Service Coordinator at Tsebo Solution

Duties & Responsibilities    

ADMINISTRATION 

Opening Service Jobs:

• Initiate and coordinate the creation of service jobs, ensuring accurate documentation of job details and client requirements.
• Collaborate with the service team to gather necessary information for job initiation.

Ordering Stock:

• Manage inventory levels by placing orders for necessary stock and equipment.
• Coordinate with suppliers to ensure timely delivery and maintain optimal stock levels.

Invoicing Services Jobs:

• Generate accurate and timely invoices for completed service jobs, incorporating all relevant charges and expenses.
• Verify job details against service agreements and contracts to ensure correct billing.

Scheduling Services Jobs:

• Efficiently schedule service jobs, considering factors such as technician availability, client preferences, and job urgency.
• Communicate schedules to the service team, ensuring alignment with customer expectations.

Arranging Supplier Payment:

• Facilitate the processing of supplier invoices and ensure timely payments.
• Maintain strong relationships with suppliers to negotiate favourable terms and resolve any payment issues.

Monthly Reporting:

• Prepare comprehensive monthly reports detailing the status of opened versus invoiced service jobs.
• Provide forecasts for the upcoming month regarding invoiceable jobs, assisting in financial planning and resource allocation.

Skills and Competencies    

• Proven experience in service coordination or a related field.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Proficient in using job management software and MS Office applications.
• Excellent communication skills for effective collaboration with internal teams, clients, and suppliers.
• Detail-oriented with a focus on accuracy in invoicing and reporting.
• Ability to analyse data and generate insights for continuous process improvement.
• Knowledge of inventory management practices and procurement processes.  

Qualifications    

• Grade 12 
• Computer Literate / Certificate
• Office Administration Certificate