Service Consultant at Capitec Bank

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

• To see what this job is about and complete a short assessment, please click here !
• Once you have completed the above finalize your application by clicking apply below

Purpose Statement

• Responsible for providing excellent client service by fulfilling and exceeding the client’s expressed need (Save, Transact, Credit and Insure).
• Accurately and timeously, gather and capture client information for loan approvals and conduct deposit/enquiry transactions.
• Responsible for maintaining skill, knowledge and competency in order to sell Global One in the interest of the client.
• Presenting and conducting self in accordance with brand expectations.

Minimum

Experience

• No previous experience required
• Ideal
• More than 1 year’s client service experience within a retail/ financial/ banking environment
• Demonstrated track record of engaging in a sales and client facing environment
• Qualifications (Minimum)
• Grade 12 National Certificate / Vocational

Qualifications (Ideal Or Preferred)

• A relevant tertiary qualification in Commerce or Management Knowledge

Minimum

• Knowledge and understanding of:
• Basic calculations
• Retail/consumer service environment
• Ideal
• Knowledge and understanding of:
• Capitec Bank Products
• Internal business processes and procedures
• Organisational Policies, including (but not limited to) the Credit Policy

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Competencies
• Adhering to Principles and Values
• Delivering Results and Meeting Customer Expectations
• Entrepreneurial and Commercial Thinking
• Following Instructions and Procedures
• Persuading and Influencing
• Presenting and Communicating Information
• Relating and Networking
• Conditions of Employment
• Must have access to transport (personal/public)
• Clear criminal and credit record
• Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system
• Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.