Service Agent (Distribution) Marburg Re Advert at Eskom Communications

Minimum Requirements

Qualification(s):

• National Diploma/ National N Diploma in Business management/Communication/Marketing/ Commerce/ Engineering/ Social Sciences/ Accounting/ Finance at NQF 6 with 240 credits.

Related Minimum Experience

• 2 years

Skills and Competencies

Behavioural

• Integrity
• Honesty
• Trustworthiness
• Professionalism

Leadership

• Team player
• Motivating teams
• Coaching
• Mentoring
• Developing

Knowledge

• Service delivery training
• Snippet processing unit (SPU) and prepayment customer tariffs
• Organisational processes
• Customer relationship management
• Low voltage maintenance and fault repair
• Operating regulations for high and low voltage systems
• Metering and billing
• Credit management directive policy.

Skill

• Computer literate
• Effective time management
• Interpersonal
• Relationship building
• Functional and technical
• Problem solving and analytical.
• Negotiation
• Communication
• Telephone
• Stress management
• Report compilation
• Bilingual, Multilingual
• Counselling and conflict handling

Key Responsibilities

• Handle generic service activities.
• Provide customer data.
• Process quotation and connection activities.
• Perform vending and prepaid activities.
• Build relationship between Eskom and customers.

Closing Date : 08/07/2025