Service Desk Agent at Human Accent

MAIN PURPOSE OF THE POSITION

• To serve as the central hub for managing all client-related inquiries and service requests and coordinating seamless communication across departments. This includes address client complaints, manage health and safety incidents, handle material requests, oversee machinery repairs, engage subcontractors, and ensure timely delivery of services and resources in line with operational requirements.

Qualifications:

• A minimum of a high school diploma or equivalent (required);
• A minimum of relevant qualifications in operations management or facilities management (preferred).
• Certification in Health & Safety practices.

Experience, Knowledge & Skills:

• Minimum 2 years of experience in a similar role within the security, cleaning, or facilities management  industry.
• Familiarity with Profit, Velocity, SAP, or similar operational systems (advantageous).
• Intermediate competence in MS Office
• Knowledge of security and cleaning industry standards and practices.

Key Performance Areas:

• Efficiently handle and resolve client complaints promptly
• Manage health and safety incidents
• Material requests & inventory coordination
• Equipment repairs & maintenance
• Subcontractor coordination
• Process the monthly site chemical and consumable goods requisitions
• Engage subcontractors for specialised services outside the company’s capabilities