Senior Vice President Digital and IT at Imperial Logistics

Serves as the single point of contact for all Logistics Africa D&IT requirements and demand at an executive level. Accountable for managing IT end-to-end for Logistics Africa in terms of budgets, resources and ensuring the delivery/provision of all D&IT services.

Job Outputs / Key Accountabilities:

• Lead and manage the execution of end-to-end D&IT activities on behalf of the business, including the activities executed by other D&IT functions and external vendors
• Derive the strategic IT imperatives from the business strategy and business plans ensuring alignment with the D&IT strategy
• Formulate governance and compliance models and frameworks for D&IT in order to identify and manage risk liabilities
• Formulate the D&IT operational budget for the business unit to ensure that the strategic deliverables are adequately budgeted for
• Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations for D&IT Logistics Africa to ensure an optimal working environment
• Create an engaging, enabling and productive work climate aligned to the employee value proposition by demonstrating leadership through personal commitment to organisational values
• Formulate integrated service delivery frameworks to ensure exceptional D&IT service

Provide strategic leadership and oversight:

• Integration between business IT teams and D&IT to ensure alignment and quality of service execution
• Relationship building across the Imperial’s businesses by sharing business information knowledge
• Performance of existing portfolio and D&IT systems in terms of contribution to business objectives, functionality, stability and value for the business
• Effective decision making to achieve revenue, profitability and strategic goals in line with the business’s strategic plans
• Effective management of scope, budget and expenses for IT within the business
• Investigation and identification of business needs and information gaps, and implement optimisation opportunities
• Supporting adoption of strategic D&IT initiatives and solutions by the business
• Balancing of needs of stakeholders in achieving service levels whilst maintaining compliance to D&IT governance/policies and standards
• Alignment of new requirements and/or opportunities to the business’s strategic intent
• Prioritisation of demand with stakeholders based on budget and resource constraints
• Synergies within projects and/or programmes across Imperial and include synergies within a balanced and optimised D&IT portfolio
• Review of project portfolio and proactively ensure all lagging projects have contingency and solutions
• Standardized approach to the way in which customer feedback is handled and resolved
• Identification of insights and creation of strategies to improve customer satisfaction and performance for the business, share strategies with other businesses
• Continuous improvement: Identify, advocate for and lead business improvement and change. Create culture of continuous improvement and change agility

Ensure:

• The demand and supply management processes effectively facilitate continuous process improvements
• Standardized integrated demand reporting, including forecasting, budgeting and resource planning
• Service level agreements are aligned to business service requirements
• Collaboration and co-ordination between all parties by serving as the subject matter advisor for D&IT
• Liaison with key customer representatives to manage and resolve escalated issues and risks

Development and/or drive:

• An integrated view of the business IT Portfolio and the overall D&IT portfolio
• A standardized approach to the way in which customer feedback is handled and resolved
• IT opportunity identification/service enhancements that will result in value being unlocked for the business
• Strategic relationships across the business

Adhere to:

• All corporate governance, processes, procedures and statuary, legal and other requirements

Minimum Qualifications:

• IT/Business Related Post-Graduate Degree
• BSc (Hons) Information Systems Technology
• BCom (Hons) Informatics
• ITIL Foundations

Desired Qualifications:

• ITIL Intermediate: Service Strategy
• Business Relationship Management Professional Certification
• Business Communications Certification

Minimum Experience:

• A minimum of 10 years+ Senior IT Management experience in a corporate environment leading the Digital & IT Function.

Behavioural Competencies:

• Formulating Strategies and Concepts
• Entrepreneurial and Commercial Thinking
• Persuading and Influencing
• Deciding and Initiating Action
• Leading and Supervising
• Adapting and Responding to Change
• Coping with Pressures and Setbacks
• Presenting and Communicating Information
• Relating and Networking
• Adhering to Principles and Values

Technical Competencies:

• Prioritisation skills and experience
• Strong customer focus
• Good understanding of industry trends