Job Vacancies at MultiChoice Group

Reports to Wakanda Digital Functional Lead
Division

Wakanda
Key Customers

MAH & MCG
Location South Africa, Johannesburg, Randburg

Purpose of the Position:

The Senior UX and Design Specialist will lead a small team of Experience designers (UX) at our delivery partners to create and execute the design for Wakanda’s digital product.

Responsibilities will include planning, visual prototyping and ensuring that work is timely, impactful and relevant to our needs. The ideal candidate will have a deep understanding of the UX discipline, strong instincts for design and content development, a creative approach to usability studies and feedback, as well as an entrepreneurial and confident attitude.
Key Performance Objectives

Tasks
Product Management

• Wakanda/MultiChoice is a complex, fast growing, global media platform, used by millions across the African continent,
• Our users expect simple, efficient experience, but at the same time, bold, inspiring visual design,
• Design challenges include implementing new features, improving existing ones and enhancing the look and cohesiveness of the entire experience.

Operational Delivery

• Develop and maintain a UX roadmap to guide designers, product management and tech teams in planning for and implementing the vision,
• Manage the design and UX outputs of our delivery partner/agency. This requires setting clear goals, managing the project load and allocating people, accordingly, ensuring deadlines are met, and setting up team members for overall success,
• Ability to analyze and synthesize data and research results into actionable recommendations that inform design and content strategies,
• Passionately advocate for the user to ensure that the product design strategy is aligned to user needs and expectations.

Stakeholder management

•     Create intuitive and elegant UX solutions to the problems raised by our users and our business teams,
•     Build new interfaces for the web and mobile, from the wireframe all the way to the final design,
•     Prepare and perform usability tests with users to gather direct feedback,
•     Always challenge existing interfaces to establish MultiChoice as an inspiring, state of the art, world class set of experiences.

Qualifications Essential:

• Relevant Bachelor’s degree and  UX Certifications, or
• 5 – 8 years’ experience as a User Experience professional

Experience

• 5- 8 years’ relevant experience
• 5+ years conducting user experience design and research in an international, high-tech, consumer-oriented environment.
• 1+ years managing a team of designers
• Extremely strong communication skills and demonstrated success presenting in a clear and compelling manner to cross-functional stakeholders,
• Ability to coordinate the work of multiple experience designers at agencies on the same product,
• Strong interpersonal skills, ability to quickly build rapport and establish credibility, thrives in collaborative work,
• Passion for practical application of research findings,
• Strong design portfolio (with examples of work on web and mobile apps).

Technical Competencies (List the key technical competencies)

• Detail oriented, with strong organization and process skills, and ability to manage multiple projects simultaneously under time constraints,
• Strong visual and interaction design skills,
• Agile Project Delivery Methodology and Tooling
• HTML, CSS. JavaScript advantageous
• Proficient in design software

Behavioral Competencies (List the key behavioral competencies)

• Relationship Building
• Decision Making
• Holistic Thinking
• Persuading & Influence
• Interpersonal Skills

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Reports to Senior Engineer Development Lead: Front End 
Division

Connected Video

Department

Technology
Purpose of the Position:

• To create and maintain mobile apps that are compelling and also which enables our users to consume our world class content through latest available mobile technologies.
• To support and develop software engineers by providing advice and coaching.

Key Performance Objectives

Tasks

Software Development  

• Review designs created by designers; ask any necessary clarifying questions before starting on work.
• Write code to implement those visual elements into various mobile applications.
• Create prototypes, mockups, and staging apps for review and feedback.
• Support the entire application lifecycle (concept, design, test, release and support)
• Produce fully functional mobile applications writing clean code  Gather specific requirements and suggest solutions
• Write unit and UI tests to identify malfunctions
• Troubleshoot and debug to optimize performance
• Liaise with Product development team to plan new features
• Ensure new and legacy applications meet quality standards
• Research and suggest new mobile products, applications and protocols
• Stay up-to-date with new technology trends
• Effectively communicate with your peers on all levels
• Give detailed explanations and argue the pros and cons of your choices
• Follow and drive the implementation of department standards and methodologies

Qualifications

• Degree in IT/Computer Science
• Post Grad in IT/Computer Science advantageous

Experience Required

• 6 years’ experience with Mobile Applications development
• Exceptional knowledge of Swift (iOS), Java (Android), JSON, SOAP and REST Web Services
• Knowledge of MVC architecture
• Knowledge of Reactive Programming (ReactiveX or Rx) would be a great advantage
• Demonstrable portfolio of released applications on the Apple App Store or the Android Play Store
• Solid understanding of Agile methodologies
• SCRUM experience would be advantageous
• An understanding of object oriented programming
• Experience in development practices like test-driven development, continuous integration and -deployment
• Knowledge of Java for Android (applicable to iOS developers) and Swift (applicable to Android developers) would be an advantage
• Knowledge of Java back-end development advantageous
• Eager to learn new technologies and excited by change
• Experience in taking lead within the team and other team members should come to you for guidance
• Mentor Junior developers
• Exposure to being involved in a number of complex projects
• Exposure to easily virtualizing the changes required for most features or bug fixes.
• Experience in designing, coding and testing the entire system
• Exposure to use of appropriate data structures and algorithms and comes up with generic/object-oriented code that encapsulate aspects of the problem that are subject to change.
• Experience in knowing how and when to use enterprise patterns (caching, queuing, logging etc)
• Exposure to being able to provide detailed explanation and argue the pros and cons of the solution design taken
• Experience in mastering your primary programming language and a few others
• Experience in setting technical direction
• Experience in ensuring continuous improvement of technical processes

Technical Competencies

• Results orientated
• Communication skills
• Risk Management Skills
• Analytical skills
• Team player
• Project Management
• Problem solving skills

Behavioral Competencies

• Relationship Building
• Conflict Resolution
• Decision Making
• Critical Appraisal
• Holistic Thinking
• Persuading and Influence
• Coaching

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Reports to MCG Group Functional Head
Division

Multichoice Group
Key Customers

Key Internal Contacts

MultiChoice Executive Team

MutliChoice Management – Arica, South Africa

MultiChoice Country and Region-specific team leadership (Regional Directorship, General Management, Country Management)

MultiChoice Functional Heads of Department

MultiChoice Technology Team(s) - ShowMax, Connected Video, MCSA, MAH BV, NMS Insurance, Media Sales and Irdeto.

MultiChoice Supporting Functions - CII, Human Resources, Legal, Procurement, Regulatory, Finance, Technology, IT
Location

Randburg, South Africa
Purpose of the Position:

• The role will be responsible for driving the execution of the Billing strategy, continuous  improvement and innovation of billing platforms and defining the optimal customer experience for billing across digital and traditional channels. The person will ensure billing systems are aligned to B2B and B2C best practice methodologies and the customer experience journey in line with the organizational strategy. This is a cross-functional role; in addition to your responsibilities, you will be working closely with Systems, Digital, Finance, Data, Marketing, Payments teams to identify, prioritize and deliver best-in-class Billing solutions

Key Performance Objectives

Tasks

• Business Unit Management – Billing
•  Considers product-line/business unit and enterprise priorities, strategies, goals, emerging technologies, industry trends and economic viability across the Billing product portfolio
•  Facilitate and drive alignment among key stakeholders, supplying customer and market research and analytics to lead them to converge on a product strategy, vision and roadmap
• Active in feasibility study contributing to business case development
•   Establish and maintain relationships with the key business and technology and relevant external stakeholders when vendor or partner/ecosystem relationships matter to product success.
• Design of roadmap(s) (with input from Functional Head(s)) as input into transformational programme(s) blueprint(s) and initiatives
• Responsible for subject matter leadership, stakeholder management, communication, alignment and programme-level reporting on functional design and delivery progress
•  Drive (internal or external) customer research by means of including surveys, product analytics, market research, interviews, hackathons, online forums, or other cost-effective means of gaining insight into the "voice of the customer."
• Perform competitive analysis on the alternatives that target customers might use, so as to understand what capabilities and qualities the product must have to attract customers away from those alternatives — and keep them satisfied.
• Work within the product budget to ensure delivery and maintainance of the product within budget
• Work with key stakeholders to make frequent and dynamic prioritization decisions based on the latest product analytics, product team metrics and customer feedback. Define, track and communicate key product performance indicators as required to inform this process, and track business results.
• Collaborate with the Finance, Risk and Operations teams to drive revenue management within the business across the Group

Governance

• Implements the functional operating model and “ways of working” for Billing
• Responsible for the definition and implementation of Billing policies, processes, and standards
• Contributes to enterprise business design principles, standards, frameworks, methods, and tools
• Responsible for compliance and assurance of the Billing product(s)
• Responsible for committee feedback and reporting on the functional area of Billing delivery  and the compilation and progress reporting for Billing in Wakanda
• Ensuring compliance to specific billing regulation in each market (e.g. GDPR, ISO 14452, ISO 8000)
• Ensuring compliance to tax regulation in each market with the guidance of legal and regulatory team
• Responsible to work with fraud and risk teams on identifying and mitigating potential and actual breaches

Product Management and Product Ownership

• Responsible for the delivery of the Billing product strategy and vision developed with business stakeholders into what the product team must bear in mind every day to ensure they are building the right product.
• Manages the product lifecycle, such as the goto market plan, product inception, to product decommissioning,
• Collaborate closely with product delivery team to ensure day-to-day coordination of backlog priorities and allocation of work to the team, and potentially regularly testing the latest daily or weekly build
• Manages product backlog within the delivery teams
•  Define the product roadmap based on business outcomes, and overall programme
• Write user stories emerge from a process of design thinking led by customer experience designers who either embed with product teams
• Conceive, define, test, deliver, monitor, refine and withdraw digital products in the market (or internally) to maximize business results.
• Work with product teams to deliver and sustain the end-to-end customer experience.
• Approve the final schedule during schedule development, with the rest of the Wakanda programme
• Collaborate and coordinate with other product managers, Functional Heads and the Wakanda Business owner, the overall  product line, to avoid duplication and manage dependencies.
• Synrchroinse work and manage trade-offs and to ensure consistent with the overall priorities for the product line or Wakanda Master schedule
• Coordinate with other stakeholders such as business, data and IT architects to align product and platform architectures and capabilities according to agreed goals for nonfunctional requirements.
• Manage nonfunctional requirements and make sure that technical debt receives sufficient priority relative to functional requirements, in order to ensure success for the product throughout its entire life cycle, instead of just maximizing the functionality of the first release.
• Collaborate and coordinate with innovation teams to manage the flow of new ideas and product capabilities into one or more product lines.
• Responsible for functions requirement demand management and prioritisation
• Contribute to the preparation of the establishment contingency and emergency plans and ensure implementation when required.

CX measures for Billing

• In collaboration with CX design teams, drive the design of the customer experience journeys and differentiated billing propositions across customer segments, for both traditional and digital channels
• Define key customer and business measures and implement measurements to periodically and accurately measure the customer experience

Qualifications / Skills

• Post Grad Degree in a Financial Management/ Accounting/Technology or similar qualification
• 7 to 10 years experience in the Billing industry specific to subscription billing technologies, methods, business processes and models
• Experience in business analysis advantageous
• Strong understanding of billing related to e-commerce
• Strong understanding of different billing models across different types of business
• Experience with SDLC methodologies and structures systems analysis and design
• Ability to develop and foster strong relationships with internal and external partners
• Ability to think creatively to support business process improvements
• Extensive knowledge in billing technology
• Experience in business analysis
• Experience in project management preferably working in a large billing project

Technical Competencies

• Forecasting
• Financial Analysis
• Risk Management
• Project/Program Management
• Financial Management and Modelling
• Billing Models
• Deep Understanding of Revenue Management (revenue assurance, revenue recognition, financial reporting)
• Business Analysis
• Project Management

Behavioral Competencies

• Relationship Building
• Conflict Resolution
• Decision Making
• Critical Appraisal
• Holistic Thinking
• Persuading & Influence
• Coaching