Service Consultant at RMB - Rand Merchant Bank

Job Description

• Dear Future Consultant,
• RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact.
• United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us apart.
• Now, is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2025, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.
• In this role, you be required to provide administrative support to the Corporate Service Managers, Level 1, 2 and 3 and other Managers as directed by the  organisation. You will also be required to ensure client requirements are executed with efficacy.

Are You Someone Who Can:

• Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win win outcomes.
• Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered.
• Preserve relationships despite airing conflicting views and seeks mutual gains when addressing conflicts.
• Anticipate consequences and adapts problem solving based on continual feedback.
• Act speedily to resolve problems queries and complaints.
• Adapt communication styles to meet the needs of different audiences
• Scrutinise the GL to check all processed entries and accounts.
• Check whether or not the accounts are out of balance and whether or not the out-of-balance at the end of the GL balances.
• Query or investigate the entries with the relevant stakeholders when out of balance entries do not balance.
• Process requests and queries as per client instruction and banking rules and regulations.
• Collaborate with all impacted stakeholders based on type of request or query received.
• Ensure documentation sign off is in accordance with client requirements
• Take accountability for accuracy and error-free deliverables.
• Demonstrate pride in the organisations brand services and products by consistently delivering on the brands promise.
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
• Stay relevant and up to date with legislations and new developments.
• Maintain a positive attitude and respond openly to feedback.
• Handle stress in ways that do not negatively impact others.
• Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standards.
• Take ownership of personal career development leveraging formal and informal opportunities.
• Read situations and organisational realities.
• Set aside personal agenda for the greater good.
• Act in an ethical transparent and morally defensible manner including highlighting unethical practices.
• Share debate and communicate learnings.
• Flag and debate issues constructively.
• Promote a friendly cooperative climate.

You Will Be An Ideal Candidate If You:

• have a Diploma or Bachelor of Commerce in Finance
• have 1 to 3 years' experience in Client Services Support and Delivery

You Will Have Access To:

• Opportunities to network and collaborate
• Challenging Work
• Opportunities to innovate