Service Advisor - Renault Melrose at Motus Holdings Limited

Job Purpose

• To provide support services to customers during the complete vehicle service process through communication, by providing feedback and after service follow ups and adhering to all administration requirements.

Minimum Experience

• 2 - 3 years' experience in a similar environment

Minimum Qualification

• Matric
• Any relevant qualification would be advantageous

Minimum Requirements

•  Compliance with Health and Safety Regulations.
•  Sound understanding of Dealer Standards.
•  Sound understanding of the concept and application of variable margin.
•  Sound Finance/Accounts understanding.
•  Sound understanding of the concept and application of CSI principles.
•  Sound understanding of human resource procedures in the context of legislative and regulatory frameworks.
• Demonstrated ability to operate a computer including operating systems, MS Office, Internet, email and the application of peripherals such a printer and scanner.

GENERIC JOB OUTPUTS
PROCESS

• Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act (CPA) and others.
• Deliver on agreed performance targets according to set procedures and service level agreements. 
• Ensure accurate administration of invoices, refunds/payments etc. and other relevant documentation, to maintain excellent standards.
• Ensure customer assets are safe-guarded as per company policies and procedures. 
• Execute work in line with governance and compliance processes. 
• Identify and apply known solutions to operational challenges and escalate unresolved issues. 
• Record and report on work activities to provide timely and accurate information for decision making in area of accountability. 
• Update relevant stakeholders and/or prepare all applicable documentation for loan/replacement
• vehicles in accordance with company/M/Importer standards, company policies and SOP's.

FINANCE

• Execute work activities effectively and efficiently in order to maximise efficiencies and reduce unnecessary delays in achieving goals of the office.

CLIENT

• Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
• Maintain customer database and communicate on an ongoing basis by providing service details, feedback on complaints and any concerns that the customer might have.
• Continuously monitor actual process turnaround times, quality standards and resolve issues speedily in accordance with company/M/Importer standards, to meet and exceed CSI objectives.
• Deliver work activities effectively to satisfy customers.
• Provide accurate information to customers on products and available services to ensure customer satisfaction.
• Receive customer when vehicle is brought in for a service, determine any concerns, notify thetechnician accordingly and provide feedback to customer.

PEOPLE

• Attend learning initiatives to improve work quality and enhance own skills. 
• Own and live up to company values.

Closing Date 19 June 2026