As a leading global medical technology, diagnostics and digital solutions innovator, GE Healthcare enables clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by its Edison intelligence platform
With over 100 years of healthcare industry experience and around 50,000 employees...
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Service Business Operations Leader Southern Africa
Oversee customer contract management in the Service ERP (contract addition, modification & deletion)
Timely and accurate billing of customers for contract and non-contract services
Manage data quality in the various Service ERPs/Tools (Installed Base, Contracts, Warranty)
Drive Service End of Life processes
Work with local and regional teams to identify, execute and monitor P&L productivity initiatives
Provide analytical and operational reporting to drive execution of revenues and costs
Support Finance team during month, quarter and year-end financial closing
Support cash collection through timely resolution of customer invoicing disputes in coordination with Service Sales and Field Service teams
Follow the GE Healthcare Quality Policy and procedures, maintain effective quality systems compliant with applicable norms. Promptly escalate any quality or integrity issues.
Ensure compliance with regulatory requirements
Qualifications/ Requirements:
Bachelor’s degree in Business or related field of study
Minimum 5 years of progressive work experience in a business environment
Demonstrated ability to challenge the status quo and drive process improvement
Strong analytical and quantitative skills: Ability to clearly link financial results to operational performance drivers, generate alternatives and drive positive change
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