SPAN is a software solutions and product development firm that strategizes, designs and develops software products for clients ranging from small startups to large global brands. SPAN works nimbly across industries, devices and borders helping businesses to deliver powerful capabilities embedded in compelling, delightful experiences.
We¹re often engaged t...
Read more about this company
Produce high-quality, well-structured engineering documentation that meets the learning objectives of the intended audience
Work with internal and client-facing teams on product and services engineering documentation, from requirements to completion
Manage documentation and knowledge management projects to completion within timeline and budget targets
Design the structure of the documentation deliverable, using our pre-defined templates and procedures for knowledge management solutions
Identify relevant learning objectives for each area of the documentation
Analyze and inventory existing and potential content, identifying opportunities for reuse, and areas where new content is required
Leverage new technologies to accelerate documentation production while maintaining high technical quality standards
Effectively facilitate working sessions with customers and subject matter experts
Coordinate the review and approval process with the client (internal or external), ultimately securing their acceptance and sign-off of the end-to-end deliverable
Estimate in advance the time and effort required for each initiative, creating a high-level plan, and an accompanying resourcing estimate
Deliver projects in line with the agreed plan and resourcing, escalating issues and risks in a timely manner as they arise
Perform the above duties within SPAN’s proven approach to knowledge management and documentation services
Requirements
Proven work experience in technical writing, creating engineering documentation, or equivalent technical content
Ability to break down complex, technical concepts and create high quality documentation targeted to various audiences
Ability to deliver high-quality documentation with attention to detail
Ability to quickly grasp complex technical concepts, and articulate them clearly in text, graphs, and diagrams
Project management skills are necessary to create project plans, coordinate with internal and external teams, and report on the status of the project
Ability to work independently and proactively, while also effectively collaborating and taking general direction from project leaders
Strong verbal and written communication skills
Extensive experience working in a team environment in multiple time zones
Strong working knowledge of Google Workspace
Experience working and managing agile engineering projects
Experience working in a customer-facing environment
Experience with learning-based systems and documentation and Content Management Systems (CMS)
University degree in English, Communication, Journalism, Education, Engineering, or equivalent
Gmail
Yahoomail