Service Desk Agents (German Speaking) at Disruptive IT (PTY) LTD

Description

Role

Are you a German speaker passionate about technology and eager to interact with new cultures? Do you enjoy solving complex tasks and working along with multiple colleagues? Do you bask in coordinating efforts to improve business processes and systems?

If the answer is yes and you have strong communication skills, this job is the next best thing for you!

Day to day responsibilities

• Providing support to clients (via email and phone) regarding technical issues:

• password reset, Internet connectivity issues, emailing options etc.;

• Logging remotely to client’s computer and help them solve software issues;

• Documenting issues that you deal with on a daily basis into the ticketing system;

• Troubleshooting hardware, software and network related issues;

• Escalating problems to the next level of support when necessary;

• Help the client with all the necessary information.

• German – advanced level;

• Motivation for learning new information;

• Ready to acquire new skills (communication skills, technical skills etc.);

• A team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with clients and colleagues;

• Willingness to help people in having continuity in their computer-based activity;

• Previous successful customer service experience is considered an advantage;

• Strong written and oral communication skills;

Skills and competencies required Able to communicate problems/issues to customers in a non-technical manner

Requirements

Qualifications.

• Grade 12

• A+,N+ or National/International Diploma

• Minimum 2 years of service desk experience

• Must be german speaking (B2 Minimum)