Learning and Development Facilitator at Momentum Metropolitan Holdings Limited

Role Purpose    

• We are seeking a dynamic and highly organized Learning and Development (L&D) Facilitator to join our team. In this role, you will be the bridge between complex claims operations and frontline excellence.
• You will design, deliver, and assess training programs tailored for Service and claims consultants, ensuring they possess the technical expertise, system proficiency, and empathy required to process claims efficiently and accurately

Requirements    

Experience and Qualifications Required:

• Degree or equivalent qualification in Learning and Development or related field (essential)
• Valid driver’s license and own reliable transport
• OD-ETDP (Occupationally Directed Education Training Development Practice) NQF level 5 certification
• 3 -5 years learning facilitation experience
• Exposure to the insurance or financial services environment (preferred)
• Short Term Insurance experience: Commercial Product (optional)

Duties & Responsibilities    

Internal Process

• Deliver learning events, interventions and programmes aligned to business and learning needs.
• Take ownership of end-to-end learning experience to provide a positive learning experience in which learners are encouraged to be actively engaged in the learning process and achieve learning goals.
• Provide feedback to the relevant stakeholders on the content, implementation, uptake and landing of learning events aligned to the desired learning outcomes.
• Engage with the Learning and Development team, relevant subject matter experts and other stakeholders to become proficient and keep up to date with any changes on the subject matter.
• Adapt facilitation approach to meet various learning styles within the learning group and to maximise learning experience.
• Communicate all logistics, requirements and tools needed to the relevant coordinator to ensure the learning interventions runs smoothly.
• Gather evaluation and feedback on learning interventions and compile relevant reports.
• Provide feedback to relevant stakeholders on learner progress, participation and performance.
• Maintain effective and efficient record keeping on the relevant systems.
• Administer assessment in line with relevant regulations and policies to determine competence of learners.
• dentify and deliver post learning initiatives to continually embed learning to enhance the learning process.
• Design and develop Learning interventions as required

Client

• Provide authoritative expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

People

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.

Finance

• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

Competencies    

Knowledge required:

• Knowledge of skills development
• Knowledge of adult learning principles and methodologies
• Knowledge of the learning life cycle
• Knowledge of business processes, products and regulations
• Knowledge of business environment and insurance industry

Skills Required:

• Facilitation skills
• Verbal and written communication skills
• Presentation skills
• Interpersonal skills
• Proficient in MS Office
• Planning and organising skills
• Understanding people
• Providing feedback
• Numeracy

Closing Date    

• 2026/06/17