Senior UX UI Designer at Telesure Investment Holdings (TIH)

Job Purpose

• Design user interface and the visual and user-experience elements of digital products through research, testing, planning and iteration. Translate high-level requirements into interactive designs, and transform them into attractive, intuitive, and functional user interfaces.

Responsibilities

Design and Conceptualization

• Work effectively with cross-functional teams to conceptualize products and services, leveraging data to drive original design ideas and decisions using Brand CI

Customer Experience Mapping

• Lead implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify customer pain points, challenges, and hurdles; advise on approaches to eliminate negative experiences and enhance customer interactions

Customer Needs/Experience Research

• Complete research and analyze data to develop and/or support a sound understanding of customer segments, trends, needs, and expectations

Product and Solution Development

• Define and deliver products and services that meet customer needs by selecting the best possible approaches available within established systems

Internal Client Relationship Management

• Contribute to the management of partnering relationships with internal clients, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans
• Improvement / Innovation
• Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager

Customer Experiences Implementation

• Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing

Personal Capability Building

• Act as subject matter expert in an area of expertise. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media

Education

• Matric / Grade 12/ SAQA Accredited Equivalent (Essential); A relevant design related qualification (degree / diploma / certificate) (Essential)  (Required)

Experience

• 5 or more years' UX/UI design experience (Essential); Experience in the Financial Services industry (Advantageous). 1 or more years' experience of general supervision of more junior colleagues (Essential)