Service Desk Agent - Petroleum (Altron Campus Woodmead Block D) at Altron Bytes Systems Integration March, 2024

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- Service Desk Agent - Petroleum (Altron Campus Woodmead Block D) at Altron Bytes Systems Integration
- View Jobs in ICT / Telecommunication / View Jobs at Altron Bytes Systems Integration
Posted: Mar 18, 2024

Deadline: Not specified
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Altron Bytes Systems Integration (Altron BSI) is an end-to-end ICT service provider of consulting, implementation and outsourcing services, which are strategically aligned to fit for purpose, cost effective, and optimised for performance. We have a clear go-to-market in key industries covering: Financial Services; Telecommunications, Media & Entertain...
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Service Desk Agent - Petroleum (Altron Campus Woodmead Block D)
- Job Type Full Time
- Qualification
- Experience 2 - 4 years
- Location Gauteng
- City Johannesburg
- Job Field Engineering / Technical
Job Description
- Providing technical support to petroleum sites
- Troubleshooting and resolving software and hardware issues on the site
- Providing remote support
- Programming and managing of pump access tags
- Handling after hours calls on the weekends and working shifts on a rotational basis ( 07:00AM - 16:00 PM, 08:00 AM - 17:00 PM & 10:00 AM - 19:00 PM, also 07:00 AM - 13:00 PM Weekend )
- Tracking and managing the progress of all open calls and making sure the calls are attended to within SLA ( Service
Level Agreement )
- · Handling escalation and queries from account managers
- Working a on Hybrid module, 3 days in the office
Work Experience
- 2 - 4 years in the IT Environment
Education
- Matric or equivalent
- IT related qualification
Education
- National Certificate Level 4 (N4) / Grade 12 (Required), National Diploma: Technology Education
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Interested and qualified? Go to Altron Bytes Systems Integration on altron.wd3.myworkdayjobs.com to apply

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Service Desk Agent - Petroleum (Altron Campus Woodmead Block D) at Altron Bytes Systems Integration

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Service Desk Agent - Petroleum (Altron Campus Woodmead Block D) at Altron Bytes Systems Integration

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