Fresh Jobs at Barloworld Equipment

Key Output

•  Accurately capture relevant data from external and internal customers
•  Resolve internal and external customer queries
•  Maintain relevant administrative environment
•  Open work orders and order parts
•  Close work orders on job completion
•  Timesheet capturing
•  Assist with WIP
•  Provide administrative support to service operation
•  Achieve cost centre financial target and KPIs
•  Effectively control cost centre expenses
•  Initiate job reversals
•  Provide guidance and advise on documentation for customers (Service reports, quotations and invoices)
•  Follow up with external and internal customers on incomplete data
•  Accurately perform relevant process steps

Qualification, Experience and Competencies

• Grade 12.
• Service Admin experience – minimum 3 years
• Post matric qualification – added advantage
• An understanding of relevant processes & KPI’s
• Computer literate – MS Office
• Be able to work on CRM, AMT, SIS & SAP
• A technical background and Super-user experience

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Key Output

•  Ensure improved product health for all products in area of responsibility.
•  Provide support for new product introduction.
•  Present product issues to management.
•  Assist artisans and TA’s with complex troubleshooting on machines and components.
•  Do failure analysis on failed components and parts.
•  Compile comprehensive condition and failure reports.
•  Compile informative product issue reports and address to Service Engineering and management.
•  Ensure latest product updates are shared, issued and executed.
•  Provide expert technical support for Warranty resolution and 1 hour training sessions.
•  Ensure effective self-management and performance ownership.
•  Ensure resolution of product issues according to Service Letter guidelines.
•  Negotiate with Caterpillar on Warranty issues.
•  Interact with SEENG and Caterpillar on product issues.
•  Monitor product health ,Carry out field follow projects
•  Remotely and physically troubleshoot complex failures on machines

Qualification, Experience and Competencies

Minimum requirements:

•  Grade 12 / N3
•  Qualified Artisan. [Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic)
•  Must have completed Caterpillar Advance certification.
•  Minimum of 12 years post-apprentice/learner ship experience of which 5 years should be field service] (external candidates)
•  Minimum of 3 years’ experience as a Technical Analyst.
•  Exceptional knowledge of product operating systems, testing and adjusting, and troubles shooting.
•  Exceptional trouble shooting, problem solving and failure analysis skills.
•  Be able to compile accurate and professional reports (Failure and conditional)
•  Understand impact of site severity conditions and how it impacts machine health.
•  Demonstrated practical and theoretical knowledge transfer skills.
•  Sound interpersonal relationship skills.
•  Computer Literate (MS Office & Caterpillar systems)
•  Familiar with the use of Service Technician Workbench
•  Familiar with Caterpillar Websites (e.g. SIMSI, PIS, DSN, etc.)
•  Business communication and presentation skills.
•  Planning and prioritizing of tasks.
•  Understand the BWE Quality system.

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Key Output

•  Assist the Boilermakers in their day-to-day activities in the Welding Bay.
•  Assist in the assembly and disassembly of fabricated components.
•  Know the use of tools, and which tools are used for which jobs and ensure the assembler has them within reach.
•  Assisting with rigging operations.
•  Assist with housekeeping operations.
•  Clean and maintain facilities and equipment.
•  Assist artisan / operatives to obtain and check parts for jobs.
•  Maintain a safe and orderly workplace.

Qualification, Experience and Competencies

• Grade12
• Relevant previous work experience advantageous.
• Physically lift, keep in place and / or move up to 20kg or use appropriate lifting and slinging equipment for objects larger in size.
• Ability to obtain certification as forklift operator within 90 days of appointment.
• Ability to obtain certification as overhead / jib crane operator within 90 days of appointment.
• Ability to follow instructions under supervision.
• Drivers licence – Code B will be an added advantage.
• Be able to work at heights and confined spaces.
• Be aware of safety rules and regulations in the work environment.

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Key Output

•  Carry out auto electrical and electronic repairs and maintenance on Earthmoving Equipment in workshop, customer sites or field service.
•  Trouble shoot, Analyse and find root cause failures on electric and electronic components. Remove, repair and install auto electrical and electronic components.
•  Upgrade system files and do download on electronic systems.
•  Install, calibrate and test support systems on machines.
•  Quickly and efficiently, deal with all customer’s auto electrical breakdowns.
•  Do non-electrical and air-conditioning maintenance and repairs on Earthmoving machines.
•  Compile accurate customer service reports.
•  Transfer knowledge to colleagues.
•  Comply with Company and customer safe work practices.
•  Maintain professional image when representing BWE on customer site.
•  Effective self-management and performance ownership.
•  Comply with Contamination Control requirements.
•  Control own admin (labour booking, service reports, part returns, expenses etc.).

Qualification, Experience and Competencies

•  Matric or equivalent
•  Minimum 5 years post qualification experience on electric and electronic systems on Caterpillar machines
•  Good troubleshooting and problem-solving skills on electrical and electronic systems
•  Caterpillar machine specific technical knowledge and skills.
•  Good understanding off Caterpillar electrical and electronic systems
•  Experience on air conditioning maintenance and repairs.
•  Applicable attachments product operation knowledge.
•  Knowledge and / or exposure to ISO quality systems.
•  Good technical report writing skills.
•  Good Computer Literacy (SIS, STW & ET) knowledge.
•  Drivers licence – Code B.
•  Sound interpersonal and communication skills.

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Key Output

•  Long term vision and strategy for products
•  Industry Ambassador representing BWE and CAT, internally as well as externally.
•  Development and execution of the overall product strategy
•  Facilitate S&OP process i.e. machine forecasting, marketing intelligence, growth plan execution, CAT & BWE Alignment
•  Develop pricing strategy: machine configurations and price alignment with Sales and Caterpillar including special pricing and sales price list
•  Maintain and build external relationships with other CAT Dealers as well as customers.
•  Maintain internal relationship with Marketing, Sales, Supply Chain, Aftersales, LOB & Caterpillar.
•  Facilitate S&OP process i.e. machine forecasting, marketing intelligence, growth plan execution, CAT & BWE Alignment
•  Develop machine configurations and price alignment with Sales and Caterpillar including special pricing and sales price list
•  Maintain and build external relationships with other CAT Dealers as well as customers.
•  Drive sales/product group PINS by prospecting for new customers and managing existing customer base with the sales teams.
•  Develop support programmes to drive product sales & targets.
•  Use existing product programmes to offer added value and solutions to customers proactively.
•  Increase machine sales, PINS, and profitability.
•  Identify and visit potential customers to achieve incremental machine sales.
•  Identify and implement marketing strategies.
•  Implement actions reflected in the annual marketing/business plan.
•  Act as a single point of contact between all Dealer departments, customers, and Caterpillar regarding the represented product(s).
•  Analyse problems/opportunities and recommend sales strategies to improve sales efforts.
•  Analyse and report significant competitive activity affecting sales of represented Product(s).
•  Train sales team on product and applications.

Qualification, Experience and Competencies

•  Tertiary Qualification or Equivalent
•  B. Engineering/Marketing Degree an advantage
•  2 to 5 years’ related business experience in sales/marketing environment
•  BWE Leadership Development Course (MMDP) an advantage
•  High competence in Microsoft Office and PowerPoint
•  Data analysis skills/background
•  Product knowledge/overview
•  Sound Business Acumen
•  Influencing and negotiation, Problem solving skills, Relationship management and Customer responsiveness
•  Strong communication

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Key Outputs

•  Ensure accuracy and validity of pricing of all parts in the system.
•  Execute Price changes accurately. Align parts pricing with Supplier price files, taking into account external factors.
•  Accurately upload the vendor pricing on the date it becomes effective.
•  Align and execute the requirements of different customer pricing strategy.
•  Create and maintain master data records.
•  Do a trend analysis of the effectiveness of pricing and communication (parts planning and warehousing) of the expected effect on inventory.
•  Total support and commitment to all operational queries and requests with regards to parts pricing.
•  Maintaining discounts and promotions for Product Support and Marketing on all sales channels.
•  Assist during User acceptance testing for IT projects related to Parts Pricing.
•  Attend to all material master data queries.

Qualification, Experience and Competencies

• Minimum requirements: BCom. Business and financial acumen.
• Experience in similar operations with focus on suppliers.
• Large volumes across multiple organisations.
• 3 - 5 years operational experience
• Advance experience in MS excel.
• Attention to detail.
• Sound SAP MM and CRM knowledge

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Key Output

Month end responsibilities

•  Income statement review
•  Review and verify financial transactions to ensure accuracy
•  Month end journals
•  Prepare month end recons and reports
•  Goods in transit review
•  Responsible for the Management of parts depreciation accounting

Audit responsibilities

•  Liaison between auditors and regions for all parts queries
•  Assist the regions with any submissions to auditors when required
•  Prepare and submission of parts depreciation reports/analysis/recons to auditors

Parts accounting

•  Cost and variance analysis (incl Parts depreciation analysis)
•  Effective cost and financial reporting
•  Inventory/cost accounting
•  Maintain accurate records of inventory transactions and recons
•  Understanding standard costing (and impact thereof)

Other

•  Parts projects to improve efficiency, completeness and accuracy
•  Parts internal audit assistance (Support to line of business and regions)
•  Ad hoc requests (From LOB and regions)
•  Budgeting and forecasting
•  Audit committee paper
•  CAT KPI quarterly reporting

Qualification, Experience and Competencies

•  3 - 5 years’ experience
•  SAIPA/CIMA

 Other skills:

• Accuracy and Advanced Numeracy
• Report Writing
• Time management skills
• Organised
• Attention to detail and detail orientated
• Problem solving (and creativity to solve problems when needed)
• Integrity, ethical, adaptability, flexibility, communication
• Good analysing skills (analytic reasoning)
• Great with teamwork and obtaining info from different sources (collaboration)
• Critical thinking
• Business knowledge

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Key Output

• Maintain order creation requirements
• Maintain completed jobs paperwork via job costing and invoice collection
• Provide administrative support to Rental service operations
• Achieve cost centre financial targets and key performance indicators (KPI’s)
• Resolve internal and external customer queries
• Safety

Qualification, Experience and Competencies

 Grade 12

• 1-2 yrs. working experience,
• Computer Literate
• Basic numeracy skills
• Good analytical skills
• Accuracy and attention to details.
• Good Time management
• Sound communication skills

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Key Output

• Disassemble, inspect, evaluate, and assemble components to OEM standard.
• Compile accurate component analysis and reports
• Maintain professional image when representing BWE
• Warranty, REMAN returns
• Compile component condition / failure reports Safety Orientated
• Repair and Maintain CAT Drills
• Compile accurate customer machine analysis and reports including Machine Inspection Reports (MIR’s) and Technical Analysis Reports (TA’s)
• Maintain professional image when representing BWE ,
• Ensure safe work practice
• Control Contamination,
• Control own admin (labour booking, service reports, part returns, expenses etc.)
• Follow through to ensure that quality and productivity standards of own work are consistently and accurately maintained.

Qualification, Experience and Competencies

• Matric or equivalent
• Qualified in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) NQF 3
• Component specific technical knowledge and skills
• Sound interpersonal and communication skills
• Basic technical report writing,
• Basic business and financial understanding
• Computer Literacy (SIS, STW & ET) knowledge
• Opencast experience – minimum 5 years
• Applicable product knowledge
• Drivers licence – Code C1
• Understanding of supplier warranty systems, policies & procedures
• Experience on CAT drills will be an added advantage.

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Position Outputs

• Install and Drive a culture of Zero Harm aligning to the Site's standards,
•  BWE standards and our Principals (CAT).
• Implement and execute the onsite Condition Monitoring strategy.
• Responsible for implementing formalised Condition Monitoring practices and procedures
• Conduct frequent Condition Monitoring assessments to ensure compliance to practises and procedures.
• Implement corrective steps if needed and follow up to ensure compliance.
• Lead and oversee on site defect detection and root cause analysis.
• Recommend corrective actions for implementation based on planned, before failure principles.
• Monitor corrective action implementation based on defect detection and root cause analysis recommendations.
• Drive recommended actions, deriving from root cause analysis.
• Manage and oversee the Application severity assessments (incl operator abuse) and reporting to the Technical Support Manager.
• Manage and oversee on site Product Problem Management and Service Letter execution.
• Work in close cooperation with regional technical department and central Service Engineering Department.
• Advise Planning Department of recommend actions related to equipment health, maintenance application and operation.
• Review short- and long-term component replacement schedule/ forecast by utilising condition monitoring information (daily inspection, oil samples, machine health incidents, operator abuses and site severity) and MARC component budget information from Analyzer or AMT

Qualifications, Experience and Competencies

• B. Engineering (Mechanical Engineer) or Grade 12 with formal artisan qualification.
• Sound machine and component operational knowledge.
• Minimum Required Experience 5 years of previous Machine analytical and troubleshooting experience.
• Solid understanding of oil analysis interpretation.
• Basic understanding of technology enabled solution
• Track record of successful machine systems troubleshooting including oil sample results interpretation and machine health systems (VIMS, Site Severity, ET, FPO)
• Sound Equipment Management Skills
• Good working knowledge of the Minerals Act (with sound knowledge of safety rules and regulations)
• Sound MS Office knowledge with emphasis on Excel
• Good understanding of CAT Warrant and Problem-Solving Skills
• Analytical thinking and judgement
• Numerical reasoning skills

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Position Outputs

• Monitor machine health through EM solutions
• Ensure that undercarriage component forecasting management is in place and carried out timeously
• Conduct machine inspections on earthmoving equipment as required
• Ensure that operational abuse is kept to a minimum and that machines are operated to their full capabilities
• Perform Machine Inspections and Undercarriage Management
• GET wear analysis Blade/Bucket and compile reports
• Machine operator and application evaluation
• Site severity analysis
• Inspection conversion to quote and quote conversion to order.
• Undercarriage Management / Wear trend analysis
• Machine downloads and Reports on downloaded events
• Manage the undercarriage replacements on the Caterpillar Horizon program
• Inspection conversion to quote and quote conversion to order.

Qualifications, Experience and Competencies

• Qualified diesel/earthmoving equipment mechanic (or equivalent qualification)
• Three years Caterpillar experience as a mechanic
• Computer literate (MS Office, CAT Software)
• Sound business communication skills
• Sound technical knowledge of product brands
• Must have strong interpersonal and negotiation skills
• Strong problem-solving abilities and abilities to make decisions