Service Consultant (B2B Sales) (PTA) at Datafin Recruitment

ENVIRONMENT:

• A highly driven & articulate Service Consultant with B2B Sales experience is urgently wanted to join the Pretoria team of a dynamic provider of Information Management Solutions.
• Your core role will be to maintain excellent customer relationships through effective service delivery & assisting Account Managers with daily tasks with the objective of retaining and growing the defined portfolios.
• You will actively resolve all client queries that have been escalated within a reasonable timeframe while actively identifying leads for respective Key Account Managers.
• The successful candidate will require a B Degree in Sales/ Business Administration/Customer Relationship /Marketing Management with a minimum of 6 years of solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain.
• You need to be skilled at networking, possess strong business acumen, be able to present and communicate information, meeting customer expectations and delivering results.

DUTIES:

• Ensure that the service offering provided satisfies customers’ needs and identifies leads across their allocated Account Managers Portfolios.
• Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.
• Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
• Ensure that clients’ portfolios data integrity is accurately maintained.
• Assist with preparing and presenting business proposals to both existing and new potential customers.
• Maintain close relationships with the Account Managers in order to capitalise on opportunities identified.
• Maintain in-depth knowledge of the organisation’s product and service offerings, including digital, SaaS, and physical solutions.
• Ensure effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
• Deal with, resolve and report on issues, concerns and complaints as relates to your portfolio or allocated clients.

REQUIREMENTS:

Qualifications –

• B Degree in Sales/ Business Administration/Customer Relationship /Marketing Management.

Experience/Skills –

• At least 6 years of solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain.
• Excellent command of the English language.
• Must have excellent communication and interpersonal skills.
• Must pay attention to detail.
• Must be focused on achieving results.
• Must be a team player.
• Must have business acumen and be able to communicate at all levels.
• Must be highly computer literate.
• Demonstrate excellent organisational skills.
• Relating and Networking.
• Presenting and communicating information.
• Writing & Reporting.
• Planning & Organising.
• Delivering results and meeting customer expectations.
• Following instructions and procedures.
• Adapting and responding to change.
• Coping with pressures and setbacks.
• Working with People (Relationship building business).
• Target Driven.
• Must have valid driver’s licence with own transport.

Desirable to have –

• Applying expertise and technology.
• Learning and researching.
• Entrepreneurial and commercial thinking.
• Territory Planning.
• Inspire action on Debtors.
• Time Management (Response Time).
• Adhere to timelines.
• Discipline and organise reports.