Service Delivery Line Manager at Ericsson

About this opportunity:

• We are excited to announce the opportunity to join Ericsson as a Service Delivery Line Manager.
• In this role, you will have the chance to support our service sales both directly and indirectly by utilizing our unit resources.
• This position involves understanding and aligning with our overall Service Delivery Processes, Models, Tools and Strategies, all while ensuring our work is executed within the scope of OHS requirements.
• The role expands to cover responsibility for our internal workforce as well as ARPs/ASPs.
• Following the Ericsson Leadership Framework, this position invites an influential leader who values promoting the corporate values, ethics, and organizational culture to drive an excellent performance.

What you will do:

• Drive Performance Management for correct understanding and adherence to processes, methods, and tools.
• Would be responsible for FSO organisation and delivery
• Conduct Resource and Competence Management to ensure matching the right resources to the right cost with the right competence.
• Manage unit finance to secure a balanced budget for the unit.
• Ensure service delivery execution to have well-defined KPI/SLA/targets for delivering according to the contract.
• Contribute and support service sales to promote our delivery.
• Apply Service Delivery Strategy with a strategy plan broken down to unit level.

The skills you bring:

• Competency Management, SRM Process, Merlin and data analytics.
• Capacity Planning, SRM Process, forecasting tools and data analytics.
• Strategic Planning.
• Sales process.
• Project management
• Operations management
• Financial structures for Service Delivery.
• Work Level Agreement (WLA) and Service Level Agreement (SLA).
• Financial Acumen.
• Customer Insights.
• Employee Performance Management.
• Market insights.
• Ericsson Business Processes Knowledge.