Senior UX Consultant (UX Researcher) at Foolproof

Job Summary 

We are looking for a Senior User Experience Consultant: who will be responsible for designing and conducting user research, from identifying the best approach to analysing results and making recommendations. While your role on projects will be focused on research, you will be working with designers and developers to create the best solution for the client and their customers.

Key skills:

• Intimate understanding of the user experience environment, where you have strong experience in using data and insight about people's actions and behaviours to inform the design of digital product experiences.
• Solid working experience in planning and facilitating one-to-one interviews, focus groups, diary studies, contextual research and other qualitative methods as well as designing and analysing quantitative studies.
• Experience in communicating and delivering presentations both internally and externally in a clear and confident manner.
• Proven ability to provide direction and strategy for clients, balancing the needs of the business and those of their customers.
• Awareness and understanding of how analytics can complement behavioural insights.
• Commercially aware, with an understanding of what it takes to make change happen in large organisations.

The role

Within this role you will be responsible for planning and executing rigorous end-to-end customer research using the most appropriate methodology especially qualitative methods, and partner with the analytics practice to distil data-informed recommendations and best practices. While on projects and programmes, you will work closely with cross-functional teams (Product Management, design, engineering) and other researchers in refining research approaches and making insights-based product recommendations. The outcomes of your work will involve delivering actionable insights that help make our client’s product experiences measurably better. Throughout, you will be regularly communicating and illustrating recommendations in compelling and creative ways to a broad and diverse audience, and across organisational boundaries.

You will also play a critical role in designing best-practice process and helping our clients operationalise customer research into their every-day workflow.

This is a great opportunity for an experienced, commercially aware consultant to take the next step in their career with an agency that has big ambitions and a large appetite for fun.

Our methodology:

• Plan, design and execute a wide range of research methods such as stakeholder /customer interviews, diary studies, surveys, usability testing, contextual research.
• Advise clients and colleagues on how best to gather insight and data to drive decision making.
• Be a trusted advisor for our clients. Help grow and nurture long-term client relationships through a deep understanding of their business objectives, past projects and future ambitions.