Fresh Jobs at Telesure Investment Holdings (TIH)

Job Purpose

• Collect, analyse, report, and interpret data for use in the development of business strategies, extract quantifiable insights from past trends and current conditions to increase TIH's profitability and improves relationship's with clients and stakeholders. Build and maintain predictive and machine learning models with guidance from managers.

Responsibilities

Advanced and Predictive Analytics

• Employ machine learning techniques and build predictive, descriptive, and behavioral models to help achieve various business performance indicators and to help identify business opportunities, linking insights to actionable recommendations. Receive manager sign-off for the machine learning analytics.

Data Exploration

• Perform complex statistical analysis and utilise mining, modeling, and testing techniques to enable data analysis.

Information and Business Advice

• Provide specialist advice on the interpretation and application of policies and procedures, resolving queries and issues and referring very complex or contentious issues to others.

Insights and Reporting

• Prepare and coordinate the completion of various data and analytics reports for top management.  
• For ongoing reporting to business, assist in the automation of the various data and analytic reports.

Business Requirements Identification

• Support collection of business requirements using a variety of methods such as interviews, document analysis, and workflow analysis to express requirements clearly and succinctly.

Stakeholder Engagement

• Assist with stakeholder engagement by arranging actions, meetings, events, and supporting materials to promote stakeholder understanding and commitment.

Project Management

• Work within an established project management plan to achieve specific goals.
• Implement data analytic projects from start to finish and manage stakeholders throughout the project. Communicate the project status back to business or within the team.

Continuous Improvement

• Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.

Data Management

• Help others get the most out of data management systems by providing support and advice.
• Ensure that data is accurate and is aligned to policies and procedures set out by TIH.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Performance Management

• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); 3 year degree in Information Technology / Sciences / Informatics / Applied Mathematics / Statistics / Quantitative sciences / Actuarial sciences / Data Mining / Economics (Essential); Master’s Degree in Information Technology / Sciences / Informatics / Applied Mathematics / Statistics / Quantitative sciences / Actuarial sciences / Data Mining / Economics (Advantageous)

Experience

• 3 to 5 years working experience within an analytical, data science or computer science environment (Essential); Data analytics and optimisation using the latest statistical tools and packages (Essential); Experience in financial insurance environment (Advantageous).

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Job Purpose

• To partner with operational heads, to ensure that financial information is reported in line with IFRS standards, company policy and business requirements. Provide commercial and financial oversight in supporting the operational heads, while monitoring performance to approved budgets. Maintain appropriate communication channels between finance and business.

Responsibilities

Financial Management & Control

• Track progress against budgets within established finance systems and report variances to more senior colleagues.
• Work within established systems to deliver prescribed outcomes for a designated area of financial control. Able to monitor and control expenditure. Able to interpret the impact of unusual figures identified by analytical review. Able to prepare budgets and forecasts in cooperation with senior managers.

Data Collection & Analysis

• Anomalies are identified and then investigated together with financial accountants to ensure processing is
• complete and accurate. If the investigation does not yield
• satisfactory results, the management accountant proceeds to investigate the source of data Analyse financial
• data, extracts and define relevant information. Interpret data for the purpose of determining past financial
• performance and forecast preparation by business unit and consolidation into personal lines.

Cost Accounting

• Evaluate costs and identify variances or opportunities to improve profitability and increase profitability for more senior colleagues.
• Perform ratio analysis as well as the interpretation of variances eg. surplus ratio, claims ratio, expenses ratio, and other cost accounting metrics.

Budgeting & Costing

• Track budgets and report variances to more senior colleagues.
• Deliver a budget for an area of the organisation or conduct complex analyses on budget progress in other areas of the organisation. Running staff lists to ensure each business unit / cost centres have the correct allocation. Budget system management. Assist heads with population of templates.
• Liaise between key stakeholders in order to ensure that the budget is accurate and follows logic.
• Provide instruction and answer questions relating to budget procedures. Identifies budget issues, provide alternative solutions, and resolve problems.
• Manage the various budget iterations between heads and exco expectations.

Operational Compliance

• Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

Insights and Reporting

• Prepare and coordinate the completion of various financial reports.

Personal Capability Building

• Keep abreast of laws and regulations that apply to this particular function or field of professional expertise, maintain up to date compliance.

Education

• Bachelor of Commerce: Finance (Required)

Experience

• Minimum 2 years’ Financial Management Accounting experience 
• 2 years’ Financial Services background (Advantageous).

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Job Purpose

• Design user interface and the visual and user-experience elements of digital products through research, testing, planning and iteration. Translate high-level requirements into interactive designs, and transform them into attractive, intuitive, and functional user interfaces.

Responsibilities

Design and Conceptualization

• Work effectively with cross-functional teams to conceptualize products and services, leveraging data to drive original design ideas and decisions using Brand CI

Customer Experience Mapping

• Lead implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify customer pain points, challenges, and hurdles; advise on approaches to eliminate negative experiences and enhance customer interactions

Customer Needs/Experience Research

• Complete research and analyze data to develop and/or support a sound understanding of customer segments, trends, needs, and expectations

Product and Solution Development

• Define and deliver products and services that meet customer needs by selecting the best possible approaches available within established systems

Internal Client Relationship Management

• Contribute to the management of partnering relationships with internal clients, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans
• Improvement / Innovation
• Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager

Customer Experiences Implementation

• Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing

Personal Capability Building

• Act as subject matter expert in an area of expertise. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media

Education

• Matric / Grade 12/ SAQA Accredited Equivalent (Essential); A relevant design related qualification (degree / diploma / certificate) (Essential)  (Required)

Experience

• 5 or more years' UX/UI design experience (Essential); Experience in the Financial Services industry (Advantageous). 1 or more years' experience of general supervision of more junior colleagues (Essential)

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Job Purpose

• Effectively and efficiently support the specific teams with operational requirements, maintain effective relationships with external partners and internal personnel through effective administrative activities in order to meet business requirements

Responsibilities

Administration

• Produce, update and provide best practice administrative support to the team and external partners. Ensure effective management of Manager's diary. Maintain records of the birthday calendar for Internal teams and external partners. Log technical issues on behalf of internal and external partners.
• Ensure Travel arrangements (Car Hire, Accommodation and Flights) are completed.
• Assist Human Resources with quality assurance of staff lists, data verification, and leave management. Initiate and monitor the administration of onboarding and/or offboarding processes to ensure that all processes are completed accurately, efficiently, and on time. Coordination of RE and STI courses and ensure the coordination of surveys.

Document Preparation

• Prepare moderately complex documents using a variety of computer applications such as Microsoft Office. Also responsible for gathering and summarizing data for reporting purposes. Ensure the accuracy of commissions and ad hoc reports. Assist and support manager's with the preparation of presentations. Collaborate and provide support for compliance documents. Ensure all documents are prepped and aligned to the requirements.

Stakeholder Engagement

• Assist with stakeholder engagement by arranging actions, meetings, events, and supporting materials to promote stakeholder understanding and commitment.

Work Scheduling and Allocation

• Design monthly schedule and, if necessary, assign work to managers in order to speed up office workflow and ensure high-priority tasks get done. Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance.

Budgeting & Costing

• Track budgets and report variances to more senior colleagues. Maintenance of costs in the budget. Research and process online orders. Manage the process of reconciliation regarding the team procurement cards.

Personal Capability Building

• Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Secretarial and/or Administrative Qualification (Advantageous) Regulatory Exam (Advantageous)

Experience

• 2 - 3 years’ work experience in an Team Assistant related role (Essential); Experience within Financial Services Industry (Advantageous).

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Job Purpose

• Contributes to the organisational strategy by developing and reporting financial insights, implementing, and managing strategic initiatives to enhance customer interaction and staff satisfaction in order to achieve company targets and objectives. In addition, the role will contribute to enhance internal customer interaction through immersion and commercial partnering with Business. Focusing on commercial deals to ensure commercial viability and accurate financial reporting. Ensure that strategic planning, budgeting, forecasting and financial / management reporting processes within the Short Term Insurance vertical are produced accurately and on time whilst adding value by providing insights and analysis.

Responsibilities

Financial Modeling

• Undertake strategic and tactical financial analysis, modeling, and evaluation to support business leaders in their decision making. Aiding business in structuring new commercial deals taking into account optimal TIH profit requirements whilst satisfying new partner relationship and expectations. Post project implementation tracking/reporting. Raise post project flags with relevant stakeholders and assist with implementation of corrective action measures within the agreed SLA.
• Manage the project review process; accurate and relevant information and recommendations provided to stakeholders to enable progress evaluation and agreement of change. Act as a custodian of existing STI business cases financial modelling to evaluate ability/feasibility using applicable financial management tools i.e., NPV, IRR etc. and provide recommendations to senior management Lead ad-hoc analytical/modelling work to provide insights into critical decision factors. Timely hand-over of new business reports.

Insights and Reporting

• Set and lead execution of the data and analytics reporting plan, creating strategies and templates to report data in a meaningful way. Create, present, and communicate high-impact data and analytics insights and recommendations to critical internal and external stakeholders. Provide STI level FP&A insights. Assist the head of FP&A in updating reports with the latest results and variances; forming supporting commentary; and meeting corporate deadlines. Work closely with the Finance Operations and Systems team to build and enhance current processes and tools to facilitate the right level of management reporting / KPI reporting in the group to senior leadership. Provide high quality ad-hoc analysis as required.

Stakeholder Engagement

• Identify and manage stakeholders up to top management level, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions. Manage relationships with internal clients and act as a business partner to them, building high levels of professional credibility and mutual trust, and managing the deployment of appropriate internal and/or external resources to support in delivering business strategy and plans.

Budgeting

• Develop and/or deliver budget plans in collaboration with the relevant stakeholders. Work with the head of FP&A (STI) on budgeting and financial forecasting relating to Short Term Insurance.

Performance Management

• Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of team / personal objectives. Advise on corrective action measures where necessary to ensure the achievement of annual business objectives.

Leadership and Direction

• Identify and communicate the actions needed to implement the function's strategy and business plan within the business area or department; explain the relationship to the broader organisation's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.

Financial Management and Control

• Manage a significant portion of the organisation's financial management and/or control processes including strategic investment areas.

Data Collection and Analysis

• Make authoritative recommendations based on expertise that have a significant impact on the business over the short and long term. Recommendations could be technical or professional in nature.

Financial Information Systems

• Plan and deliver financial systems changes and manage the team on a day-to-day basis to meet project timelines and quality and budget requirements. Engage with finance users to identify requirements and work with the team to design solutions.

Financial Policies, Guidelines, and Protocols

• Develop and deliver financial guidelines and protocols to ensure the company complies with regulations and good financial practice.

Personal Capability Building

• Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Information and Business Advice

• Provide authoritative specialist advice to the leadership team of a business vertical or subsidiary to guide the implementation of policy and the design and implementation of projects and change initiatives.

Functional Strategy Formation

• Lead the development and implementation of commercial strategy for an important area of responsibility within a function, anticipating complex issues, challenges, and opportunities, and ensuring integration with wider functional strategy.

Education

• Post Graduate degree/diploma in Business Related Field (Essential); CIMA (Advantageous)  (Required)

Experience

• 5 or more years' experience in Insurance Industry within Finance Department (Essential);. 3 or more years' management experience  (Essential)