are versioned and aligned to gateway implementation patterns.
- Specify cross-cutting concerns: authentication/authorisation, logging/auditing, observability, idempotency, retries, timeouts, rate-limits, and resilience expectations.
- Create requirements architecture artefacts that connect epics ? features ? stories ? acceptance criteria, ensuring traceability from requirement to test and release.
- Work closely with Architecture, Security, and Platform teams to ensure alignment to enterprise standards and governance.
- Drive specification quality by ensuring readiness for engineering execution: clear acceptance criteria, definition-of-done, and testability.
- Support delivery teams by clarifying requirements, resolving ambiguities, and managing impacts of change through structured analysis and documentation.
Client
- Build and maintain effective relationships with internal stakeholders across Product, Operations, Digital, Integration, and Data teams.
- Facilitate workshops for requirements elicitation, process decomposition, integration mapping, and API contract alignment.
- Ensure stakeholder expectations are managed through transparent documentation, walkthroughs, and controlled change practices.
People
- Promote a collaborative delivery culture between analysts, developers, QA, platform engineers, and architects.
- Coach teams on consistent specification standards (API contract-first, clear acceptance criteria, traceability to tests).
- Support knowledge sharing via documentation, playbooks, and reusable templates for API/digital/integration specifications.
Finance
- Help reduce delivery waste and rework through complete, testable, and unambiguous specs (improving throughput and quality).
- Contribute to sizing and estimation by providing clear scope boundaries, dependencies, and integration complexity mapping.
Knowledge
- Deep understanding of systems analysis and producing implementation-ready requirements and technical specifications.
- Strong knowledge of REST APIs, API lifecycle management, versioning strategies, and API contract definition (OpenAPI).
- Working knowledge of API Gateway concepts: policy enforcement, security controls, throttling, transformations, routing, and observability.
- Solid understanding of digital channel architecture (web/mobile), frontend-to-backend integration patterns, and how UI journeys map to API calls and backend orchestration.
- Strong understanding of microservices and integration fundamentals (sync/async patterns, message semantics, error handling, retries, idempotency).
- Ability to translate orchestration and workflow needs into specifications consumable by BPMN/Integration engineers (including process events, variables, SLA points, and reporting requirements).
- Familiarity with Agile delivery practices, backlog shaping, story writing, acceptance criteria, and supporting QA with testable requirements.
Competencies
- Making Decisions
- Managing Tasks
- Providing Insights
- Taking Action
- Generating Ideas
- Stakeholder Management & Communication
- Analytical Thinking & Problem Solving
- Quality Mindset (testable requirements, traceability, ambiguity elimination)
Closing Date
go to method of application »
Role Purpose
- Construct and oversee investment portfolios based on investment mandate and client requirements within the Outcomes Based Investment (OBI) philosophy and strategy in order to achieve Momentum Group’s strategic objectives.
Requirements
Qualification Requirements:
- Relevant Honours degree (Investment Management, Actuarial, Financial Management BCom, BSC etc)
- Chartered Financial Analyst (CFA) (preferred)
- Regulatory Exam 5 (preferred)
Experience Required:
- 8-10 years’ experience in investments, direct portfolio management experience and / or investment consulting strongly preferred
- Exposure to multi-asset portfolio construction
- Experience in stakeholder management
- Analytical, communication experience
Duties & Responsibilities
- Manage the investment portfolios (Internal Process)
- Construct and manage investment portfolios that are consistent with an OBI investment philosophy based on the mandate and client needs and
- Takes accountability for the end to end portfolio management and manages assigned investment analysts.
- Contribute to the ongoing enhancement of the OBI-related portfolio and risk management best practices
- Create awareness of the OBI philosophy across Momentum Group and within the external investment community in order to foster greater understanding and buy-in to the
- Ensure that the OBI investment philosophy is embedded and implemented in the portfolios
- Foster effective working relationships and collaborate within the broader group and external stakeholders.
- Monitor and report on portfolio performance as it relates to the solution’s objectives and investment
- Provide technical advice and expertise regarding the portfolio construction in order to support sales or marketing
- Takes responsibility of all aspects related to the management of a portfolio and has full discretion for decision
- Manages the relationship with appointed asset managers and investee companies for specific portfolios and ensures accountability of the investment performance and adherence to mandates by asset managers.
- Ensure asset allocation views are implemented and aligned according to the OBI view.
- Focus on main investment themes and risks with material impact of investment decisions (performance, risk, income) in a highly complex environment
- Takes principal accountability on portfolios, with oversight on portfolios’ adherence to mandate
- Set the research and/ or analysis agenda for the portfolios
- Provide guidance of processes and systems for the team
- Create a deep understanding of the Momentum Group investment philosophy and influence the environment (markets and stakeholders)
- Adopt and enable client centricity within area of responsibility (Client Services)
- Provide authoritative, expertise and guidance to clients and stakeholders
- Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments
- Build and maintain relationships with internal and external
- Actively engage with key internal stakeholders to identify changing client needs and make recommendations to align service offering with client
- Manage a client service excellence culture which builds enduring relationships and allows the team to provide exceptional client
- Ensure delivery of agreed deliverables and service level agreements made with clients and stakeholders to ensure that client expectations are
- Effectively manage self and collaboration (People)
- Participate in and positively influence and change initiatives across teams within the
- Continuously develop own expertise in terms of relevant professional, technical, industry and legislative
- Contribute to continuous innovation through the identification, development, sharing and implementation of new
- Take ownership of driving their own career
- Be a Momentum Investments
- Act and behave in the best interest of Momentum
- Collaborate and participate in multi-disciplinary teams in Momentum
- Maintain continuous professional development to ensure upskilling and keeping abreast and ahead.
- Contribute to innovation, change agility and collaboration within the
Competencies
- Business Acumen: Understands how the business operates, what the key issues and risks are that drives business success; and how they impact on the commercial viability of potential ventures and the profitability of the Group
- Collaboration: Prioritises the business interests of Momentum Group and invests in the success of the group by aligning effort across divisions and Momentum Group’s segment businesses.
- Client/ Stakeholder Commitment: Anticipates, meets and exceeds client’s needs by creating long lasting relationships that support the client value proposition, supports their financial wellness and ensures client
- Impact and Influence: Persuades, convinces, influences and inspires others, both within Momentum Group and externally to win support, loyalty and gain commitment to the purpose of Momentum
- Drive for Results: Has a sense of urgency, focus, accountability, agility and execution to deliver business
- Self-Awareness and Insight: Manages self and relationships with others effectively, deals with ambiguity, uncertainty and pressure, and provides perspective in difficult
- Leads Change and Innovation: Actively leads change, does what is right for the business and drives continuous improvement through innovation and
- Diversity and Inclusiveness: Is sensitive to individual and cultural differences and demonstrates humility and an openness to engage people from diverse backgrounds and cultures to the mutual benefit of all parties
- Motivating and Inspiring Team: Creates and maintains an open, positive working environment by generating commitment, building trust, a shared sense of purpose, empowerment in others and encouraging them to contribute to the best of their ability.
- Growing Talent: Takes responsibility for own
Closing Date
go to method of application »
Role Purpose
- The purpose of this role is to lead and embed a robust compliance framework that ensures effective identification, assessment, monitoring, and management of regulatory risks, with a specific focus on JSE requirements.
- The role provides strategic regulatory guidance to business units, ensuring that compliance is integrated into business initiatives while supporting innovation and growth within the boundaries of applicable regulations.
Requirements
- Matric (required)
- Relevant degree (e.g., LLB, BCom, BProc or equivalent) (required)
- FAIS Compliance Approval and Completion (or willingness to complete within 12 months) JSE-required examinations, including (required);o JSE Equity Compliance Officero Equity Derivatives Compliance Officero Bond Marketo Derivatives Marketo Introduction to Financial Marketso Regulatory and Ethics of the South African Financial Market
- Ability to translate regulatory requirements into practical business solutions
- Strong governance, risk, and control expertise
- Experience in engaging with regulators and senior stakeholders
- Proven leadership capability with the ability to influence decision-making at all levels
- Exposure to or experience in leveraging digital tools, data, and AI to improve compliance outcomes (advantageous)
Duties & Responsibilities
- Act as a strategic compliance partner, ensuring regulatory requirements are embedded in business decisions, product design, and operational processes
- Drive the adoption of technology, data analytics, and AI tools to enhance compliance monitoring, surveillance, and regulatory reporting
- Lead the development, implementation, and continuous improvement of the compliance framework aligned to JSE Rules
- Define and execute the annual Compliance Monitoring Plan, ensuring quality, independence, and completeness of reviews
- Ensure integration of compliance risk management into enterprise risk and governance frameworks
- Provide proactive regulatory guidance on business initiatives, ensuring compliance is built in from the outset
- Identify, assess, and escalate compliance risks, breaches, and control weaknesses, with clear mitigation strategies
- Provide assurance reporting to Executive and Board-level committees on compliance exposure and risk trends
- Drive effective remediation of audit findings, regulatory issues, and compliance breaches, ensuring sustainable solutions
- Oversee the preparation and submission of accurate and timely regulatory reports to the JSE
- Maintain strong, proactive relationships with regulators and represent the organisation during inspections and engagements• Own and maintain compliance policies, frameworks, and registers, ensuring relevance and effectiveness
- Drive a strong compliance culture aligned to Treating Customers Fairly (TCF) principles
- Enable the business through training, guidance, and ongoing regulatory awareness initiatives
- Support business strategy by identifying compliance gaps and delivering practical, solution-oriented compliance advice
- Provide high-quality, timely reporting and feedback to stakeholders and governance forums
Competencies
- Strong understanding and application of JSE Rules and financial markets regulation
- Strategic thinking with the ability to balance regulatory and commercial considerations
- Advanced analytical and risk assessment capability
- High attention to detail and control evaluation skills
- Stakeholder engagement and influencing at senior levels
- Strong communication and report-writing capability
- Planning, prioritisation, and execution discipline
- Independent judgment with sound escalation awareness
- Collaborative and partnership-driven mindset
- Digital and innovation orientation, with interest in data, technology, and AI-enabled compliance
Closing Date
go to method of application »
Role Purpose
- The purpose of this role is to lead and manage the compliance function by overseeing compliance officers and ensuring effective implementation and execution of regulatory requirements.
- This includes providing strategic direction, advisory support, and oversight to ensure that compliance obligations are consistently integrated into business operations.
- The role also focuses on proactively identifying, managing, and mitigating regulatory risks while driving a culture of accountability and continuous improvement.
Requirements
- Relevant tertiary qualification in Law, Compliance, Risk Management, Finance, or Business (required)
- Professional compliance certifications or relevant training (required)
- 8–10 years’ experience in regulatory compliance within financial services (investments, asset management, insurance, or retirement funds) (required)
- 5–7 years’ experience in leading and managing people within a compliance or risk environment (required)
- Proven experience in compliance monitoring, risk assessment, and regulatory reporting (required)
- Demonstrated experience in managing compliance breaches and remediation programmes (required)
- Strong understanding of key regulatory frameworks (e.g., FAIS, CISCA, POPIA, PFA, Insurance legislation, JSE requirements) (required)
- Deep understanding of prudential and market conduct regulations (required)
- Strong governance, risk, and control expertise (required)
- Experience engaging with regulators and senior stakeholders (required)
- Proven leadership capability with the ability to influence decision-making at all levels (required)
- Proven experience in leveraging digital tools, data, and AI to improve compliance outcomes (advantageous)
Duties & Responsibilities
- Act as a strategic compliance partner to the business, shaping decisions and enabling commercially sound, compliant outcomes.
- Drive the use of technology, data analytics, and AI to enhance compliance monitoring, reporting, and risk identification.
- Provide strategic oversight of prudential compliance requirements, ensuring alignment with regulatory expectations and organisational risk appetite.
- Lead market conduct compliance to ensure fair customer outcomes across the full product lifecycle.
- Develop, implement, and continuously improve compliance frameworks, policies, standards, and controls.
- Interpret and communicate regulatory changes, assessing their business impact and driving appropriate responses.
- Identify, assess, and monitor compliance risks, including emerging risks, and recommend mitigation strategies.
- Oversee breach management processes, ensuring timely resolution, root cause analysis, and prevention of recurrence.
- Act as a trusted advisor to senior leadership, offering balanced challenge and practical compliance solutions.
- Strengthen internal control environments in collaboration with internal audit and assurance functions
- Drive compliance monitoring and reporting to ensure transparency and accountability.
- Lead, mentor, and develop a high-performing compliance team aligned to organisational goals.
- Foster a strong culture of compliance awareness, ethical conduct, and continuous improvement across the organisation.
Competencies
- Strong regulatory knowledge and interpretation capability
- Strategic thinking and risk management expertise
- Analytical and problem-solving skills
- High attention to detail and ability to identify control gaps
- Stakeholder engagement and influencing skills at senior level
- Leadership and people management capability
- Effective communication (written and verbal), including report writing
- Proactive, solution-oriented and results-driven mindset
- Ability to manage complexity and ambiguity
- Digital and innovation mindset, including interest in technology and AI-driven solutions
Closing Date
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail