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  • Posted: Aug 17, 2021
    Deadline: Not specified
  • What’s with the name “Disruptive IT”? Disruptive IT is a 100% black female owned and managed company. Disruption is a new age way of thinking, shaking up and changing the norm around IT. Our founding members have 15 years of IT and Finance experience; we utilise our extensive experience to empower our clients with a disruptive and cost eff...
    Read more about this company


    Service Desk Agents (German Speaking)



    Are you a German speaker passionate about technology and eager to interact with new cultures? Do you enjoy solving complex tasks and working along with multiple colleagues? Do you bask in coordinating efforts to improve business processes and systems?

    If the answer is yes and you have strong communication skills, this job is the next best thing for you!

    Day to day responsibilities

    • Providing support to clients (via email and phone) regarding technical issues:

    • password reset, Internet connectivity issues, emailing options etc.;

    • Logging remotely to client’s computer and help them solve software issues;

    • Documenting issues that you deal with on a daily basis into the ticketing system;

    • Troubleshooting hardware, software and network related issues;

    • Escalating problems to the next level of support when necessary;

    • Help the client with all the necessary information.

    • German – advanced level;

    • Motivation for learning new information;

    • Ready to acquire new skills (communication skills, technical skills etc.);

    • A team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with clients and colleagues;

    • Willingness to help people in having continuity in their computer-based activity;

    • Previous successful customer service experience is considered an advantage;

    • Strong written and oral communication skills;

    Skills and competencies required Able to communicate problems/issues to customers in a non-technical manner



    • Grade 12

    • A+,N+ or National/International Diploma

    • Minimum 2 years of service desk experience

    • Must be german speaking (B2 Minimum)

    Method of Application

    Interested and qualified? Go to Disruptive IT (PTY) LTD on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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