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  • Posted: Apr 29, 2025
    Deadline: Not specified
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  • OpenSource Intelligent Solutions (Pty) Ltd was established in South Africa in 1993 to address the need for the competent supply of professionals across all areas of SAP and complimentary technologies. We have since expanded to offer our services on a global basis and we are recognised for our excellence in the provision of relative and customised services...
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    SerciceNow Operations Engineer

    • Are you a tech-savvy, process-driven pro with a knack for operations and a love for innovative environments? Then buckle up — we’re looking for a Senior Operations Engineer to join our high-energy, future-focused team. If you thrive in dynamic, global teams and enjoy solving real-world challenges through cutting-edge tech, this role was made for you!

    ESSENTIAL SKILLS YOU BRING TO THE PARTY:

    • You’re a ServiceNow Advanced User and an IT Service Management Advanced User
    • You rock Problem, Incident, and Change Management
    • You own Operational Elements like planning, testing, deployment, and refinement
    • You're a Technical Lifecycle Management Advanced User with solid Security Management know-how
    • You’re ready for additional responsibilities as defined by the Agile Working Model (AWM) Charter

    BONUS POINTS IF YOU’VE GOT:

    • Agile development methodologies experience
    • Know-how in Confluence / Jira, DevOps
    • Familiarity with Apache Kafka, Kibana, Grafana, or Terraform
    • Working knowledge of Cloud Architecture

    YOUR QUALIFICATIONS & EXPERIENCE:

    • A relevant IT Degree, Diploma, or equivalent Work Experience
    • 5–8 years as a Software Engineer
    • 1+ year experience with Public Cloud platforms

    WHAT YOU’LL BE DOING (AND ROCKING AT):

    • Collaborating with Team Leads, Stakeholders, and IT Product Owners on operations
    • Ensuring high-quality operability throughout application lifecycles
    • Owning IT Operations processes (IT.03 Monitor and Operate IT Product)
    • Leading release, change, and technical lifecycle management
    • Prioritising and advising on application scope and resource decisions
    • Championing KPIs, security measures, availability, and post-mortem reviews
    • Supporting Agile processes and IT governance every step of the way
    • Are you a tech-savvy, process-driven pro with a knack for operations and a love for innovative environments? Then buckle up — we’re looking for a Senior Operations Engineer to join our high-energy, future-focused team. If you thrive in dynamic, global teams and enjoy solving real-world challenges through cutting-edge tech, this role was made for you!

    ESSENTIAL SKILLS YOU BRING TO THE PARTY:

    • You’re a ServiceNow Advanced User and an IT Service Management Advanced User
    • You rock Problem, Incident, and Change Management
    • You own Operational Elements like planning, testing, deployment, and refinement
    • You're a Technical Lifecycle Management Advanced User with solid Security Management know-how
    • You’re ready for additional responsibilities as defined by the Agile Working Model (AWM) Charter

    BONUS POINTS IF YOU’VE GOT:

    • Agile development methodologies experience
    • Know-how in Confluence / Jira, DevOps
    • Familiarity with Apache Kafka, Kibana, Grafana, or Terraform
    • Working knowledge of Cloud Architecture

    YOUR QUALIFICATIONS & EXPERIENCE:

    • A relevant IT Degree, Diploma, or equivalent Work Experience
    • 5–8 years as a Software Engineer
    • 1+ year experience with Public Cloud platforms

    WHAT YOU’LL BE DOING (AND ROCKING AT):

    • Collaborating with Team Leads, Stakeholders, and IT Product Owners on operations
    • Ensuring high-quality operability throughout application lifecycles
    • Owning IT Operations processes (IT.03 Monitor and Operate IT Product)
    • Leading release, change, and technical lifecycle management
    • Prioritising and advising on application scope and resource decisions
    • Championing KPIs, security measures, availability, and post-mortem reviews
    • Supporting Agile processes and IT governance every step of the way

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to OpenSource Intelligent Solutions (Pty) Ltd on www.linkedin.com to apply

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