Service Centre Admin Manager at JD Group

This position will be required to manage the planning, managing, directing and controlling of all administrative functions throughout the Service Centre. This position will be required to ensure effective and efficient processes as well as systems are in place to provide adequate financial control and administrative support to the management of the business. These systems and procedures should include regular exception reporting and visibility of all processes to ensure sound control of all administrative processing.

Key Dials

• Manage the complete administration process of all inbound, warehousing, outbound and customer service functions within the Service Centre
• Ensure that all stock movements are authorised, controlled and processed timeously
• Management of all purchases at the Service Centre according to approval framework
• Exercise administrative control over all supplier invoices and payments by applying the 3-way match principles
• Comprehensive reporting on the results of all administrative processing
• Ensure sound administrative controls are implemented and managed throughout the Service Centre
• Identify and implement additional administrative controls where required
• Ensure compliance to all Company policies and procedures
• Ensure all administrative staff are adequately trained to perform duties of the highest standards
• Management of the performance and work ethics of all administrative staff
• Management of all administrative offices, office consumables, petty cash and cleaning staff/contractors
• Ensure regular communication to the Financial and Commercial Manager regarding daily, weekly and monthly processing progress and any control deficiencies

 Education and Experience 

• Grade 12
• Appropriate BComm or equivalent qualification at a recognised tertiary educational institute
• 3-5 years’ work experience in a similar position
• Adequate experience working in a high volume and high pressure environment
• Adequate computer skills in Microsoft Office
• Sound knowledge and experience working on an ERP system. SAP experience will be an advantage

Required Job Competencies

• Admin Orientation
• Reporting
• Good time-management skills
• Record maintenance
• Warehousing Safety
• Microsoft Office proficiency
• Petty cash administration
• Team human resources
• Warehousing stock control
• Computer skills
• Personal resilience
• Integrity and values
• Customer Orientation
• Engaging diversity
• Leading change
• Emotional Maturity
• Personal Resilience
• Sense of urgency
• Energy and drive
• Excellence orientation
• Innovative
• Influencing others
• Analytical
• Driving change
• Excellent written and verbal communication skills
• Financial acumen
• Critical thinker and problem-solving skills