Open Positions at SPAN Digital Innovation

Responsibilities

• Produce high-quality, well-structured engineering documentation that meets the learning objectives of the intended audience
• Work with internal and client-facing teams on product and services engineering documentation, from requirements to completion
• Manage documentation and knowledge management projects to completion within timeline and budget targets
• Design the structure of the documentation deliverable, using our pre-defined templates and procedures for knowledge management solutions
• Identify relevant learning objectives for each area of the documentation
• Analyze and inventory existing and potential content, identifying opportunities for reuse, and areas where new content is required
• Leverage new technologies to accelerate documentation production while maintaining high technical quality standards
• Effectively facilitate working sessions with customers and subject matter experts
• Coordinate the review and approval process with the client (internal or external), ultimately securing their acceptance and sign-off of the end-to-end deliverable
• Estimate in advance the time and effort required for each initiative, creating a high-level plan, and an accompanying resourcing estimate
• Deliver projects in line with the agreed plan and resourcing, escalating issues and risks in a timely manner as they arise
• Perform the above duties within SPAN’s proven approach to knowledge management and documentation services

Requirements

• Proven work experience in technical writing, creating engineering documentation, or equivalent technical content
• Ability to break down complex, technical concepts and create high quality documentation targeted to various audiences
• Ability to deliver high-quality documentation with attention to detail
• Ability to quickly grasp complex technical concepts, and articulate them clearly in text, graphs, and diagrams
• Project management skills are necessary to create project plans, coordinate with internal and external teams, and report on the status of the project
• Ability to work independently and proactively, while also effectively collaborating and taking general direction from project leaders
• Strong verbal and written communication skills
• Extensive experience working in a team environment in multiple time zones
• Strong working knowledge of Google Workspace
• Experience working and managing agile engineering projects
• Experience working in a customer-facing environment
• Experience with learning-based systems and documentation and Content Management Systems (CMS)
• University degree in English, Communication, Journalism, Education, Engineering, or equivalent

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Our full-stack polyglots are experienced in a combination of:

• TypeScript, NodeJs, ReactJs, and additional mainstream JS frameworks 
• C#, Python, Go, Java, Scala 
• PostgreSQL, MySQL, MongoDB, Cassandra, Redis 
• Kafka, RabbitMQ, Elasticsearch, and whatever else is required to satisfy our customers

What you will do 

• Collaborate in full-stack development teams for rapid product innovation.
• Develop feature-rich, cross-platform applications and product frameworks.
• Develop, deploy, and operate sophisticated, large-scale SaaS solutions.
• Define technical strategies that align tightly with client business objectives.