Vacancies at Ericsson

What you will do

• Position Ericsson as the strategic partner for operators through vision, thought leadership, and technology advisory across the Cluster.
• In our ‘’advanced’’ markets, drive, support, and push a 5G acceleration strategy to improve Ericsson’s market share in both Radio and transport working with our lead customers to develop business and technical rationale for 5G deployments.
• In our ‘’emerging’’ markets, work with our customers, domain teams, BA, and R&D teams to formulate solutions for cost-effective coverage and capacity to drive penetration of MBB outside of urban areas.
• Develop together with BAs (BNEW) and MMEA Domains engagement and positioning strategy around new technologies and industry developments for the operator. Take on technologically strategic items that are of high importance and concern for our customers 5G, spectrum strategy, virtualization, and software disaggregation.
• Selectively support our customers with opportunities and challenges that are cross-portfolio and that require long-term and strategic positioning.

You will bring

• Customer obsession (customer excellence) – The customer needs to trust the position holder who acts with (passion and integrity) as a strong advocate for the customer inside Ericsson, and for Ericsson towards the Customer
• Strategic Thinker (master strategy) – Outstanding analytical and problem-solving skills; solutions-oriented; able to balance short and long-term priorities
• Experimentation (driving innovation) – Willingness to do things differently on unproven solutions, ability to get others to take risks and experiment
• Agile leadership (embracing change) – Being able to effectively change the direction and focus of the organization based on customer requirements
• Be a strong role model in terms of collaboration, accountability, and the Ericsson attitude
• Good communication and influencing skills
• Ensure compliance with legal and Ericsson requirements
• Trusted advisor to the customer CTO organization. Proven track record of building strong customer relationships.
• Work with Key Accounts to advise and support to position Ericsson as a Technology leader.
• Abreast of broader market developments and competitors’ initiatives with their leading customers
• Extremely well connected with technical experts across Ericsson (GFT, BAs, MAs) and able to leverage.
• Deep understanding of 5G, Radio interface, network planning, optimization, and how to drive profitable growth
• Minimum 10+ years of relevant experience in technical/pre-sales
• Thought leadership and deep technical knowledge and understanding of Ericsson Radio & Transport portfolio.

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About this opportunity:

• We are excited to announce the opportunity to join Ericsson as a Service Delivery Line Manager.
• In this role, you will have the chance to support our service sales both directly and indirectly by utilizing our unit resources.
• This position involves understanding and aligning with our overall Service Delivery Processes, Models, Tools and Strategies, all while ensuring our work is executed within the scope of OHS requirements.
• The role expands to cover responsibility for our internal workforce as well as ARPs/ASPs.
• Following the Ericsson Leadership Framework, this position invites an influential leader who values promoting the corporate values, ethics, and organizational culture to drive an excellent performance.

What you will do:

• Drive Performance Management for correct understanding and adherence to processes, methods, and tools.
• Would be responsible for FSO organisation and delivery
• Conduct Resource and Competence Management to ensure matching the right resources to the right cost with the right competence.
• Manage unit finance to secure a balanced budget for the unit.
• Ensure service delivery execution to have well-defined KPI/SLA/targets for delivering according to the contract.
• Contribute and support service sales to promote our delivery.
• Apply Service Delivery Strategy with a strategy plan broken down to unit level.

The skills you bring:

• Competency Management, SRM Process, Merlin and data analytics.
• Capacity Planning, SRM Process, forecasting tools and data analytics.
• Strategic Planning.
• Sales process.
• Project management
• Operations management
• Financial structures for Service Delivery.
• Work Level Agreement (WLA) and Service Level Agreement (SLA).
• Financial Acumen.
• Customer Insights.
• Employee Performance Management.
• Market insights.
• Ericsson Business Processes Knowledge.

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About this opportunity

• As a Customer Operations Manager at the Group level, you will be responsible for leading C-Level engagement and defining and executing the group delivery strategy.
• Your role will ensure seamless execution across affiliates while benchmarking and aligning costs and delivery strategies.
• You will also oversee all financials related to the Customer Unit (CU) BNEW requirements across all affiliates.

Key Responsibilities:

• Lead proactive business development and management of Ericsson resources to secure short- and long-term profitable Networks business.
• Own the Networks Roll-out Services Portfolio throughout the entire lifecycle.
• Be accountable for end-to-end account, business, portfolio, project operations, and delivery.
• Ensure healthy financials and manage stakeholder and customer relationships effectively.
• Guarantee all contractual deliveries are fulfilled in accordance with agreements.
• Align with overall service delivery processes, models, and strategies.
• Engage at the C-Level across group affiliates to drive Governance, alignment and execution.
• Define and execute group delivery strategy, ensuring seamless coordination through affiliates.
• Benchmark costs and delivery strategies to maintain competitiveness.
• Manage all financial aspects as per CU BNEW requirements across affiliates.

Leadership Skills:

• Demonstrated senior leadership capabilities in managing and driving change in large, complex organizations with multiple customers.
• Strong cultural awareness with excellent interpersonal, communication, and networking skills.
• Exhibit thought leadership including enabling people, courageous leadership, integrity, customer excellence, and execution excellence.
• Ability to lead multicultural and multifunctional teams, fostering collaboration and empowerment.
• Act as a role model for collaboration, accountability, and the One Ericsson approach.
• Proven track record of leading organizations based on ethics and compliance.

Customer and Domain Engagement:

• Responsible for achieving Domain Networks targets within the CU for the related accounts (e.g., Net Sales, Margin, Working Capital, Accounts Receivable).
• Ensure fulfillment of scope, time, cost, and quality for service delivery within the portfolio.
• Proactive engagement from sales through to delivery, influencing scope, deadlines, and customer expectations.
• Drive business impact and value creation through proactive customer engagement.
• Serve as a trusted advisor to the (Group) CTO organization.
• Preference for candidates with strong customer knowledge and cultural understanding.

Functional and Technical Expertise:

• Established network within global and local business areas.
• Provide thought leadership and maintain technology expertise in the Network domain

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About this opportunity

• We are looking for an Account Chief Technology Officer (CTO) to drive our Networks business in the MTN Group.
• The Account CTO will be responsible for driving long-term network evolution, strategy & engagements by being a trusted advisor to the key decision makers, generating network sales, and supporting the Key Account organization with business development; securing that Ericsson is perceived as a preferred partner with solutions (end-to-end) that provide customer value.
• The role will also be responsible for leading functional reporting of a team of Solution Architects. The selected candidate will directly report to the Head of Networks for the assigned customer unit.

What you will do

• Position Ericsson as the strategic partner for operators through vision, thought leadership and technology advisory across MTN Group.
• In our ‘’advanced’’ markets, drive, support and push a 5G acceleration strategy to improve Ericsson’s market share in both Radio and transport working with our lead customers to develop business and technical rationale for 5G deployments.
• In our ‘’emerging’’ markets, work with our customers, domain teams, BA and R&D teams to formulate solutions for cost-effective coverage and capacity to drive penetration of MBB outside of urban areas.
• Develop together with BAs (BNEW) and MMEA Domains engagement and positioning strategy around new technologies and industry developments for the operator.
• Take on technologically strategic items that are of high importance and concern for our customers 5G, spectrum strategy, virtualization, and software disaggregation.
• Selectively support our customers with opportunities and challenges that are cross-portfolio and that require long-term and strategic positioning.

You will bring

• Customer obsession (customer excellence) – The customer needs to trust the position holder who acts with (passion and integrity) as a strong advocate for the customer inside Ericsson, and for Ericsson towards the Customer
• Strategic Thinker (master strategy) – Outstanding analytical and problem-solving skills; solutions-oriented; able to balance short and long-term priorities
• Experimentation (driving innovation) – Willingness to do things differently on unproven solutions, ability to get others to take risks and experiment
• Agile leadership (embracing change) – Being able to effectively change the direction and focus of the organization based on customer requirements
• Be a strong role model in terms of collaboration, accountability and the Ericsson attitude
• Good communication and influencing skills
• Ensure compliance with legal and Ericsson requirements
• Trusted advisor to the customer CTO organization. Proven track record of building strong customer relationships. Work with Key Accounts to advise and support to position Ericsson as a Technology leader.
• Abreast of broader market developments and competitor’s initiatives with their leading customers
• Extremely well connected with technical experts across Ericsson (GFT, BAs, MAs) and able to leverage.
• Deep understanding of 5G, Radio interface, network planning or optimization, and how to drive profitable growth
• Minimum 10+ years of relevant experience in technical/pre-sales
• Thought leadership and deep technical knowledge and understanding of Ericsson Radio & Transport portfolio.