Service Business Operations Leader Southern Africa at GE Healthcare

Job Description

Essential Responsibilities:

• Oversee customer contract management in the Service ERP (contract addition, modification & deletion)
• Timely and accurate billing of customers for contract and non-contract services
• Manage data quality in the various Service ERPs/Tools (Installed Base, Contracts, Warranty)
• Drive Service End of Life processes
• Work with local and regional teams to identify, execute and monitor P&L productivity initiatives
• Provide analytical and operational reporting to drive execution of revenues and costs
• Support Finance team during month, quarter and year-end financial closing
• Support cash collection through timely resolution of customer invoicing disputes in coordination with Service Sales and Field Service teams
• Follow the GE Healthcare Quality Policy and procedures, maintain effective quality systems compliant with applicable norms. Promptly escalate any quality or integrity issues.
• Ensure compliance with regulatory requirements

Qualifications/ Requirements:

• Bachelor’s degree in Business or related field of study
• Minimum 5 years of progressive work experience in a business environment
• Demonstrated ability to challenge the status quo and drive process improvement
• Strong analytical and quantitative skills: Ability to clearly link financial results to operational performance drivers, generate alternatives and drive positive change
• Excellent verbal and written communication skills
• Strong interpersonal skills