Service Advisor- Kia Germiston at Motus Holdings Limited

About the Role

• We are seeking a dedicated Service Advisor to join our team at Kia Germiston. In this front-facing role, you will serve as the main point of contact for customers seeking vehicle maintenance and repair services.
• Your primary focus will be to ensure customer satisfaction by providing clear communication, effective problem-solving, and exceptional service throughout the service process.

Key Responsibilities

• Act as the primary liaison between customers and the service department, managing service appointments and follow-ups.
• Assess customer needs and recommend appropriate maintenance or repair services based on the vehicle's condition and manufacturer specifications.
• Provide accurate estimates and information regarding service timelines and costs, ensuring transparency with customers.
• Document customer interactions and service history through our digital management system to maintain comprehensive records.
• Coordinate with technicians to ensure timely and efficient service delivery while communicating updates to customers.
• Resolve customer complaints or concerns in a professional and timely manner to enhance overall satisfaction.
• Promote service specials and maintenance programs to encourage repeat business and service loyalty.
• Stay informed about product updates, technical service bulletins, and repairs and service processes to provide accurate information to customers.

Requirements

• Relevant qualifications in Automotive Service Management or a similar field.
• Demonstrable experience in a customer-facing role, preferably within the automotive industry.
• Strong communication and interpersonal skills, with a focus on customer service excellence.
• Proven track record of managing multiple tasks in a fast-paced environment effectively.
• Sound technical knowledge of vehicle maintenance and repair practices.
• Proficiency in using service management software or related systems.
• Ability to work collaboratively in a team environment while maintaining a strong focus on individual performance metrics.

Preferred Qualifications

• Certification as a Vehicle Service Advisor or similar qualifications will be an advantage.
• Experience with specific Kia product lines or familiarity with automotive repair processes is preferred.
• Additional training in customer relationship management or sales techniques.
• Knowledge of current automotive technologies and trends.

Closing Date 06 August 2026