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Reflex Solutions is an owner managed business that has vast in-house experience and skills in networking and IP telephony. We provide a full range of ICT solutions to our clients: Connectivity Communications Cloud Carrier Services Security Operations Centre Fractional CIO End User Computing
Duties and responsibilities:
Customer first – Net Promoter Score (NPS) and Customer Satisfaction (CSAT)
Customer service reviews
Proactive customer service and support
Service Delivery Manager is to oversee that the following tasks are adhered to by all support teams:
Operational support management and continual service improvement
Fiscal efficiency
Identify revenue leakage
Strengthen our culture
Generally, do all such things which, although not specifically referred to herein, are necessary and/or required for the due, proper, and efficient rendering of the services for the purposes contemplated by this role.
Minimum Requirements:
Required Competencies:
Personal Attributes:
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