Service Administrator Level 2 Global Grade 07 at Barloworld Equipment

Key Output

•  Accurately capture relevant data from external and internal customers
•  Resolve internal and external customer queries
•  Maintain relevant administrative environment
•  Open work orders and order parts
•  Close work orders on job completion
•  Timesheet capturing
•  Assist with WIP
•  Provide administrative support to service operation
•  Achieve cost centre financial target and KPIs
•  Effectively control cost centre expenses
•  Initiate job reversals
•  Provide guidance and advise on documentation for customers (Service reports, quotations and invoices)
•  Follow up with external and internal customers on incomplete data
•  Accurately perform relevant process steps

Qualification, Experience and Competencies

• Grade 12.
• Service Admin experience – minimum 3 years
• Post matric qualification – added advantage
• An understanding of relevant processes & KPI’s
• Computer literate – MS Office
• Be able to work on CRM, AMT, SIS & SAP
• A technical background and Super-user experience