Senior UX and Design Specialist at MultiChoice

Reports to Wakanda Digital Functional Lead
Division

Wakanda
Key Customers

MAH & MCG
Location South Africa, Johannesburg, Randburg

Purpose of the Position:

The Senior UX and Design Specialist will lead a small team of Experience designers (UX) at our delivery partners to create and execute the design for Wakanda’s digital product.

Responsibilities will include planning, visual prototyping and ensuring that work is timely, impactful and relevant to our needs. The ideal candidate will have a deep understanding of the UX discipline, strong instincts for design and content development, a creative approach to usability studies and feedback, as well as an entrepreneurial and confident attitude.
Key Performance Objectives

Tasks
Product Management

• Wakanda/MultiChoice is a complex, fast growing, global media platform, used by millions across the African continent,
• Our users expect simple, efficient experience, but at the same time, bold, inspiring visual design,
• Design challenges include implementing new features, improving existing ones and enhancing the look and cohesiveness of the entire experience.

Operational Delivery

• Develop and maintain a UX roadmap to guide designers, product management and tech teams in planning for and implementing the vision,
• Manage the design and UX outputs of our delivery partner/agency. This requires setting clear goals, managing the project load and allocating people, accordingly, ensuring deadlines are met, and setting up team members for overall success,
• Ability to analyze and synthesize data and research results into actionable recommendations that inform design and content strategies,
• Passionately advocate for the user to ensure that the product design strategy is aligned to user needs and expectations.

Stakeholder management

•     Create intuitive and elegant UX solutions to the problems raised by our users and our business teams,
•     Build new interfaces for the web and mobile, from the wireframe all the way to the final design,
•     Prepare and perform usability tests with users to gather direct feedback,
•     Always challenge existing interfaces to establish MultiChoice as an inspiring, state of the art, world class set of experiences.

Qualifications Essential:

• Relevant Bachelor’s degree and  UX Certifications, or
• 5 – 8 years’ experience as a User Experience professional

Experience

• 5- 8 years’ relevant experience
• 5+ years conducting user experience design and research in an international, high-tech, consumer-oriented environment.
• 1+ years managing a team of designers
• Extremely strong communication skills and demonstrated success presenting in a clear and compelling manner to cross-functional stakeholders,
• Ability to coordinate the work of multiple experience designers at agencies on the same product,
• Strong interpersonal skills, ability to quickly build rapport and establish credibility, thrives in collaborative work,
• Passion for practical application of research findings,
• Strong design portfolio (with examples of work on web and mobile apps).

Technical Competencies (List the key technical competencies)

• Detail oriented, with strong organization and process skills, and ability to manage multiple projects simultaneously under time constraints,
• Strong visual and interaction design skills,
• Agile Project Delivery Methodology and Tooling
• HTML, CSS. JavaScript advantageous
• Proficient in design software

Behavioral Competencies (List the key behavioral competencies)

• Relationship Building
• Decision Making
• Holistic Thinking
• Persuading & Influence
• Interpersonal Skills