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  • Posted: Mar 18, 2024
    Deadline: Not specified
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    Altron Bytes Systems Integration (Altron BSI) is an end-to-end ICT service provider of consulting, implementation and outsourcing services, which are strategically aligned to fit for purpose, cost effective, and optimised for performance. We have a clear go-to-market in key industries covering: Financial Services; Telecommunications, Media & Entertain...
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    Service Desk Agent - Petroleum (Altron Campus Woodmead Block D)

    Job Description

    •  Providing technical support to petroleum sites
    •  Troubleshooting and resolving software and hardware issues on the site
    •  Providing remote support
    •  Programming and managing of pump access tags
    • Handling after hours calls on the weekends and working shifts on a rotational basis ( 07:00AM  - 16:00 PM, 08:00 AM - 17:00 PM & 10:00 AM - 19:00 PM, also 07:00 AM - 13:00 PM Weekend )
    •  Tracking and managing the progress of all open calls and making sure the calls are attended to within SLA ( Service

    Level Agreement )

    • · Handling escalation and queries from account managers
    • Working a on Hybrid module, 3 days in the office

    Work Experience

    • 2 - 4 years in the IT Environment

    Education

    • Matric or equivalent
    • IT related qualification

    Education

    • National Certificate Level 4 (N4) / Grade 12 (Required), National Diploma: Technology Education

    Method of Application

    Interested and qualified? Go to Altron Bytes Systems Integration on altron.wd3.myworkdayjobs.com to apply

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