Customer Operations Manager MTN Group at Ericsson

About this opportunity

• As a Customer Operations Manager at the Group level, you will be responsible for leading C-Level engagement and defining and executing the group delivery strategy.
• Your role will ensure seamless execution across affiliates while benchmarking and aligning costs and delivery strategies.
• You will also oversee all financials related to the Customer Unit (CU) BNEW requirements across all affiliates.

Key Responsibilities:

• Lead proactive business development and management of Ericsson resources to secure short- and long-term profitable Networks business.
• Own the Networks Roll-out Services Portfolio throughout the entire lifecycle.
• Be accountable for end-to-end account, business, portfolio, project operations, and delivery.
• Ensure healthy financials and manage stakeholder and customer relationships effectively.
• Guarantee all contractual deliveries are fulfilled in accordance with agreements.
• Align with overall service delivery processes, models, and strategies.
• Engage at the C-Level across group affiliates to drive Governance, alignment and execution.
• Define and execute group delivery strategy, ensuring seamless coordination through affiliates.
• Benchmark costs and delivery strategies to maintain competitiveness.
• Manage all financial aspects as per CU BNEW requirements across affiliates.

Leadership Skills:

• Demonstrated senior leadership capabilities in managing and driving change in large, complex organizations with multiple customers.
• Strong cultural awareness with excellent interpersonal, communication, and networking skills.
• Exhibit thought leadership including enabling people, courageous leadership, integrity, customer excellence, and execution excellence.
• Ability to lead multicultural and multifunctional teams, fostering collaboration and empowerment.
• Act as a role model for collaboration, accountability, and the One Ericsson approach.
• Proven track record of leading organizations based on ethics and compliance.

Customer and Domain Engagement:

• Responsible for achieving Domain Networks targets within the CU for the related accounts (e.g., Net Sales, Margin, Working Capital, Accounts Receivable).
• Ensure fulfillment of scope, time, cost, and quality for service delivery within the portfolio.
• Proactive engagement from sales through to delivery, influencing scope, deadlines, and customer expectations.
• Drive business impact and value creation through proactive customer engagement.
• Serve as a trusted advisor to the (Group) CTO organization.
• Preference for candidates with strong customer knowledge and cultural understanding.

Functional and Technical Expertise:

• Established network within global and local business areas.
• Provide thought leadership and maintain technology expertise in the Network domain