SerciceNow Operations Engineer at OpenSource Intelligent Solutions (Pty) Ltd

• Are you a tech-savvy, process-driven pro with a knack for operations and a love for innovative environments? Then buckle up — we’re looking for a Senior Operations Engineer to join our high-energy, future-focused team. If you thrive in dynamic, global teams and enjoy solving real-world challenges through cutting-edge tech, this role was made for you!

ESSENTIAL SKILLS YOU BRING TO THE PARTY:

• You’re a ServiceNow Advanced User and an IT Service Management Advanced User
• You rock Problem, Incident, and Change Management
• You own Operational Elements like planning, testing, deployment, and refinement
• You're a Technical Lifecycle Management Advanced User with solid Security Management know-how
• You’re ready for additional responsibilities as defined by the Agile Working Model (AWM) Charter

BONUS POINTS IF YOU’VE GOT:

• Agile development methodologies experience
• Know-how in Confluence / Jira, DevOps
• Familiarity with Apache Kafka, Kibana, Grafana, or Terraform
• Working knowledge of Cloud Architecture

YOUR QUALIFICATIONS & EXPERIENCE:

• A relevant IT Degree, Diploma, or equivalent Work Experience
• 5–8 years as a Software Engineer
• 1+ year experience with Public Cloud platforms

WHAT YOU’LL BE DOING (AND ROCKING AT):

• Collaborating with Team Leads, Stakeholders, and IT Product Owners on operations
• Ensuring high-quality operability throughout application lifecycles
• Owning IT Operations processes (IT.03 Monitor and Operate IT Product)
• Leading release, change, and technical lifecycle management
• Prioritising and advising on application scope and resource decisions
• Championing KPIs, security measures, availability, and post-mortem reviews
• Supporting Agile processes and IT governance every step of the way
• Are you a tech-savvy, process-driven pro with a knack for operations and a love for innovative environments? Then buckle up — we’re looking for a Senior Operations Engineer to join our high-energy, future-focused team. If you thrive in dynamic, global teams and enjoy solving real-world challenges through cutting-edge tech, this role was made for you!

ESSENTIAL SKILLS YOU BRING TO THE PARTY:

• You’re a ServiceNow Advanced User and an IT Service Management Advanced User
• You rock Problem, Incident, and Change Management
• You own Operational Elements like planning, testing, deployment, and refinement
• You're a Technical Lifecycle Management Advanced User with solid Security Management know-how
• You’re ready for additional responsibilities as defined by the Agile Working Model (AWM) Charter

BONUS POINTS IF YOU’VE GOT:

• Agile development methodologies experience
• Know-how in Confluence / Jira, DevOps
• Familiarity with Apache Kafka, Kibana, Grafana, or Terraform
• Working knowledge of Cloud Architecture

YOUR QUALIFICATIONS & EXPERIENCE:

• A relevant IT Degree, Diploma, or equivalent Work Experience
• 5–8 years as a Software Engineer
• 1+ year experience with Public Cloud platforms

WHAT YOU’LL BE DOING (AND ROCKING AT):

• Collaborating with Team Leads, Stakeholders, and IT Product Owners on operations
• Ensuring high-quality operability throughout application lifecycles
• Owning IT Operations processes (IT.03 Monitor and Operate IT Product)
• Leading release, change, and technical lifecycle management
• Prioritising and advising on application scope and resource decisions
• Championing KPIs, security measures, availability, and post-mortem reviews
• Supporting Agile processes and IT governance every step of the way