Senior Technician ICT at Stellenbosch Municipality

Minimum requirements:

• Grade 12 
• National IT Certificate or Higher (NQF 4) 
• Diploma in IT related course or similar 
• A+ / and N+ Certification 
• 3-5 years relevant experience in a mid-size (700+ users) organization 
• Valid Code B driver’s license
• Supervisory experience of 1 year 

Other Requirements: 

• Experience in Infrastructure support 
• Experience in Network Wide Area (WAN) and Local Area (LAN) support 
• Experience in Private Automatic Branch Exchange (PABX), Public Switched Telephone network (PSTN) and Telephony support from VOIP to Analogue services 
• Knowledgeable in Microsoft Office 365 and Active directory 
• Advanced computer skills 
• Excellent Customer Service 
• Excellent Time Management 
• Must show Initiative and willingness to grow 
• Well-developed interpersonal skills 
• Ability to work independently and in teams 
• Ability to function effectively under pressure, meet deadlines and work accurately 
• Availability and willingness to work overtime. 

Responsibilities/Duties: 

• Ensure good housekeeping / auditing of all municipal ICT Infrastructure equipment 
• Ensure 1st and 2nd level ICT Infrastructure support is carried out within agreed Service Level Agreements 
• Support 3rd level support by providing all necessary information to ensure incidents are resolved 
• Provide support for all ICT Infra-structure devices hosted on the Stellenbosch Municipality within the prescribed policies 
• Manage the Life Cycle of Service requests logged on the Helpdesk system within agreed timelines set in the Service Level Agreements 
• Responsible for the complete roll out process of new ICT Infrastructure Equipment/Hardware in line with municipal policies 
• Ensure that parties involved adhere to all related policies within the scope of their sections 
• Perform overtime and standby duties as and when required in line with municipal policies 
• Monitoring progress and identify potential risks and constraints; Institute corrective measures to meet deadlines 
• Identifying opportunities and pro-posing solutions to continuously maximize the municipality's investment in Infrastructure Equipment and hardware. 
• Carry out effective communication with all relevant stakeholders to support the Municipality’s goals 
• Actively partake in Knowledge Sharing, Training and Skills Development 
• Promote Health and Safety within the Department and the Municipality on the whole 
• Perform various administrative duties for the Manager ICT Infrastructure.